Supercharge your Infusionsoft app with FuseDesk. View and create cases right on each Contact record without leaving Infusionsoft!

Latest Version

Version
2.0
Update
December 5, 2020
Size
65.69KiB
Developer
fusedesk.com
Category
Users
70
Rating
5 ★
Manifest Version
2
Web Store Status
Languages Support
English
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Permissions
Https://*.fusedesk.com/*
Https://*.infusionsoft.com/Contact/manageContact.jsp?view=edit*
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FuseDesk Help Desk and Messaging Platform Extension

Now when viewing a contact record in your Infusionsoft application, you can view their existing FuseDesk cases as well as create new cases with just one click. This brings your help desk and support ticketing system for Infusionsoft to a whole new level!

Don't have a FuseDesk App? Get your app today at www.FuseDesk.com

Frequently Asked Questions

Do I need an Infusionsoft account?
Yes. You will need an Infusionsoft account in order to use this add-on.

Do I need a FuseDesk app?
Yes. You will need a FuseDesk application in order to use this add-on.

How will this add-on help me?
When viewing a contact in Infusionsoft, you'll be able to see their existing cases as well as quickly create a new case.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "FuseDesk Help Desk and Messaging Platform", "version": "2.0", "description": "Supercharge your Infusionsoft app with FuseDesk. View and create cases right on each Contact record without leaving Infusionsoft!", "background": { "page": "background.html" }, "icons": { "16": "img/icon16.png", "48": "img/icon48.png", "128": "img/icon128.png" }, "content_scripts": [ { "matches": ["https://*.infusionsoft.com/Contact/manageContact.jsp?view=edit*"], "all_frames": true, "js": [ "js/jquery-3.5.1.min.js", "js/jquery.dateFormat-1.0.js", "js/crm.js", "js/contactPageHandler.js", "js/worker.js"] } ], "permissions": ["https://*.fusedesk.com/*", "https://*.infusionsoft.com/Contact/manageContact.jsp?view=edit*"]}
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How to download and manually install FuseDesk Help Desk and Messaging Platform extension for Chrome

Looking for a way to install FuseDesk Help Desk and Messaging Platform extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install FuseDesk Help Desk and Messaging Platform extensions manually, this article outlines two simple methods to effortlessly install FuseDesk Help Desk and Messaging Platform extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download FuseDesk Help Desk and Messaging Platform extension and manually install through Drag &Drop

If you ever need to manually install a FuseDesk Help Desk and Messaging Platform extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the FuseDesk Help Desk and Messaging Platform Extension by clicking the "Download CRX" button on the website.

Look for the FuseDesk Help Desk and Messaging Platform extension you wish to install. Go to the website and download the FuseDesk Help Desk and Messaging Platform extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for FuseDesk Help Desk and Messaging Platform extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the FuseDesk Help Desk and Messaging Platform extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download FuseDesk Help Desk and Messaging Platform extension for Chrome and install in Developer Mode

This is another method to install FuseDesk Help Desk and Messaging Platform extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the FuseDesk Help Desk and Messaging Platform extension file

Select and download the FuseDesk Help Desk and Messaging Platform extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the FuseDesk Help Desk and Messaging Platform extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your FuseDesk Help Desk and Messaging Platform extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the FuseDesk Help Desk and Messaging Platform extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install FuseDesk Help Desk and Messaging Platform extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Bernie Moss (ID: 000000a0c645eb3f) Voted 5 ★ - Updated 12/07/2020 Great complement to add even more!

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Attila Kovács (ID: 000000dc0c49cd93) Voted 5 ★ - Updated 12/04/2020 Fantastic tool, saves so much time!

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Jeremy Shapiro (ID: 000000b13554d019) Voted 5 ★ - Updated 05/07/2013 The perfect integration between Infusionsoft and FuseDesk. It allows me to view a contact's cases and even create a new case - right inside of Infusionsoft!