Access your customer support workflows within your ticketing tool.

Latest Version

Version
0.6
Update
December 10, 2024
Size
90.62KiB
Developer
forestadmin.com
Category
Users
180
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English
See more
Permissions
SidePanel
Tabs
Scripting
Storage
Background
See more

Forest Assist Extension

Customer support requires using tools such as a ticketing system and an admin panel, and constantly switching between them. That's a lot of context switching when you're dealing with tens of tickets a day 🤯

Thanks to Forest Assist, you can access your issue resolution workflows in a side panel within your customer support tool, and lower your ticket handling time!

With all relevant customer data and actions within your ticketing system, handle support requests without switching tabs, for example:
● Change a user's plan
● Apply a promo code
● Manage invoices


❓How it works?

Forest Assist connects to your existing Forest Admin project, giving you access to actions and data directly within your ticketing system.

By automatically matching the Requester to customers from your DB, Forest Assist enables you to quickly act on the support ticket at hand.


🌲 What is Forest Admin?

Forest Admin provides customizable tools tailored to your unique Support processes, enabling your teams to efficiently handle customer requests.

Visit https://www.forestadmin.com/ to learn more.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Forest Assist", "description": "Access your customer support workflows within your ticketing tool.", "version": "0.6", "permissions": ["sidePanel", "tabs", "scripting", "storage", "background"], "host_permissions": ["https://*/*", "http://*/*"], "background": { "service_worker": "scripts/service-worker.js", "type": "module" }, "action": { "default_title": "Click to open Forest Assist" }, "icons": { "16": "images/faa-store-icon-16.png", "32": "images/faa-store-icon-32.png", "48": "images/faa-store-icon-48.png", "128": "images/faa-store-icon-128.png" }}
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How to download and manually install Forest Assist extension for Chrome

Looking for a way to install Forest Assist extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Forest Assist extensions manually, this article outlines two simple methods to effortlessly install Forest Assist extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Forest Assist extension and manually install through Drag &Drop

If you ever need to manually install a Forest Assist extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Forest Assist Extension by clicking the "Download CRX" button on the website.

Look for the Forest Assist extension you wish to install. Go to the website and download the Forest Assist extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Forest Assist extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Forest Assist extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Forest Assist extension for Chrome and install in Developer Mode

This is another method to install Forest Assist extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Forest Assist extension file

Select and download the Forest Assist extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Forest Assist extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Forest Assist extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Forest Assist extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Forest Assist extension in 2 ways. We hope this guide proves helpful.

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