Five9 Agent Desktop Toolkit.

Latest Version

Version
0.3
Update
October 3, 2019
Size
31.69KiB
Developer
Category
Users
80,000+
Rating
3.0625 ★
Manifest Version
2
Web Store Status
Languages Support
English (United States)
See more
Permissions
Tabs
WebNavigation
Http://*/*
Https://*/*
Http://localhost/*
See more

Five9 Agent Desktop Toolkit Extension

Five9, a provider of cloud contact center software, brings the power of the cloud to thousands of customers worldwide and facilitates more than three billion customer interactions annually. Since 2001, Five9 has helped organizations of every size transition from premise-based software to the cloud. The purpose-built, highly scalable and secure Five9 Virtual Contact Center cloud platform delivers a comprehensive suite of easy-to-use applications that enable the breadth of contact center-related customer service, sales and marketing functions.

The Five9 Agent Desktop Toolkit includes CTI Web Services and the Web Toolbar, a softphone integrated in your browser. The softphone enables you to perform all types of call functions, add comments to records, and use scripts, connectors, and worksheets associated with a campaign.

For more information, visit www.five9.com.
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version" : 2, "name": "Five9 Agent Desktop Toolkit", "description": "Five9 Agent Desktop Toolkit.", "version": "0.3", "options_page": "options.html", "icons": { "128": "icon128.png", "16": "icon16.png", "48": "icon48.png" }, "permissions": ["tabs", "webNavigation", "http://*/*", "https://*/*", "http://localhost/*"], "background": {"scripts": ["background.js"]}, "browser_action": {"default_icon" : {"19": "icon19.png", "38": "icon38.png"}, "default_title" : "Five9 Agent Desktop Toolkit"}, "web_accessible_resources": ["five9.js", "bridgeNotRunning.html"]}
Read more

How to download and manually install Five9 Agent Desktop Toolkit extension for Chrome

Looking for a way to install Five9 Agent Desktop Toolkit extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Five9 Agent Desktop Toolkit extensions manually, this article outlines two simple methods to effortlessly install Five9 Agent Desktop Toolkit extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Five9 Agent Desktop Toolkit extension and manually install through Drag &Drop

If you ever need to manually install a Five9 Agent Desktop Toolkit extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Five9 Agent Desktop Toolkit Extension by clicking the "Download CRX" button on the website.

Look for the Five9 Agent Desktop Toolkit extension you wish to install. Go to the website and download the Five9 Agent Desktop Toolkit extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Five9 Agent Desktop Toolkit extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Five9 Agent Desktop Toolkit extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Five9 Agent Desktop Toolkit extension for Chrome and install in Developer Mode

This is another method to install Five9 Agent Desktop Toolkit extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Five9 Agent Desktop Toolkit extension file

Select and download the Five9 Agent Desktop Toolkit extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Five9 Agent Desktop Toolkit extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Five9 Agent Desktop Toolkit extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Five9 Agent Desktop Toolkit extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Five9 Agent Desktop Toolkit extension in 2 ways. We hope this guide proves helpful.

Similar Extensions

icon

Agent Desktop Chrome Extension Extension · Productivity 80,000+ 17 ★ 15.73KiB

icon

Five9 Adapter for NetSuite Extension · Productivity 80,000+ 0 ★ 31.68KiB

icon

Five9 Softphone Extension Extension · Productivity 80,000+ 3 ★ 19.2KiB

icon

Five9 Adapter for Velocify Extension · Productivity 80,000+ 1 ★ 32.0KiB

icon

Vonage® Integration Suite Extension · Productivity 80,000+ 17 ★ 1.48MiB

icon

SightCall VISION Chrome Extension Extension · Productivity 80,000+ 12 ★ 20.76KiB

icon

Lightning Extension Extension · Productivity 80,000+ 103 ★ 1.54MiB

icon

ShoreTel Sky Web Dialer Extension · Productivity 80,000+ 7 ★ 55.99KiB

icon

Kixie PowerCall Extension · Productivity 80,000+ 382 ★ 6.33MiB

icon

CopyChat Five9 Connector Extension · Productivity 80,000+ 1 ★ 55.34KiB

icon

Five9 D5 Extension Extension · Developer Tools 80,000+ 0 ★ 4.75KiB

icon

Dark Mode for Salesforce Extension · Productivity 80,000+ 153 ★ 3.28MiB

icon

RingCentral for Google Extension · Productivity 80,000+ 252 ★ 8.74MiB

icon

Okta Browser Plugin Extension · Productivity 80,000+ 864 ★ 2.62MiB

icon

OneLogin for Google Chrome Extension · Productivity 80,000+ 94 ★ 1.58MiB

icon

Talkdesk Click-to-Call Extension Extension · Social & Communication 80,000+ 22 ★ 292KiB

icon

Softphone.Pro Extension Extension · Productivity 80,000+ 1 ★ 681KiB

icon

Click to Call CTI for CRM Extension · Productivity 80,000+ 42 ★ 2.43MiB

icon

iorad - the tutorial builder Extension · Productivity 80,000+ 319 ★ 1.03MiB

icon

Okta Verify Auto Send Extension · Developer Tools 80,000+ 6 ★ 17.89KiB

icon

Guru Extension · Productivity 80,000+ 39 ★ 9.81MiB

icon

Dialpad Extension Extension · Social & Communication 80,000+ 39 ★ 92.66KiB

icon

Tenfold Extension · Productivity 80,000+ 44 ★ 18.46MiB

icon

ProKeys Extension · Productivity 80,000+ 220 ★ 417KiB

User reviews

icon

Marcus Parsons (ID: 0000007d5d84280e) Voted 5 ★ - Updated 07/26/2021 This extension goes along with the "genericAgent2.jnlp" program within Five9. You can download it by logging into Five9 and clicking "Agent" -> "Desktop (Java)". That should have been how you got to this page, regardless.

icon

Anniely Perdigon (ID: 00000066f73199b9) Voted 1 ★ - Updated 11/05/2020 Unable to load the application. Please retry in a few minutes. Reload I have a chromebook and I get this error: Unable to load the application. Please retry in a few minutes. Reload I did this: Right click the five9 extension on the toolbar. Click options. Update the extension url to https://app-scl.five9.com/. and I didn't get an answer either

icon

David Holland (ID: 0000007164f53b7a) Voted 4 ★ - Updated 12/19/2019 The URL link needs to be in the following format: http://localhost:9998/makeCall?number=##########&campaignId=#######&checkDnc=true number= the phone number to dial campaignId= the campaign ID to dial out on. You have to call Five9 to get these IDs. It does not work with generic tel:########## urls like what Skype uses.

icon

James E (ID: 000000dc849aea63) Voted 1 ★ - Updated 08/21/2017 does not lauch the extension. instead,a screen opens that says "Five9 CTI Web Services is not running!" can someone help?

icon

wanderrina (ID: 000000e06ca73374) Voted 2 ★ - Updated 08/11/2016 Being auto-detached.