Helping you handle TDX tickets more efficiently.

Latest Version

Version
1.3.0
Update
November 5, 2023
Size
254KiB
Developer
Category
Users
142
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
Storage
Tabs
Scripting
ActiveTab
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Ticket Assister for TeamDynamix Extension

Ticket Assister optimizes your workflow with TDX tickets by setting defaults, filling out forms, and consolidating information.
It reduces your cognitive load so that you can focus on getting work done accurately and efficiently.

Features:
- Automatically fill out defaults when creating a new ticket
- Keyboard shortcuts to quickly submit a form and open the edit, update, and reassign menus
- Improve layout of ticket by hiding unnecessary information with a toggle to show all
- Highlight data in Cerebro that could be causing a client's issue
- Adds an option for Dark Mode

All features can be toggled on and off in the options page.

* This tool is intended for users in UIUC-TechServices-Help Desk within U of I - Main. Some features may not work or be beneficial for users outside of this groups.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Ticket Assister for TeamDynamix", "description": "Helping you handle TDX tickets more efficiently.", "version": "1.3.0","icons": {"16": "img/icon-light-16.png","48": "img/icon-light-48.png","128": "img/icon-light-128.png"}, "options_page": "pages/options.html", "action": { "default_popup": "pages/index.html", "default_icon": "img/icon-light-128.png" }, "background": { "service_worker": "scripts/serviceWorker.js", "type": "module" }, "content_scripts": [ ], "permissions": [ "storage", "tabs", "scripting", "activeTab" ], "host_permissions": [ "https://help.uillinois.edu/*", "https://cerebro.techservices.illinois.edu/" ], "optional_host_permissions": [ ], "web_accessible_resources": [ { "resources": ["img/icon.svg"], "matches": [ "https://help.uillinois.edu/*", "https://cerebro.techservices.illinois.edu/*" ] }, { "resources": ["windowScripts/triggerFormChange.js", "themes/*.css"], "matches": [ "https://help.uillinois.edu/*" ] } ]}
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How to download and manually install Ticket Assister for TeamDynamix extension for Chrome

Looking for a way to install Ticket Assister for TeamDynamix extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Ticket Assister for TeamDynamix extensions manually, this article outlines two simple methods to effortlessly install Ticket Assister for TeamDynamix extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Ticket Assister for TeamDynamix extension and manually install through Drag &Drop

If you ever need to manually install a Ticket Assister for TeamDynamix extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Ticket Assister for TeamDynamix Extension by clicking the "Download CRX" button on the website.

Look for the Ticket Assister for TeamDynamix extension you wish to install. Go to the website and download the Ticket Assister for TeamDynamix extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Ticket Assister for TeamDynamix extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Ticket Assister for TeamDynamix extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Ticket Assister for TeamDynamix extension for Chrome and install in Developer Mode

This is another method to install Ticket Assister for TeamDynamix extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Ticket Assister for TeamDynamix extension file

Select and download the Ticket Assister for TeamDynamix extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Ticket Assister for TeamDynamix extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Ticket Assister for TeamDynamix extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Ticket Assister for TeamDynamix extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Ticket Assister for TeamDynamix extension in 2 ways. We hope this guide proves helpful.

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