Adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM.

Latest Version

Version
4.2
Update
November 11, 2022
Size
43.11KiB
Developer
Category
Users
245
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Tabs
Scripting
Storage
Alarms
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Datto Autotask and Datto RMM Enhancements Extension

This plugin is intended for Datto Autotask and Datto RMM end-users. We also have a few improvements for when using Datto RMM with ConnectWise Control (aka Screenconnect.)

These enhancements will improve your productivity using Datto Autotask and RMM.

NOTICE: Check the Options page to configure your Autotask subdomain/tenant url. The app will attempt to determine this automatically if left blank.

Features:

1) Ticket lookup from the browser address bar.
Click inside the Browser address bar and type \"at\" then press . This will prompt for the ticket #. Type or paste the ticket # and press .

NOTE: Make sure to disable your pop-up blocker for autotask.net. This is the most common reason tickets do not open.

2) Copy/Paste Ticket Number & Title along with URL with one click.
See image below for the new copy/paste functionality. This will generate a friendly looking link.

NOTE: We use \"Client\" instead of \"Customer\" in our set up. Reach out to us if this does not work for you, and provide us how you describe your client/customers.

3) Control and Backstage buttons added to device page in Datto RMM. These will directly open ScreenConnect using either the default logon session (control button) or the backstage login session (backstage button).

NOTE: By default it looks for your ScreenConnect url in the UDF's. Check the Options page to configure a specific Datto RMM UDF Name. The buttons will stay disabled if it cannot find them. IF CW CONTROL IS SELF-HOSTED: You can now configure your self-hosted CW domain in options.

ENHANCEMENT: To enable the automatic connect and CW tab close functionality. Use the JoinWithOptions action in your CW URL. Without it, you'll get to the endpoint in CW Control, but it will not start the session for you.

4) We have renamed the ScreenConnect.com tab to the selected device--if there is a selected device.
This makes it easy to differentiate the multiple ScreenConnect tabs that may be open.

Version 4.2 update solves the CSS issue with latest Datto RMM release. Also, we improved the settings screen.

Please reach out to us with any questions/comments/issues/suggestions. We are actively working on more improvements to the platform.

DISCLAIMER: This software extension is not affiliated or associated with Datto, Inc. in any way. It is an unofficial, third-party browser extension created for improving productivity within our teams. Use at your own risk.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx","manifest_version": 3,"name": "Datto Autotask and Datto RMM Enhancements","description": "Adds buttons and functionality to Datto's Autotask and RMM websites and to ScreenConnect when accessed via Datto RMM.","author": "Shammam Consulting Services, Inc.","version": "4.2","options_ui": {"page": "options.html","open_in_tab": true},"omnibox": {"keyword": "AT"},"background": {"service_worker": "background.js"},"action": {},"icons": {"16": "/images/16.png","32": "/images/32.png","48": "/images/48.png","128": "/images/128.png"},"permissions": ["tabs","scripting","storage","alarms"],"host_permissions": ["*://*.autotask.net/*","*://*.datto.com/*","*://*.screenconnect.com/*"],"optional_host_permissions": [""],"externally_connectable": {"ids": ["*"],"matches": ["*://*.autotask.net/*","*://*.datto.com/*","*://*.screenconnect.com/*"],"accepts_tls_channel_id": false}}
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How to download and manually install Datto Autotask and Datto RMM Enhancements extension for Chrome

Looking for a way to install Datto Autotask and Datto RMM Enhancements extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Datto Autotask and Datto RMM Enhancements extensions manually, this article outlines two simple methods to effortlessly install Datto Autotask and Datto RMM Enhancements extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Datto Autotask and Datto RMM Enhancements extension and manually install through Drag &Drop

If you ever need to manually install a Datto Autotask and Datto RMM Enhancements extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Datto Autotask and Datto RMM Enhancements Extension by clicking the "Download CRX" button on the website.

Look for the Datto Autotask and Datto RMM Enhancements extension you wish to install. Go to the website and download the Datto Autotask and Datto RMM Enhancements extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Datto Autotask and Datto RMM Enhancements extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Datto Autotask and Datto RMM Enhancements extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Datto Autotask and Datto RMM Enhancements extension for Chrome and install in Developer Mode

This is another method to install Datto Autotask and Datto RMM Enhancements extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Datto Autotask and Datto RMM Enhancements extension file

Select and download the Datto Autotask and Datto RMM Enhancements extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Datto Autotask and Datto RMM Enhancements extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Datto Autotask and Datto RMM Enhancements extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Datto Autotask and Datto RMM Enhancements extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Datto Autotask and Datto RMM Enhancements extension in 2 ways. We hope this guide proves helpful.

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User reviews

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chris (ID: 00000066cad7f6f0) Voted 5 ★ - Updated 11/30/2022 Very useful having Datto RMM linked in AT tickets and copying/pasting ticket numbers and associated links!

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Jon Snyderman (ID: 0000002ee78d24db) Voted 5 ★ - Updated 10/09/2022 Love that you are doing this for the community. Especially with K taking the reins, I think there will start to be less consideration by K for improvements from the community than in the past. I have a suggestion. With K taking away the search bar at the top of AT, you could add the function in to the extension and then we could assign the extension to a keyboard shortcut for the pop-up. Similar to the LastPass or IT Glue extension if you are familiar with those.

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Cesar Velez (ID: 000000cb06c7bec3) Voted 5 ★ - Updated 08/04/2022 Real time saver when you need to copy past ticket number, link or link with ticket subject!