Five9 Agent Desktop Toolkit.

Latest Version

Version

0.3

Update

October 3, 2019

Size

31.69KiB

Developer

Five9 Agent Desktop Toolkit Extension

Five9, a provider of cloud contact center software, brings the power of the cloud to thousands of customers worldwide and facilitates more than three billion customer interactions annually. Since 2001, Five9 has helped organizations of every size transition from premise-based software to the cloud. The purpose-built, highly scalable and secure Five9 Virtual Contact Center cloud platform delivers a comprehensive suite of easy-to-use applications that enable the breadth of contact center-related customer service, sales and marketing functions.

The Five9 Agent Desktop Toolkit includes CTI Web Services and the Web Toolbar, a softphone integrated in your browser. The softphone enables you to perform all types of call functions, add comments to records, and use scripts, connectors, and worksheets associated with a campaign.

For more information, visit www.five9.com.

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version" : 2, "name": "Five9 Agent Desktop Toolkit", "description": "Five9 Agent Desktop Toolkit.", "version": "0.3", "options_page": "options.html", "icons": { "128": "icon128.png", "16": "icon16.png", "48": "icon48.png" }, "permissions": ["tabs", "webNavigation", "http://*/*", "https://*/*", "http://localhost/*"], "background": {"scripts": ["background.js"]}, "browser_action": {"default_icon" : {"19": "icon19.png", "38": "icon38.png"}, "default_title" : "Five9 Agent Desktop Toolkit"}, "web_accessible_resources": ["five9.js", "bridgeNotRunning.html"]}

Download CRX(31.69KiB)

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User reviews

Marcus Parsons (ID: 0000007d5d84280e) Voted 5 ★ - Updated 07/26/2021 This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

Anniely Perdigon (ID: 00000066f73199b9) Voted 1 ★ - Updated 11/05/2020 Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

David Holland (ID: 0000007164f53b7a) Voted 4 ★ - Updated 12/19/2019 The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.

James E (ID: 000000dc849aea63) Voted 1 ★ - Updated 08/21/2017 does not lauch the extension. instead,a screen opens that says "Five9 CTI Web Services is not running!" can someone help?

wanderrina (ID: 000000e06ca73374) Voted 2 ★ - Updated 08/11/2016 Being auto-detached.

Get source code (.Zip)

Drop .crx file here or click
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Five9 Agent Desktop Toolkit