Effortlessly manage customer relationships and follow-up activities with Sugar in Gmail.

Latest Version

Version
1.49.1.89
Update
November 18, 2024
Size
2.93MiB
Developer
Category
Users
2,000+
Rating
3.11111 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Notifications
Tabs
Storage
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Sugar Connect Extension

Sugar Connect brings your most important customer experience activities into Gmail. Keep your CRM, email, and calendar tools up-to-date without having to ever manually enter data. With Sugar Connect, customer and prospect details automatically sync to Gmail. Connect pulls relevant data to the surface as you interact with prospects and customers in real time. It's the easiest way to provide the types of truly personalized experiences that create and retain customers for life.

360-degree Customer View
• Access Sugar information from a sidebar when reading or composing an email
• Create, update and delete records and fields in Sugar Sell and Serve
• Attach emails to Opportunities, Contacts, or Accounts
• See all customer emails in the sidebar
• Access and use CRM email templates
• Visualize history of your team's communication with prospects and customers

Automate Data Entry and Boost CRM Adoption
• Archive all inbound and outbound emails
• Specify exactly which Opportunity, Contact, or Account you'd like the email to be archived to
• Sync and access shared calendars so you don't need to maintain events in multiple calendars
• Relate events to attendees' records in Sugar

Meeting Scheduling Assistant
• Easily schedule meetings with your customers, without the back-and-forth

Email Prospecting and Engagement
• Prospect effectively with email by leveraging campaign templates from CRM
• Track outbound emails, open and click through rates

Note: For list of all platforms supported please refer to this link https://support.sugarcrm.com/Resources/Supported_Platforms/Plug-ins_Supported_Platforms/

Sugar Connect Subscription

Sugar Connect add in is available only for SugarCRM customers who have a valid subscription to any of the following products:
• Sugar Professional
• Sugar Enterprise
• Sugar Ultimate
• Sugar Sell
• Sugar Serve

For more details on obtaining the SugarCRM solution, please refer to this link https://www.sugarcrm.com/pricing/

In addition to the subscription charges for the Sugar products listed above, there is an additional subscription charge for Sugar Connect.

Refer to https://www.sugarcrm.com/solutions/connect-email-integration/ for more information or contact your account representative or partner for pricing information about Sugar Connect.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Sugar Connect", "description": "Effortlessly manage customer relationships and follow-up activities with Sugar in Gmail.", "version": "1.49.1.89", "manifest_version": 3, "content_scripts": [ { "matches": [ "https://mail.google.com/*", "http://mail.google.com/*", "https://calendar.google.com/*", "http://calendar.google.com/*" ], "js": ["content.js"], "css": ["gmail-styles.css"], "run_at": "document_start" } ], "background": { "service_worker": "background.js" }, "action": { "default_icon": "assets/images/logo_symbol_128.png" }, "icons": { "128": "assets/images/logo_symbol_128.png" }, "permissions": [ "notifications", "tabs", "storage" ], "host_permissions": [ "https://connect.sugarapps.com/*", "https://connect.sugarapps.eu/*", "https://connect.sugarapps.com.au/*", "https://proxy.connect.sugarapps.com/proxy/", "https://proxy.connect.sugarapps.eu/proxy/", "https://proxy.connect.sugarapps.com.au/proxy/", "https://hint-data-enrichment.service.sugarcrm.com/*", "https://hint-data-enrichment-stage.service.sugarcrm.com/*", "https://*.connect.sugarapps.com/*", "https://*.connect.sugarapps.eu/*", "https://*.connect.sugarapps.com.au/*", "https://mail.google.com/", "https://calendar.google.com/" ], "web_accessible_resources": [ { "resources": [ "assets/*", "background.js", "content.js", "dialogs.html", "entry-preview.html", "index.html", "main.js", "styles.css", "tasklist.html", "gmail-styles.css", "appointment.html" ], "matches": [""] } ], "content_security_policy": { "extension_pages": "script-src 'self'; object-src 'self'" }}
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How to download and manually install Sugar Connect extension for Chrome

Looking for a way to install Sugar Connect extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Sugar Connect extensions manually, this article outlines two simple methods to effortlessly install Sugar Connect extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Sugar Connect extension and manually install through Drag &Drop

If you ever need to manually install a Sugar Connect extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Sugar Connect Extension by clicking the "Download CRX" button on the website.

Look for the Sugar Connect extension you wish to install. Go to the website and download the Sugar Connect extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Sugar Connect extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Sugar Connect extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Sugar Connect extension for Chrome and install in Developer Mode

This is another method to install Sugar Connect extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Sugar Connect extension file

Select and download the Sugar Connect extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Sugar Connect extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Sugar Connect extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Sugar Connect extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Sugar Connect extension in 2 ways. We hope this guide proves helpful.

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User reviews

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James Banbury (ID: 0000003ffc4cd78b) Voted 5 ★ - Updated 01/14/2021 It's really great to have this in my Gmail. The scheduled email function works great, and syncronising my calendar activities works perfectly. Please add to the roadmap: 'Auto Archieve all outbound' + 'the ability to adjust which custom modules and fields are shown in the panel'.

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Justine Mae Paglicawan (ID: 000000f28b902bf1) Voted 1 ★ - Updated 11/16/2020 Too many bugs. Keeps on automatically saving emails to SugarCRM. Collabspot is way better.

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Ted Fall (ID: 000000b95d5c3566) Voted 2 ★ - Updated 07/13/2020 This would be a great app if it was stable and stayed connected. I'm constantly having to remove and reload this. It was supposed to be a time saver and has turned out to be a time waster.

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Josip Petrusic (ID: 0000001268deb064) Voted 1 ★ - Updated 07/01/2020 Unfortunately, I have been having issues with it ever since it rolled out. One of the first issues is that no emails are being synced in Sugar, I reported this error to the customer support over 3 weeks ago. Another issue is that after the recent update, Sugar Connect removed the address line out of the lead creation module so now lead/target/contact creation takes longer. Also, yesterday and today, it keeps logging out every hour or so so I have to manually reconnect it. Very slow response from the support team.

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Ronan Byrne (ID: 0000003586aa62e3) Voted 3 ★ - Updated 03/10/2020 Please add an option to completely remove the SugarCRM Tasks panel from GMail