Copy DSA tables; rich text hotkeys; collapse SNOW email quotes

Latest Version

Version
1.5.1
Update
December 22, 2023
Size
41.08KiB
Developer
Category
Users
75
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
Scripting
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ITS Helper Extension

An extension built by the student developers at UC San Diego ITS Service Desk. This tool is intended to bring quality of life changes to our daily workflow. All of the code is open source and you can find it here: https://github.com/ucsd-its-sd/UCSD-ITS-Extension

Functionality within SNOW Classic:
1) To hyperlink a segment of text, highlight the text and click on the following shortcut: ⌘+K or Ctrl+Q on Windows. Then, paste the URL within the href=\"[url here],\" or you can simply chain it with ⌘/Ctrl+V to instantly hyperlink the highlighted text.
2) To include an image, simply copy the image address and click on ⌘/Ctrl+Shift+I and paste the image URL right after.
3) To bold text, either highlight the text and use the shortcut or use the shortcut and type your text within the [text here] tags
⌘/Ctrl+B
4) To enable a confirmation dialog before proposing solution on a case, press ⌘/Ctrl+Shift+X.
4) This extension automatically collapses e-mail threads in SNOW as well.

Functionality on DSA Search by department/email address
To copy a table from DSA search, find the user's list of DSAs and click on the copy button right next to the table. After you have copied the table, you can paste it in the ServiceNow text field for a formatted table.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "ITS Helper", "description": "Copy DSA tables; rich text hotkeys; collapse SNOW email quotes", "version": "1.5.1", "manifest_version": 3, "permissions": ["scripting"], "action": { "default_popup": "popup.html" }, "host_permissions": ["https://support.ucsd.edu/*", "https://snqa.ucsd.edu/*"], "icons": { "128": "resnet_logo.png" }, "web_accessible_resources": [ { "resources": ["copy.png"], "matches": ["http://*.ucsd.edu/*", "https://*.ucsd.edu/*"] } ], "content_scripts": [ { "css": ["dsaStyles.css"], "js": ["dsaSearch.js"], "matches": [ "https://iam.ucsd.edu/dsasearch/", "https://iam.ucsd.edu/dsasearch/dsaSearchByEmail*", "https://iam.ucsd.edu/dsasearch/deptList*" ] }, { "js": ["snowCollapse.js", "snowFormatting.js"], "matches": [ "https://support.ucsd.edu/*", "https://snqa.ucsd.edu/*", "https://sndev.ucsd.edu/*" ], "all_frames": true, "world": "MAIN" } ]}
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How to download and manually install ITS Helper extension for Chrome

Looking for a way to install ITS Helper extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install ITS Helper extensions manually, this article outlines two simple methods to effortlessly install ITS Helper extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download ITS Helper extension and manually install through Drag &Drop

If you ever need to manually install a ITS Helper extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the ITS Helper Extension by clicking the "Download CRX" button on the website.

Look for the ITS Helper extension you wish to install. Go to the website and download the ITS Helper extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for ITS Helper extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the ITS Helper extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download ITS Helper extension for Chrome and install in Developer Mode

This is another method to install ITS Helper extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the ITS Helper extension file

Select and download the ITS Helper extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the ITS Helper extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your ITS Helper extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the ITS Helper extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install ITS Helper extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Dominic Feliton (ID: 000000c2b48b5924) Voted 5 ★ - Updated 09/28/2023 Helps a ton at the Service Desk and w/DSMLP

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Matthew Holland (ID: 000000b389fc26db) Voted 5 ★ - Updated 02/28/2023 Meets the needs of a Service Desk technician at the University of California, San Diego

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Hayden Dinh (ID: 000000297931ef9a) Voted 5 ★ - Updated 01/27/2023 Meets the needs of a Service Desk technician at the University of California, San Diego.