This extension is specifically designed for IT teams utilizing the Autotask platform. AI Functions The extension integrates with…

Latest Version

Version
2.3.0
Update
January 16, 2025
Size
258KiB
Developer
Category
Users
0
Rating
0 ★
Manifest Version
3
Web Store Status
Languages Support
English
See more
Permissions
Tabs
Storage
ActiveTab
Scripting
WebNavigation
See more

Support Tools Extension

This extension is specifically designed for IT teams utilizing the Autotask platform.

AI Functions
The extension integrates with OpenAI's GPT-4o mini.
Summarize Ticket: This feature helps to generate concise summaries of ticket details, including action points and pending tasks, directly within the Autotask system.
Grammar Check: This feature corrects spelling errors and basic grammatical mistakes in Autotask notes, ensuring clear and professional communication.
Elaborate Ticket: This feature helps generate more detailed and clear descriptions of tickets.
Find Solution: This feature uses AI to suggest potential solutions for ticket issues based on the provided information.
Warning

You will need your own OpenAI API key to use this feature. You can set this key in the extension menu.

Autotask response templates with dynamic variables
You can create custom email templates within Autotask using predefined variables for dynamic content.
List of available variables:
${loggedinUser}: The name of the logged-in user.
${ticketContactFirstname}: The first name of the ticket contact.
${ticketContactLastname}: The last name of the ticket contact.
${ticketPrimaryResource}: The primary resource assigned to the ticket.
${ticketLastActivityTime}: The date and time of the last activity on the ticket.
${ticketPriority}: The priority level of the ticket.
${ticketCurrentStatus}: The current status of the ticket.
${ticketNewStatus}: The new status that has been set for the ticket.
${currentTime}: The current time.
${currentDate}: The current date.
Password generator
The password generator is a tool designed to help you create secure and customizable passwords with the following features:

Adjustable Password Length: Choose a password length between 4 and 64 characters using a slider for precise control over password complexity.

Character Inclusion Options:

Lowercase Letters: Include lowercase alphabets (a-z).
Uppercase Letters: Include uppercase alphabets (A-Z).
Numbers: Include digits (0-9).
Symbols: Include special characters (e.g., !@#$%^&*).
You can select any combination of these character types to tailor your password.
Passphrase Generation:

Opt to generate a passphrase consisting of three random words joined by hyphens (e.g., Apple-Dog-Sunshine).
Language Selection: Generates words in your selected language (currently supports English and Dutch).
Unique Words: Ensures no word is repeated in the same passphrase.
Capitalized Words: Each word starts with a capital letter for better readability and memorability.
Password History:

Maintains a history of your last 20 generated passwords or passphrases.
Each entry includes the password and the timestamp of when it was generated.
TOTP Hex and Base32 Generator
A TOTP generator that provides both Hex and Base32 encoded keys.
This feature is particularly useful for integrating with Duo Security and IT Glue, where such keys are often required.
Automatically open URLs in incognito
Automatically opens specified URLs (e.g., portal.office.com, microsoft365.com, admin.microsoft.com, portal.azure.com, admin.google.com) in incognito mode.
Your own URLs can be setup
A bypass filter can be enabled to prevent this automatic behavior, allowing the URLs to open in the normal browsing mode.
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Support Tools", "version": "2.3.0", "permissions": [ "tabs", "storage", "activeTab", "scripting", "webNavigation" ], "background": { "service_worker": "functions/incognito.js" }, "incognito": "split", "host_permissions": [ "https://*.autotask.net/*" ], "action": { "default_popup": "popups/popup.html", "default_icon": { "16": "icons/icon.png", "48": "icons/icon.png", "128": "icons/icon.png" } }, "icons": { "16": "icons/icon.png", "48": "icons/icon.png", "128": "icons/icon.png" }, "content_scripts": [ { "matches": [ "https://*.autotask.net/*" ], "js": [ "functions/templateManager.js", "functions/aiTaskHandler.js" ] } ], "web_accessible_resources": [ { "resources": [ "popups/autotask/templateEditor.html", "popups/autotask/templateEditor.js", "popups/autotask/ticketSummary.html", "popups/autotask/ticketSummary.js" ], "matches": [ "" ] } ]}
Read more

Similar Extensions

icon

WPS PDF - Read, Edit, Fill, Convert, and AI Chat PDF with Ease Extension · Productivity 0 110 ★ 6.01MiB

icon

Shazam: Find song names from your browser Extension · Productivity 0 22855 ★ 587KiB

icon

IE Tab Extension · Productivity 0 19117 ★ 940KiB

icon

Sider: ChatGPT Sidebar + GPT-4o, Claude 3.5, Gemini 1.5 & AI Tools Extension · Productivity 0 68759 ★ 13.41MiB

icon

Google Dictionary (by Google) Extension · Productivity 0 13680 ★ 47.37KiB

icon

BetterTTV Extension · Productivity 0 10377 ★ 657KiB

icon

Google Input Tools Extension · Productivity 0 5372 ★ 734KiB

icon

Video DownloadHelper Extension · Productivity 0 22351 ★ 1.36MiB

icon

Take Webpage Screenshots Entirely - FireShot Extension · Productivity 0 43664 ★ 12.14MiB

icon

Smallpdf—Edit, Convert, Compress, & AI Summarize PDF Extension · Productivity 0 2967 ★ 1.15MiB

icon

Monica: ChatGPT AI Assistant | GPT-4o, Claude 3.5, Gemini 1.5, o1 &More Extension · Productivity 0 17928 ★ 23.98MiB

icon

QR Code Generator Extension · Productivity 0 225 ★ 302KiB

icon

Lightshot (screenshot tool) Extension · Productivity 0 6925 ★ 685KiB

icon

ChatGPT for Google Extension · Productivity 0 3642 ★ 11.17MiB

icon

AIPRM for ChatGPT Extension · Productivity 0 2809 ★ 313KiB

icon

Ecosia - The search engine that plants trees Extension · Productivity 0 2394 ★ 33.62KiB

icon

Immersive Translate - Translate Web & PDF Extension · Productivity 0 1114 ★ 3.19MiB

icon

Enhancer for YouTube™ Extension · Productivity 0 15709 ★ 426KiB

icon

Nimble capture Extension · Productivity 0 17339 ★ 25.67MiB

icon

Scrnli - Screen Recorder & Screen Capture App Extension · Productivity 0 9370 ★ 3.16MiB

icon

BlockSite: Block Websites & Stay Focused Extension · Productivity 0 29776 ★ 18.42MiB

icon

Wordtune: AI Writing, Paraphrasing, and Grammar Tool Extension · Productivity 0 2397 ★ 2.79MiB

icon

YouTube Summary with ChatGPT & Claude Extension · Productivity 0 1829 ★ 894KiB

icon

Keywords Everywhere - Keyword Tool Extension · Productivity 0 5672 ★ 776KiB