A Chrome extension for helping to visually prioritize cases in a Lightning SalesForce view
SalesForce Helper Extension
Functionalities as of 1.0.00:
-JIRA numbers on your SF view are made clickable links, so you don't need to open the case to click on your JIRAs.
-Any cases with a last public update greater than 5 days are marked in red and bold
-Create views from within the extension to color the data in a column on your SF view
Changes as of 1.0.01:
-Changed to support RegEx searches, along with now supporting partial string match instead of full field match
-Hold shift and click to copy any value from the table into the clipboard (Case number, contact, subject, etc) NOTE that this does not currently work on the JIRA field links.
Changes as of 1.0.02:
-Fixed a bug that caused everything in the table after a particular index was deleted to also be deleted. If you deleted index 3, 3 - table.length would be deleted.
Changes as of 1.0.05:
-Added orange coloring for cases with last public comment >= 3 days, and red coloring for >= 5 days (previously was just red color for > 5 days)
-Reduced refresh time for page views to apply faster
-Added an automation to add \"Pending Engineering update\" as a public comment with no email sent for all cases in \"Engineering Escalation\" status. Please use with caution- this is a BETA feature. Reach out to me if you have any questions or concerns before using.
-Added initial response timer for SLA metric. Please keep in mind that CRITICAL cases are actually a 15 min SLA, and all other cases are a 30 min timer for initial response.
-Added support for auto-save of each case email that is being typed, in case of accidentl page refresh (use cases for example- If you edit and save case details, or accidently click refresh on a case tab that is opened - either of these actions will delete your entire email if you had one written). Press shift + ctrl + L while inside of the email textarea and a banner message will popup indicating your previous message input into your clipboard
Changes as of 1.0.06:
-Modified Engineering automation so that only cases that have not had any public update already on the current day will have the automated update
-Changed the \"Pend Eng\" automation button in the extension popup to \"Case Update\" as it now has been expanded to also update cases that have had no public comment from the current day and are in Customer Action Requested or Awaiting Customer Verification
-When you hover over case comments, you can get a popup with the case comments for that case instead of waiting for slow loading of each case tab
-Fixed issue with Table views and certain functionality only loaded once on initial page load
-Implement check to clear all sessionStorage for emails that are for cases that are not currently opened
Changes as of 1.0.07:
-Fixed issue with case comments popup to get dynamic frawmework uid (fwuid) which is needed to hit this API endpoint on Salesforce
Changes as of 1.0.08:
-Fixed issue with initial comment timer not working correctly in Chrome
-Fixed an issue with adding initial SF table helper view when table is empty, as well as replacing text once all values are removed from the helper view array
Changes as of 1.0.09:
-Fixed an issue with framework UID not getting updated in some cases. Added functionality to detect and re-do case comment fetch if needed
-Changed the highlight on last public comment to exclude \"Pending Customer\" unless over 8 days old (which should not happen)
-Changed Pending Engineering status update public comments to choose from a random string of 3 responses
-Fixed issue with Critical initial response timer showing 30 min instead of 15
-Fixed an issue with how the coloring of Last Public Comments was shown
Changes as of 1.0.10:
-Added update for cases On Hold >= 3 days with no public comment
Changes as of 1.0.11:
-Fix for update for On Hold cases
-Added update for Pending Release cases >= 3 days with no public comment
Changes as of 1.0.12:
-Fix for SF team moving Case comments to separate tab outside of Feed tab
Changes as of 1.0.12 / 1.0.13:
-Fix for SF team moving Case comments to separate tab outside of Feed tab
Changes as of 1.0.14:
-Fix for new process in SF where Engineering Escalation status was changed to \"Engineering Engaged\"
Source Manifest.json
How to download and manually install SalesForce Helper extension for Chrome
Looking for a way to install SalesForce Helper extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install SalesForce Helper extensions manually, this article outlines two simple methods to effortlessly install SalesForce Helper extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download SalesForce Helper extension and manually install through Drag &Drop
If you ever need to manually install a SalesForce Helper extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the SalesForce Helper Extension by clicking the "Download CRX" button on the website.
Look for the SalesForce Helper extension you wish to install. Go to the website and download the SalesForce Helper extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for SalesForce Helper extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the SalesForce Helper extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download SalesForce Helper extension for Chrome and install in Developer Mode
This is another method to install SalesForce Helper extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the SalesForce Helper extension file
Select and download the SalesForce Helper extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the SalesForce Helper extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your SalesForce Helper extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the SalesForce Helper extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install SalesForce Helper extension in 2 ways. We hope this guide proves helpful.
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