A browser based data collector and agent messenger for alerting and reporting issues.

Latest Version

Version
1.7.18
Update
December 11, 2024
Size
828KiB
Developer
Category
Users
200,000+
Rating
3.66667 ★
Manifest Version
3
Web Store Status
Languages Support
English
See more
Permissions
System.cpu
System.memory
See more

Operata Collector Extension

Operata is the only performance monitoring & assurance platform designed for cloud contact centers. Operata makes it easy to collect and correlate call, system & network data to troubleshoot issues impacting customer experience.

With Operata Collector for Chrome, contact center teams can measure and monitor environmental data and empower agents to resolve issues in their control.

Data collection features:
* WebRTC data.
* Agent system data, memory usage, CPU utilization.
* Network data.
* CCaaS logs.
* Agent feedback and reporting.
* Headset data including background noise, audio exposure and volume metrics.

Behaviour & environment:
Access a complete view of agent environmental data and call events to surface behavioural and technology issues.

Hardware & equipment insights:
Gain insights into agents’ computing equipment and headset performance to diagnose issues and identify changes over time.

Agent self-service:
A streamlined agent messenger provides the information to self-resolve issues like congested bandwidth, background noise, and audio latency.

Agent reporting:
The agent messenger facilitates call quality feedback and call/environment issue reporting to streamline feedback to IT teams.

Transparent data collection:
Continually collect and store softphone diagnostic and support logs with no interruption or involvement from agents. Collect and correlate call, system & network data to troubleshoot issues impacting CX.

Benefits for Agents
- Receive notifications of issues affecting them and their customers with suggestions to self-resolve. 
- Report issues to support teams quickly with corresponding calls, system & network data.
- Benefits for Support Teams
- Gain instant access to detailed logs without agent involvement.
- View and analyze insights from associated call, system & network data.

Works with:
* Genesys Cloud CX
* Amazon Connect CCP (Custom & Native).
* NICE CXone
* Salesforce.com including Service Cloud Voice and Salesforce CTI integrations.
* ServiceNow
* Zendesk
* 3rd Party Softphones & Agent Desktops
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Operata Collector", "version": "1.7.18", "description": "A browser based data collector and agent messenger for alerting and reporting issues.", "icons": { "16": "assets/icons/operata16.png", "48": "assets/icons/operata48.png", "128": "assets/icons/operata128.png" }, "background": { "service_worker": "dist/background.js" }, "content_security_policy": { "extension_pages": "default-src 'none'; font-src 'self' data:; img-src * data: blob:; media-src 'none'; script-src 'self'; style-src 'self' 'unsafe-inline'; connect-src https://api.operata.io https://api-dev.operata.io; " }, "content_scripts": [ { "matches": [ "http://*/*", "https://*/*" ], "js": [ "dist/override.js" ], "all_frames": true, "run_at": "document_start" }, { "matches": [ "http://*/*", "https://*/*" ], "js": [ "dist/bridge.js" ], "all_frames": true, "run_at": "document_end" } ], "host_permissions": [ "http://*/*", "https://*/*" ], "permissions": [ "system.cpu", "system.memory" ], "manifest_version": 3, "web_accessible_resources": [{ "resources": [ "pc-override.js", "operata.js", "init-operata.js", "js-event-bus.min.js", "operata-agent-messenger.js", "operata-agent-messenger.css", "operata-logging-lib.js", "connect-rtc-1.1.7.min.js", "socket.io.min.js", "jabra.browser.integration-3.0.js", "jabra.connect.integration.v1.1.2.js", "operata-heartbeat-audio.js", "adaptors/*.js" ], "matches": [""] }]}
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How to download and manually install Operata Collector extension for Chrome

Looking for a way to install Operata Collector extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Operata Collector extensions manually, this article outlines two simple methods to effortlessly install Operata Collector extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Operata Collector extension and manually install through Drag &Drop

If you ever need to manually install a Operata Collector extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Operata Collector Extension by clicking the "Download CRX" button on the website.

Look for the Operata Collector extension you wish to install. Go to the website and download the Operata Collector extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Operata Collector extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Operata Collector extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Operata Collector extension for Chrome and install in Developer Mode

This is another method to install Operata Collector extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Operata Collector extension file

Select and download the Operata Collector extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Operata Collector extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Operata Collector extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Operata Collector extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Operata Collector extension in 2 ways. We hope this guide proves helpful.

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