A chrome extension solution for monitoring Genesys from 8x8 callstats.io.
8x8 callstats monitoring for Genesys Extension
INSTALLATION INSTRUCTIONS
1. Install the callstats.io Monitoring for Genesys Chrome extension using the Google admin console. (The extension uses managed storage so can be used only with managed browsers)
2. Obtain the appID and appSecret from callstats.io dashboard.
3. Set the policy for extensions, use the following format for JSON
{
\"app_id\": {
\"Value\": // app ID value, Integer
},
\"app_secret\": {
\"Value\": \"app_secret\" // app secret value of type string
},
\"app_version\": {
\"Value\": \"1.0.0\" // app version value of type string
}
}
After the callstats.io Monitoring for Genesys extension is installed, your browser will forward WebRTC call metrics to callstats.io. If no policy for extension is set, the extension will not send data to callstats.io. To stop sending WebRTC metrics to callstats.io, you must either disable or remove the extension by adjusting the settings on the Chrome Extension settings page.
The callstats.io Monitoring and Analytics service enables Genesys pure cloud contact center managers to optimize voice call quality. It continuously monitors active calls on Genesys, detects communications impairments and provides critical insights to help quickly resolve them. Contact centers benefit by reducing agent downtime, increasing productivity and improving customer experiences.
callstats.io collects up to 500 metrics from Genesys endpoints every few seconds to create a comprehensive view of each call in real-time. It features artificial intelligence that automatically detects trouble, eliminating costly manual data analysis and accelerating time-to-resolution. callstats.io can help diagnose a wide range of problems, including network performance constraints, cloud infrastructure problems, endpoint misconfiguration, signaling and media incompatibilities.
Source Manifest.json
How to download and manually install 8x8 callstats monitoring for Genesys extension for Chrome
Looking for a way to install 8x8 callstats monitoring for Genesys extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install 8x8 callstats monitoring for Genesys extensions manually, this article outlines two simple methods to effortlessly install 8x8 callstats monitoring for Genesys extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download 8x8 callstats monitoring for Genesys extension and manually install through Drag &Drop
If you ever need to manually install a 8x8 callstats monitoring for Genesys extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the 8x8 callstats monitoring for Genesys Extension by clicking the "Download CRX" button on the website.
Look for the 8x8 callstats monitoring for Genesys extension you wish to install. Go to the website and download the 8x8 callstats monitoring for Genesys extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for 8x8 callstats monitoring for Genesys extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the 8x8 callstats monitoring for Genesys extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download 8x8 callstats monitoring for Genesys extension for Chrome and install in Developer Mode
This is another method to install 8x8 callstats monitoring for Genesys extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the 8x8 callstats monitoring for Genesys extension file
Select and download the 8x8 callstats monitoring for Genesys extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the 8x8 callstats monitoring for Genesys extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your 8x8 callstats monitoring for Genesys extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the 8x8 callstats monitoring for Genesys extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install 8x8 callstats monitoring for Genesys extension in 2 ways. We hope this guide proves helpful.
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