Kayako Bot

Latest Version

Version

1.3.1

Update

April 9, 2024

Size

983KiB

Developer

Kayako Bot Extension

Kayako Agent Assistant Bot

Transform your Kayako experience with AI-driven efficiency. This extension integrates seamlessly into your workflow, speeding up ticket processing and allowing agents to prioritize more complex tasks.

Features:

Automated Ticket Analysis: Instantly summarizes and understands ticket content.
Smart Recommendations: Suggests solutions based on historical cases and KBs.
Draft Responses: Auto-generates customer responses for basic queries.
Guided Assistance: Provides step-by-step solutions for complicated issues.
Benefits:

Broad ticket handling, from self-serviced queries to intricate problems.
Saves agent time, enabling focus on refining the system and handling tougher tickets.
Great for onboarding and cross-training new agents.

Limitations:

Doesn't support multimedia content.
Average response time: ~90 seconds (we're working on it!).
Best for English-based tickets, with daily inflows below 250 tickets.
Not suitable for high-compliance industries.

For Kayako Cloud users looking to boost their support efficiency. Make your agents' life easier and your customers happier!

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Kayako Bot", "version": "1.3.1", "description": "Kayako Bot", "manifest_version": 3, "action": { "default_popup": "index.html", "default_icon": { "16": "assets/images/kayako-logo16.png", "32": "assets/images/kayako-logo32.png", "48": "assets/images/kayako-logo48.png", "128": "assets/images/kayako-logo128.png" } }, "icons": { "16": "assets/images/kayako-logo16.png", "32": "assets/images/kayako-logo32.png", "48": "assets/images/kayako-logo48.png", "128": "assets/images/kayako-logo128.png" }, "options_page": "/index.html?page=options", "background": { "service_worker": "background.js" }, "permissions": ["storage", "activeTab", "tabs"], "host_permissions": [ "http://kayako-bot-elb-602673139.us-east-1.elb.amazonaws.com/*", "https://*.kayako.com/*" ], "content_scripts": [ { "matches": ["https://*.kayako.com/*"], "js": ["content-script.js"], "all_frames": true } ], "web_accessible_resources": [ { "resources": ["*.js", "*.png", "*.css", "assets/*"], "matches": ["https://*.kayako.com/*"] } ], "content_security_policy": { "script-src": ["'self'", "'unsafe-eval'", "data:"], "object-src": ["'self'"], "font-src": ["data:"] }}

Download CRX(983KiB)

Kayako Bot

Kayako Bot

Latest Version

Kayako Bot Extension

Source Manifest.json

Get source code (.Zip)

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