Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.

Latest Version

Version
7.2.15
Update
December 10, 2024
Size
11.6MiB
Developer
hiverhq.com
Category
Users
40,000+
Rating
4.58451 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
Scripting
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Hiver - Gmail-based customer service solution Extension

Double up your Gmail inbox as a multi-channel help desk to strengthen team collaboration and business communication within your inbox across email, live chat, knowledge base, and voice. You can experience how hiver works here: https://hiverhq.com/demo-library
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Hiver brings powerful features to your team inbox:

✅ Collaborate smoothly within and outside your team: Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.

✅ Automate the mundane and focus on what matters: Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.

✅ Get insights on the quality of support and team performance: Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance. Reduce response times, enhance customer experience (CX) with SLA violation reminders, track business hours, send CSAT surveys, and more.

✅ Bring all the work to your inbox: Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.

Request a 1:1 demo here: www.hiverhq.com/demo
or start a free trial: www.hiverhq.com/signup
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Hiver is trusted by leading companies across the globe

Getting started with Hiver is quick and involves zero learning curve. Join over 10,000+ teams including those at Flexport and Oxford Business Group, that run help desks from the comfort of Gmail. Read more: https://hiverhq.com/customers

Teams love Hiver because:

❤️ Hiver integrates seamlessly with your Gmail inbox, allowing you to drive email visibility, work with team members, and help your customers without switching tabs.

❤️ Designed for simplicity so you can get started in minutes. Provides 24x7 support across all plans.

❤️ Most secure customer service solution. Hiver does not store your emails.

❤️ No tickets, no weirdly formatted emails. Have real human-to-human conversations.

You can watch an on-demand demo here: www.hiverhq.com/ondemand-webinar

If you have any questions, please contact us at [email protected].
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Frequently asked questions

🟢 What's included in Hiver’s free trial?
It includes all features available on Hiver’s most comprehensive Elite plan: www.hiverhq.com/pricing

🟢 How does Hiver ensure the security of my data?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant. Hiver prioritizes the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. Read more: https://hiverhq.com/security-center

🟢 What kind of support does Hiver offer if users encounter issues?
Hiver provides the highest-rated 24*7 support across all plans, ensuring that any issues you encounter can be quickly addressed no matter which time zone you operate in. This support includes both email and live chat.

🟢 Why do we need Hiver to manage my team emails if we already use Gmail?
Hiver is a more straightforward and effective way of managing team emails than Gmail. Without Hiver, businesses struggle with driving visibility into queries, difficulty in collaboration, and lack of performance tracking.

🟢 What makes Hiver different from other helpdesk solutions?
Most help desks require you and your team to learn and adopt a new interface, which can be overwhelming at times. Hiver, on the other hand, works on top of Gmail. This makes Hiver extremely user-friendly—your team can get started from Day 1.
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Source Manifest.json

{ "background": { "service_worker": "service_worker.js", "type": "module" }, "content_scripts": [ { "js": [ "hiver-logger.js", "src/trusted-type-policy.js", "grexit.js" ], "matches": [ "http://mail.google.com/mail*", "https://mail.google.com/mail*", "http://mail.google.com/a/*", "https://mail.google.com/a/*" ] } ], "description": "Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.", "icons": { "128": "square_128.png", "16": "square_16.png", "48": "square_48.png" }, "manifest_version": 3, "name": "Hiver - Gmail-based customer service solution", "permissions": [ "scripting" ], "host_permissions": [ "*://mail.google.com/*" ], "short_name": "Manage Customer Service in Gmail", "update_url": "https://clients2.google.com/service/update2/crx", "version": "7.2.15", "web_accessible_resources": [ { "resources": [ "src/*", "square_16.png" ], "matches": [ "https://mail.google.com/*" ] } ]}
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User reviews

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Dylan Devine (ID: 0000008911301b0a) Voted 1 ★ - Updated 09/14/2023 Hiver Account Manager to let me know with 8 days notice that my pre-paid subscription was moving up to a $60 per user plan and they were going to charge me for the difference. It's because they changed and limited their plans to 5 shared mailboxes where before there was no limit. I now have short notice to limit shared mailboxes to 5 or pay thousands extra for the "Elite" plan that has so many features we don't need. Poor business practice.

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Joseph Pryor (ID: 000000c3a3c29e5c) Voted 5 ★ - Updated 01/24/2023 One of those products that you wonder how you lived without. There are so many features that are great but generally speaking being able to assign and share emails in an easy intuitive way makes us much more productive. The team that onboarded us was incredibly patient and thorough. I highly recommend you try this amazing tool.

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Timothy Wewer (ID: 000000bbde71b6e8) Voted 1 ★ - Updated 06/07/2021 Small business, worked great. Then I got a notice that my per user rate was going to triple in the next 24 hours. Unfortunately it was something we came to depend on but can't support such awful business practices.

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Ben Seep (ID: 000000277c9d0383) Voted 5 ★ - Updated 07/21/2020 Hiver is indispensable for helping our company share and manage our project emails. We only have a small team, but some people are part time and sometimes we work from home (and we all worked remotely during the Covid shutdown). It's so nice to be able to label an email for a project and automatically share it with everyone instead of creating messy conversations where you forward things to other people, then reply, and get subject lines that start with FW: Fw: Re: RE: fw: etc. from all the back and forth. We don't use the templates much, but it's nice to be able to tag someone and assign an email as a task and add notes about the email. We haven't had any issues using Hiver with our G-suite email, and we've been using it for about 5 years now (starting back when it was called GrexIt!)

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Salvador Martínez Marcos (ID: 0000007d486d8cb0) Voted 5 ★ - Updated 07/15/2020 We're HIVER users since 2012 (called Grexit at that times !!). Since then is has become an indispensable tool for project collaboration. A lot of improvements have been added along this time but easy and quick Email Sharing among users is still the most useful for us. Before Hiver it was a real nightmare to manage email distribution among staff involved in each project since each person could be involved at the same time in 5 or more projects, so email forwarding was the usual practice, which meant waste of time, delays and somehow disorders. Since we began using it all theese problems are automatically solved which implies higher efficiency. Technical support is excellent and if any problem happens (really unccommon) it is solved whitin hours. For us HIVER is a MUST and we DEFINITELY RECOMMEND it to any GSuite user facing the same problems.