Kayako Bot

Latest Version

Version
1.3.1
Update
April 9, 2024
Size
983KiB
Developer
Category
Users
378
Rating
1 ★
Manifest Version
3
Web Store Status
Languages Support
English
See more
Permissions
Storage
ActiveTab
Tabs
See more

Kayako Bot Extension

Kayako Agent Assistant Bot

Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks.

Features:

Automated Ticket Analysis: Instantly summarizes and understands ticket content.
Smart Recommendations: Suggests solutions based on historical cases and KBs.
Draft Responses: Auto-generates customer responses for basic queries.
Guided Assistance: Provides step-by-step solutions for complicated issues.
Benefits:

Broad ticket handling, from self-serviced queries to intricate problems.
Saves agent time, enabling focus on refining the system and handling tougher tickets.
Great for onboarding and cross-training new agents.

Limitations:

Doesn't support multimedia content.
Average response time: ~90 seconds (we're working on it!).
Best for English-based tickets, with daily inflows below 250 tickets.
Not suitable for high-compliance industries.


For Kayako Cloud users looking to boost their support efficiency. Make your agents' life easier and your customers happier!
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Kayako Bot", "version": "1.3.1", "description": "Kayako Bot", "manifest_version": 3, "action": { "default_popup": "index.html", "default_icon": { "16": "assets/images/kayako-logo16.png", "32": "assets/images/kayako-logo32.png", "48": "assets/images/kayako-logo48.png", "128": "assets/images/kayako-logo128.png" } }, "icons": { "16": "assets/images/kayako-logo16.png", "32": "assets/images/kayako-logo32.png", "48": "assets/images/kayako-logo48.png", "128": "assets/images/kayako-logo128.png" }, "options_page": "/index.html?page=options", "background": { "service_worker": "background.js" }, "permissions": ["storage", "activeTab", "tabs"], "host_permissions": [ "http://kayako-bot-elb-602673139.us-east-1.elb.amazonaws.com/*", "https://*.kayako.com/*" ], "content_scripts": [ { "matches": ["https://*.kayako.com/*"], "js": ["content-script.js"], "all_frames": true } ], "web_accessible_resources": [ { "resources": ["*.js", "*.png", "*.css", "assets/*"], "matches": ["https://*.kayako.com/*"] } ], "content_security_policy": { "script-src": ["'self'", "'unsafe-eval'", "data:"], "object-src": ["'self'"], "font-src": ["data:"] }}
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How to download and manually install Kayako Bot extension for Chrome

Looking for a way to install Kayako Bot extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Kayako Bot extensions manually, this article outlines two simple methods to effortlessly install Kayako Bot extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Kayako Bot extension and manually install through Drag &Drop

If you ever need to manually install a Kayako Bot extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Kayako Bot Extension by clicking the "Download CRX" button on the website.

Look for the Kayako Bot extension you wish to install. Go to the website and download the Kayako Bot extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Kayako Bot extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Kayako Bot extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Kayako Bot extension for Chrome and install in Developer Mode

This is another method to install Kayako Bot extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Kayako Bot extension file

Select and download the Kayako Bot extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Kayako Bot extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Kayako Bot extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Kayako Bot extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Kayako Bot extension in 2 ways. We hope this guide proves helpful.

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