Deliver multi-channel customer service with Hiver right inside Gmail. Get started in minutes.
Hiver - Gmail-based customer service solution Extension
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Hiver brings powerful features to your team inbox:
✅ Collaborate smoothly within and outside your team: Work together behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.
✅ Automate the mundane and focus on what matters: Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.
✅ Get insights on the quality of support and team performance: Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance. Reduce response times, enhance customer experience (CX) with SLA violation reminders, track business hours, send CSAT surveys, and more.
✅ Bring all the work to your inbox: Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.
Request a 1:1 demo here: www.hiverhq.com/demo
or start a free trial: www.hiverhq.com/signup
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Hiver is trusted by leading companies across the globe
Getting started with Hiver is quick and involves zero learning curve. Join over 10,000+ teams including those at Flexport and Oxford Business Group, that run help desks from the comfort of Gmail. Read more: https://hiverhq.com/customers
Teams love Hiver because:
❤️ Hiver integrates seamlessly with your Gmail inbox, allowing you to drive email visibility, work with team members, and help your customers without switching tabs.
❤️ Designed for simplicity so you can get started in minutes. Provides 24x7 support across all plans.
❤️ Most secure customer service solution. Hiver does not store your emails.
❤️ No tickets, no weirdly formatted emails. Have real human-to-human conversations.
You can watch an on-demand demo here: www.hiverhq.com/ondemand-webinar
If you have any questions, please contact us at [email protected].
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Frequently asked questions
🟢 What's included in Hiver’s free trial?
It includes all features available on Hiver’s most comprehensive Elite plan: www.hiverhq.com/pricing
🟢 How does Hiver ensure the security of my data?
Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant. Hiver prioritizes the security of your information above all else. Our platform has robust security features and undergoes regular audits to ensure compliance with the highest industry standards. Read more: https://hiverhq.com/security-center
🟢 What kind of support does Hiver offer if users encounter issues?
Hiver provides the highest-rated 24*7 support across all plans, ensuring that any issues you encounter can be quickly addressed no matter which time zone you operate in. This support includes both email and live chat.
🟢 Why do we need Hiver to manage my team emails if we already use Gmail?
Hiver is a more straightforward and effective way of managing team emails than Gmail. Without Hiver, businesses struggle with driving visibility into queries, difficulty in collaboration, and lack of performance tracking.
🟢 What makes Hiver different from other helpdesk solutions?
Most help desks require you and your team to learn and adopt a new interface, which can be overwhelming at times. Hiver, on the other hand, works on top of Gmail. This makes Hiver extremely user-friendly—your team can get started from Day 1.
Source Manifest.json
How to download and manually install Hiver - Gmail-based customer service solution extension for Chrome
Looking for a way to install Hiver - Gmail-based customer service solution extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install Hiver - Gmail-based customer service solution extensions manually, this article outlines two simple methods to effortlessly install Hiver - Gmail-based customer service solution extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download Hiver - Gmail-based customer service solution extension and manually install through Drag &Drop
If you ever need to manually install a Hiver - Gmail-based customer service solution extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the Hiver - Gmail-based customer service solution Extension by clicking the "Download CRX" button on the website.
Look for the Hiver - Gmail-based customer service solution extension you wish to install. Go to the website and download the Hiver - Gmail-based customer service solution extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Hiver - Gmail-based customer service solution extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the Hiver - Gmail-based customer service solution extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download Hiver - Gmail-based customer service solution extension for Chrome and install in Developer Mode
This is another method to install Hiver - Gmail-based customer service solution extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the Hiver - Gmail-based customer service solution extension file
Select and download the Hiver - Gmail-based customer service solution extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the Hiver - Gmail-based customer service solution extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Hiver - Gmail-based customer service solution extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the Hiver - Gmail-based customer service solution extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install Hiver - Gmail-based customer service solution extension in 2 ways. We hope this guide proves helpful.
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