HP Support Assistant allows the customer to maintain their device health, find troubleshooting options, and contact support.

Latest Version

Version
1.10.1
Update
August 27, 2024
Size
56.06KiB
Developer
Category
Users
10,000+
Rating
2.88235 ★
Manifest Version
3
Web Store Status
Languages Support
Deutsch
English
English (United States)
Français
Nederlands
Norsk
Türkçe
Dansk
Eesti
Español
Hrvatski
Italiano
Latviešu
Lietuvių
Magyar
Polski
Português (Brasil)
Português (Portugal)
Română
Slovenský
Slovenščina
Suomi
Svenska
čeština
Ελληνικά
Српски
български
русский
українська
עברית
ไทย
‫العربية
中文 (简体)
中文 (繁體)
日本語
한국어
See more
Permissions
Os.diagnostics
Os.telemetry
Os.telemetry.serial_number
See more

HP Support AssistantOS Extension

HP Support Assistant Chrome OS is HP's official simple and user-friendly customer support app that provides various diagnostic tools and many different support options for HP Chrome devices. With this extension, you can experience the app via the URL (listed below), launch the experience as an application, and pin the application to your Chrome taskbar.

This application allows you to access real-time health information on your device by running in-app diagnostic tools. These diagnostic tools allow you to check your statuses such as your battery state, your system memory state, your CPU (Central Processing Unit) state, and more. The battery test allows you to gain insights into the health of your battery to determine if your power source is charging at the rate optimally. The system memory diagnostic tool allows you to monitor your memory health.

HP Support Assistant also makes it easy to access your warranty information while providing customer support options based on your geographic location. You can also create and manage your support cases. If you are having trouble with your device and would like to get guided troubleshooting the automated Virtual Assistant is available for you at all times.

HP Support Assistant Chrome OS is available on most Chrome devices. However, if you are seeing an incompatibility message, please click here to learn more: https://support.hp.com/us-en/document/c08206157


HP Support Assistant Chrome OS Requirements:
•\tMust be using OS Version - M99 or later
•\tChrome Device
•\tChrome Browser

Once you have downloaded the extension.
Launch the official application here: https://hpcs-appschr.hpcloud.hp.com/

HP Support Assistant is also available for Windows and Mobile devices.
Check out our support page for more information:
https://support.hp.com/us-en/help/hp-support-assistant
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAm6NnMxmC5iaSFAILkuIkGXllW1Tie3AW+7Ty3R3sbQ7EVNG3HtFIG7jbJIvSko+lrTa1U1VveOXZw1u3y1T49ihR2XFU0w6+3OAXzjuUimKUviGao6EN4KfCegtKyDQnMw0zATBisqBxrPLzGBXxP/AhxH2OGgyyioVOzoCF+rnBY7ed+Wh+mPI7s9lrECeisUHHM5xbHXXgr8bnvt3U27jnsctwJWKHfcbd3rpMJwBfOmPfuQ0MZvySVkTr/WYeemkwR8/4mek9/UIGMB8X+mXdU9OV/qhylqy6FzRw/FdV+RcmzAwEgNmhgXP7TwtFBsUdtTIe2Kio26ciK7PSKwIDAQAB", "name": "__MSG_extName__", "version": "1.10.1", "description": "__MSG_extDescription__", "manifest_version": 3, "default_locale": "en", "permissions": [ "os.diagnostics", "os.telemetry", "os.telemetry.serial_number" ], "optional_permissions": [ "os.events" ], "icons": { "16": "images/get_started16.png", "32": "images/get_started32.png", "48": "images/get_started48.png", "128": "images/get_started128.png" }, "chromeos_system_extension": {}, "background": { "service_worker": "sw.js" }, "externally_connectable": { "matches": [ "https://hpcs-appschr.hpcloud.hp.com/*" ] }}
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How to download and manually install HP Support AssistantOS extension for Chrome

Looking for a way to install HP Support AssistantOS extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install HP Support AssistantOS extensions manually, this article outlines two simple methods to effortlessly install HP Support AssistantOS extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download HP Support AssistantOS extension and manually install through Drag &Drop

If you ever need to manually install a HP Support AssistantOS extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the HP Support AssistantOS Extension by clicking the "Download CRX" button on the website.

Look for the HP Support AssistantOS extension you wish to install. Go to the website and download the HP Support AssistantOS extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for HP Support AssistantOS extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the HP Support AssistantOS extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download HP Support AssistantOS extension for Chrome and install in Developer Mode

This is another method to install HP Support AssistantOS extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the HP Support AssistantOS extension file

Select and download the HP Support AssistantOS extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the HP Support AssistantOS extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your HP Support AssistantOS extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the HP Support AssistantOS extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install HP Support AssistantOS extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Carla Vanessa (ID: 0000004b7ecb9036) Voted 1 ★ - Updated 04/30/2023 it doesnt work in chrome flex.

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Alastair Hawke (ID: 00000081b153359a) Voted 1 ★ - Updated 04/25/2023 THIS DOES NOTHING. Do not install.

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Todd Krauss (ID: 0000007359f0ae3b) Voted 5 ★ - Updated 06/13/2022 Great to have a tool where I can run the diags and get warranty and support information all in one place.