Monitor a Service Desk query in real time.

Latest Version

Version

1.1.5

Update

August 27, 2014

Size

64.46KiB

Developer

Service Desk Queue Monitor Extension

This extension is for Analyst users of LANDESK(r) Service Desk to monitor a query/queue in real time.

Example Uses:
- Monitor incoming incidents to your Service Desk.
- Alert analysts of major issues.
- Track your approvals.

Features:
- One-click a toolbar icon to view and launch items in the query
- Live count update displays on the toolbar with traffic light colour indicators
- Desktop notifications of new items in the query
- Query and notification layouts are based on Report Templates of your choice for full control of the design.

For more information, source files, and support please visit: http://community.landesk.com/support/docs/DOC-29591.

Note: This is not official LANDESK software and is not supported in any way other than via the Url above.

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "Service Desk Queue Monitor", "short_name": "Que Monitor", "description": "Monitor a Service Desk query in real time.", "version": "1.1.5", "icons": { "16": "images/q-icon-16.png", "48": "images/q-icon-48-text.png", "128": "images/q-icon-128-text.png" }, "browser_action": { "default_icon": "images/q-icon-19-text.png", "default_popup": "popup.html" }, "background": { "scripts": ["backgroundMonitor.js", "settings.js", "queryRunner.js", "webAccessConnector-1.0.1.js"] }, "options_page": "options.html", "permissions": [ "http://*/", "https://*/", "notifications" ], "offline_enabled": false}

Download CRX(64.46KiB)

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User reviews

Erik M (ID: 00000009f451e67a) Voted 4 ★ - Updated 10/08/2015 Stu has some great tools. I especially like his calc wizard. If only they'd be made standard with the product itself :(

David Gillen (ID: 00000019a7b09827) Voted 5 ★ - Updated 11/21/2014 This is a really helpful add-on for Service Desk - easy to configure too.

Get source code (.Zip)

Drop .crx file here or click
the button to choose the file

Service Desk Queue Monitor