Provides suggestions for MSP tickets.

Latest Version

Version
0.0.0.32
Update
August 14, 2024
Size
828KiB
Developer
nineminds.com
Category
Users
197
Rating
3.6 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Storage
WebRequest
Cookies
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Alga - AI Ticketing Assistant for MSPs Extension

Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue.

Features:

Ticket Title: Get intelligent new titles for service tickets based on their content.
Summary: Receive a synopsis of the ticket's history.
Categories: Ticket categories are automatically generated.
Giving Advice: Get real-time advice on how to handle tickets.
Writing Responses: Generate customer-ready responses with a single click.


Requirements:

Alga works with ConnectWise on any Windows, Mac, or Linux computer running Chrome, and supports on-prem ConnectWise users!
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Alga - AI Ticketing Assistant for MSPs", "description": "Provides suggestions for MSP tickets.", "version": "0.0.0.32", "manifest_version": 3, "icons": { "16": "icon16.png", "48": "icon48.png", "128": "icon128.png" }, "action": { "default_popup": "popup.html", "default_title": "React Extension", "default_icon": "icon16.png" }, "permissions": [ "storage", "webRequest", "cookies" ], "host_permissions": [ "*://*/*" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "js": [ "contentScript.js" ] } ], "web_accessible_resources": [ { "resources": [ "close.png", "icon16.png", "icon48.png", "icon128.png", "gear.png", "refresh.png", "lifePreserver.png", "avatar-purple-shadow.png", "avatar-blue-shadow.png", "compass.png", "Cerebri-Sans-Regular.ttf", "fonts/*.ttf", "copyIcon.png", "thumb-outline.svg", "thumb-fill.svg", "thumbs-down.svg", "thumbs-down-fill.svg", "x.png", "comment-regular.svg", "avatar-purple-no-shadow.svg" ], "matches": [ "" ] } ]}
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How to download and manually install Alga - AI Ticketing Assistant for MSPs extension for Chrome

Looking for a way to install Alga - AI Ticketing Assistant for MSPs extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Alga - AI Ticketing Assistant for MSPs extensions manually, this article outlines two simple methods to effortlessly install Alga - AI Ticketing Assistant for MSPs extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Alga - AI Ticketing Assistant for MSPs extension and manually install through Drag &Drop

If you ever need to manually install a Alga - AI Ticketing Assistant for MSPs extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Alga - AI Ticketing Assistant for MSPs Extension by clicking the "Download CRX" button on the website.

Look for the Alga - AI Ticketing Assistant for MSPs extension you wish to install. Go to the website and download the Alga - AI Ticketing Assistant for MSPs extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Alga - AI Ticketing Assistant for MSPs extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Alga - AI Ticketing Assistant for MSPs extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Alga - AI Ticketing Assistant for MSPs extension for Chrome and install in Developer Mode

This is another method to install Alga - AI Ticketing Assistant for MSPs extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Alga - AI Ticketing Assistant for MSPs extension file

Select and download the Alga - AI Ticketing Assistant for MSPs extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Alga - AI Ticketing Assistant for MSPs extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Alga - AI Ticketing Assistant for MSPs extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Alga - AI Ticketing Assistant for MSPs extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Alga - AI Ticketing Assistant for MSPs extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Natallia Bukhtsik (ID: 00000017881267f0) Voted 5 ★ - Updated 11/03/2023 Love Alga!