Alga - AI Ticketing Assistant for MSPs Extension Chrome

Provides suggestions for MSP tickets.

Latest Version

Version

0.0.0.32

Update

August 14, 2024

Size

828KiB

Developer

nineminds.com

Alga - AI Ticketing Assistant for MSPs Extension

Alga is a free Chrome extension that uses integrated AI to assist IT Technicians and Managed Service Providers who use ConnectWise to manage help desk service tickets. By downloading Alga, you agree to our privacy policy. Alga helps improve SLA response times and combats IT technician mental fatigue.

Features:

Ticket Title: Get intelligent new titles for service tickets based on their content.
Summary: Receive a synopsis of the ticket's history.
Categories: Ticket categories are automatically generated.
Giving Advice: Get real-time advice on how to handle tickets.
Writing Responses: Generate customer-ready responses with a single click.

Requirements:

Alga works with ConnectWise on any Windows, Mac, or Linux computer running Chrome, and supports on-prem ConnectWise users!

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Alga - AI Ticketing Assistant for MSPs", "description": "Provides suggestions for MSP tickets.", "version": "0.0.0.32", "manifest_version": 3, "icons": { "16": "icon16.png", "48": "icon48.png", "128": "icon128.png" }, "action": { "default_popup": "popup.html", "default_title": "React Extension", "default_icon": "icon16.png" }, "permissions": [ "storage", "webRequest", "cookies" ], "host_permissions": [ "*://*/*" ], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [ "" ], "js": [ "contentScript.js" ] } ], "web_accessible_resources": [ { "resources": [ "close.png", "icon16.png", "icon48.png", "icon128.png", "gear.png", "refresh.png", "lifePreserver.png", "avatar-purple-shadow.png", "avatar-blue-shadow.png", "compass.png", "Cerebri-Sans-Regular.ttf", "fonts/*.ttf", "copyIcon.png", "thumb-outline.svg", "thumb-fill.svg", "thumbs-down.svg", "thumbs-down-fill.svg", "x.png", "comment-regular.svg", "avatar-purple-no-shadow.svg" ], "matches": [ "" ] } ]}