Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly…

Latest Version

Version
1.14
Update
November 21, 2024
Size
96.79KiB
Developer
Category
Users
442
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
Storage
ActiveTab
Tabs
Scripting
Notifications
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Avaamo Agent Assist Extension

Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers.

Its capabilities include:
1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference.
2. Automatic Recommendations: Real-time suggested responses and next best actions.
3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases.
4. Automation & RPA: Automates backend tasks directly from the conversation.
5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions.
6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library.
7. Translation: Translates conversations in real-time in several languages.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Avaamo Agent Assist", "version": "1.14", "permissions": ["storage", "activeTab", "tabs", "scripting", "notifications"], "background": { "service_worker": "background.js" }, "action": {}, "content_scripts": [ { "matches": [ "https://*.salesforce.com/*", "https://*.service-now.com/*", "https://*.servicenow.com/*", "https://*.force.com/*", "https://*.webexcce.com/*" ], "js": ["interact.min.js", "content.js"] } ], "host_permissions": [ "https://*.salesforce.com/*", "https://*.service-now.com/*", "https://*.servicenow.com/*", "https://*.force.com/*", "https://*.webexcce.com/*" ], "icons": { "48": "agent_assist.png" }, "web_accessible_resources": [ { "resources": ["agent_assist.png", "styles.css"], "matches": [ "https://*.salesforce.com/*", "https://*.service-now.com/*", "https://*.servicenow.com/*", "https://*.force.com/*", "https://*.webexcce.com/*" ] } ]}
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How to download and manually install Avaamo Agent Assist extension for Chrome

Looking for a way to install Avaamo Agent Assist extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Avaamo Agent Assist extensions manually, this article outlines two simple methods to effortlessly install Avaamo Agent Assist extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Avaamo Agent Assist extension and manually install through Drag &Drop

If you ever need to manually install a Avaamo Agent Assist extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Avaamo Agent Assist Extension by clicking the "Download CRX" button on the website.

Look for the Avaamo Agent Assist extension you wish to install. Go to the website and download the Avaamo Agent Assist extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Avaamo Agent Assist extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Avaamo Agent Assist extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Avaamo Agent Assist extension for Chrome and install in Developer Mode

This is another method to install Avaamo Agent Assist extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Avaamo Agent Assist extension file

Select and download the Avaamo Agent Assist extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Avaamo Agent Assist extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Avaamo Agent Assist extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Avaamo Agent Assist extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Avaamo Agent Assist extension in 2 ways. We hope this guide proves helpful.

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