Click to Call dialing from web pages, integration with any softphone, screen pops in Salesforce and other CRMs

Latest Version

Version
3.0.11
Update
March 20, 2024
Size
2.43MiB
Developer
www.thirdlane.com
Category
Users
4,000+
Rating
4.7619 ★
Manifest Version
2
Web Store Status
Languages Support
English
Español
русский
See more
Permissions
ContextMenus
ActiveTab
Tabs
Alarms
Idle
Cookies
Notifications
Management
Storage
Http://*/*
Https://*/*
File://*
*://*/*
See more

Click to Call CTI for CRM Extension

Click to Call, also known as Click2Call, or Click to Dial allows you to click a phone number on any web page and make a phone call.

Click to Call CTI for CRM extension by Thirdlane converts phone numbers on web pages into clickable links to allow quick dialing and integrates with various CRMs and Service Desk applications.

With Click to Call CTI for CRM extension you can:

■ Use Click to Call CTI for CRM integration extension with or without other Thirdlane products

Click to Call CTI for CRM extension works best when used with Thirdlane PBX or Thirdlane Multi Tenant PBX, and alongside the desktop version of Thirdlane Connect. When used with Thirdlane PBXs it can also work with your desk or mobile phone. You can also use this extension with any desktop soft phone that works with your telephony server.

■ Use Click to Call while you work inside your CRM

Login into your web based CRM, and Click to Call CTI for CRM extension will find callers or contacts on active calls and display contact or lead information (screen pop).

■ Choose one of the popular CRMs - Salesforce, Zoho, Zendesk, Freshdesk and others

If you tell us about your CRM and we will be happy to add it to Click to Call CTI for CRM extension

■ Easily add call notes to CRM

You can add call notes for all the incoming and outgoing calls

■ Combine Click to Call CTI for CRM extension with Thirdlane Connect

This way you can use Click to Call CTI for CRM extension for Click2Call ( Click to Call ) and Thirdlane Connect for voice and video calls, instant messaging, voice and video conferencing, and CRM integration.

Visit https://thirdlane.com for more information about Thirdlane.


=================

Change Log:


0.0.1
Initial version

1.0.2
Full refactoring.
Added Thirdlane Telephony SDK, new popups(config, dialer), new settings page, additional lookup url

1.0.3
Fixed configuration screen, added Spanish language support

1.0.4
Added click2-call and phone number lookup for Salesforce

1.0.5
Fixed telephony channel subscription

1.0.6
Minor bug fixes

1.0.7
Telephony SDK update

1.0.9
Support for Unicode

1.0.10
Added click to call and phone number lookup for Freshdesk

1.0.11
Improved Freshdesk support

1.0.14
Added click to call and phone number lookup for Smart Advocate

1.0.19
Added click to call and phone number lookup for Zoho CRM

1.1.2
Added click to call and phone number lookup for Pipedrive CRM

2.0.1
Major refactoring

2.0.11
Salesforce lookup bug fix

2.1.10
Fixes to Smart Advocate support

2.1.12
Added click to call and phone number lookup for Zendesk

2.2.2
Telephony API changes

2.2.20
Internal messaging core bug fix

2.3.2
Update to support new Google security policy
Fixes for display of data entered by the user

3.0.3
Fix for excessive CPU utilization, major performance improvements

3.0.4
Context menu bug fix

3.0.5
Added dial prefix, updated number recognition exceptions

3.0.6
Adapted desktop notification rules

3.0.7
Minor bug fixes

3.0.8
Minor bug fixes

3.0.9
Fixed settings UI

3.0.10
Fixed Zoho CRM

3.0.11
Fixed logo
=================
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx","name": "__MSG_extension_name__","short_name": "__MSG_extension_short_name__","description": "__MSG_extension_description__","author": "__MSG_extension_author__","version": "3.0.11","default_locale": "en","manifest_version": 2,"minimum_chrome_version": "37","icons": {"128": "/img/icon128.png"},"omnibox": {"keyword" : "call"},"web_accessible_resources" : ["img/*","html/*","lib/*","css/*","js/*","fonts/*","fonts/icons/*"],"browser_action": {"default_icon": {"16": "/img/icon.png","19": "/img/icon19.png","38": "/img/icon38.png"},"default_title": "__MSG_action_button_title__","default_popup": "/html/popup/alert.html"},"options_ui": {"page": "/html/options.html","chrome_style": true,"open_in_tab": false},"background": {"scripts": ["/js/integration/google_analytics.js","/lib/jquery-1.11.3.min.js","/lib/state-machine.js","/lib/jsforce.js","/lib/handlebars.js","/js/functions.js","/js/utils.js","/js/preferences.js","/js/scheduler.js","/js/pbx/client.js","/js/extension/telephony.js","/js/extension/telephony/events.js","/js/extension/contact_sources.js","/js/extension/configuration.js","/js/extension/notifications.js","/js/extension/menu.js","/js/messages.js","/js/definitions.js","/js/tasks.js","/js/integration/connect.js","/js/fsm.js","/js/background.js","/js/integration/salesforce.js","/js/integration/zendesk.js","/js/integration/freshdesk.js","/js/integration/smartadvocate.js","/js/integration/pipedrive.js","/js/integration/zoho.js"],"persistent": true,"run_at": "document_idle"},"content_scripts": [{"matches": ["http://*/*","https://*/*","file://*"],"js": ["/js/content/thirdlane_connect_detector.js"],"css": [],"all_frames": false,"run_at": "document_idle"}],"offline_enabled": true,"permissions": ["contextMenus","activeTab","tabs","alarms","idle","cookies","notifications","management","storage","http://*/*","https://*/*","file://*","*://*/*"],"optional_permissions": [],"content_security_policy": "script-src 'self' 'unsafe-eval' https://ssl.google-analytics.com; object-src 'self'; style-src * 'unsafe-inline';"}
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How to download and manually install Click to Call CTI for CRM extension for Chrome

Looking for a way to install Click to Call CTI for CRM extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Click to Call CTI for CRM extensions manually, this article outlines two simple methods to effortlessly install Click to Call CTI for CRM extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Click to Call CTI for CRM extension and manually install through Drag &Drop

If you ever need to manually install a Click to Call CTI for CRM extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Click to Call CTI for CRM Extension by clicking the "Download CRX" button on the website.

Look for the Click to Call CTI for CRM extension you wish to install. Go to the website and download the Click to Call CTI for CRM extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Click to Call CTI for CRM extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Click to Call CTI for CRM extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Click to Call CTI for CRM extension for Chrome and install in Developer Mode

This is another method to install Click to Call CTI for CRM extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Click to Call CTI for CRM extension file

Select and download the Click to Call CTI for CRM extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Click to Call CTI for CRM extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Click to Call CTI for CRM extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Click to Call CTI for CRM extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Click to Call CTI for CRM extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Bruce Seal (ID: 000000663be2376b) Voted 5 ★ - Updated 11/08/2023 It just works! Simple yet effective! 5of5

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Pablo Flores (ID: 0000003d725db7bd) Voted 5 ★ - Updated 10/24/2023 Easy to use extension. Helps me a lot in my everyday tasks. Recommend

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Mike Winch (ID: 000000216791e5a0) Voted 5 ★ - Updated 10/15/2023 Good and very handy! Simple yet effective extension.

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Jake B. (ID: 0000001a9bd15243) Voted 5 ★ - Updated 10/09/2023 Great extension! Works perfect with Thirdlane Connect which we use as main communication software at our company. Can be used as standalone too. 5 of 5

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Arthur Trofimov (ID: 0000000ad851aa67) Voted 5 ★ - Updated 09/29/2023 Simple and effective! Used their other products too. Solid company!