CXone Agent WebRTC Extension

Latest Version

Version
1.0.12
Update
October 16, 2024
Size
369KiB
Developer
Category
Users
100,000+
Rating
3.25 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
See more
Permissions
Offscreen
See more

CXone Agent WebRTC Extension Extension

CXone Agent Softphone Extension offers an independent softphone connection by moving the audio path out of the browser application into a companion browser extension to allow for increased reliability.

When the CXone Agent Softphone Extension is installed and enabled, CXone Agent will automatically detect it and use it as the integrated softphone. In the event that CXone Agent is refreshed or unexpectedly closed, the active audio path with a customer will not be disrupted.
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "CXone Agent WebRTC Extension", "description": "CXone Agent WebRTC Extension", "version": "1.0.12", "manifest_version": 3, "icons": { "16": "assets/images/nice-cxone.png", "48": "assets/images/nice-cxone.png", "128": "assets/images/nice-cxone.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": [ "offscreen" ], "options_ui": { "page": "options.html", "open_in_tab": true }, "background": { "service_worker": "background.js" }, "externally_connectable": { "matches": [ "https://cxagent.nicecxone-dev.com/*", "https://cxagent.nicecxone-test.com/*", "https://cxagent.nicecxone-staging.com/*", "https://cxagent.nicecxone.com/*", "https://cxagent.nicecxone-gov.com/*", "https://*.visualforce.com/*", "https://*.lightning.force.com/*", "https://*.visual.force.com/*", "https://*.force.com/*" ] }, "web_accessible_resources": [ { "resources": [ "options.html" ], "matches": [ "https://cxagent.nicecxone-dev.com/*", "https://cxagent.nicecxone-test.com/*", "https://cxagent.nicecxone-staging.com/*", "https://cxagent.nicecxone.com/*", "https://cxagent.nicecxone-gov.com/*" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAmtavluJYH9VnvXT5pOU63ym6hv4MewzJUddVruijccuNddgQDkJZSwpjJTyHCTKeXpMZda5oHS7rBSYC9vIT9WxSNGHDuIbfo1QTajkA/HcZA2NII6Jfq/X8oOnoUU2blZsYZ3VfJ6KSp8iwdpnAZbPaTthdfKZeLMm0XvvSdG1DXbXP588ElW+SvO4ndnwgiTPGEGAxQbETMgIYqYiTlufWZd42+wq0U4bu5LnraCMk2nidOxmB8q8a7vX22uE48xsxjt6OFj3tHuENN5tFZXLiHWnbSDVobobtRsORcDMCXIHQrB2l+PS+zObJ0ZavTrNN7YJccF358SfIXoWEswIDAQAB"}
Read more

How to download and manually install CXone Agent WebRTC Extension extension for Chrome

Looking for a way to install CXone Agent WebRTC Extension extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install CXone Agent WebRTC Extension extensions manually, this article outlines two simple methods to effortlessly install CXone Agent WebRTC Extension extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download CXone Agent WebRTC Extension extension and manually install through Drag &Drop

If you ever need to manually install a CXone Agent WebRTC Extension extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the CXone Agent WebRTC Extension Extension by clicking the "Download CRX" button on the website.

Look for the CXone Agent WebRTC Extension extension you wish to install. Go to the website and download the CXone Agent WebRTC Extension extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for CXone Agent WebRTC Extension extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the CXone Agent WebRTC Extension extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download CXone Agent WebRTC Extension extension for Chrome and install in Developer Mode

This is another method to install CXone Agent WebRTC Extension extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the CXone Agent WebRTC Extension extension file

Select and download the CXone Agent WebRTC Extension extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the CXone Agent WebRTC Extension extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your CXone Agent WebRTC Extension extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the CXone Agent WebRTC Extension extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install CXone Agent WebRTC Extension extension in 2 ways. We hope this guide proves helpful.

Similar Extensions

icon

CXone Agent Click-to-Dial Extension · Social & Communication 100,000+ 0 ★ 233KiB

icon

CXone Agent Extension Extension · Social & Communication 100,000+ 6 ★ 760KiB

icon

Guru Extension · Productivity 100,000+ 39 ★ 9.81MiB

icon

CXone Guide Plugin Extension · Developer Tools 100,000+ 0 ★ 76.63KiB

icon

NICE CXone ScreenAgent Extension Extension · Productivity 100,000+ 4 ★ 12.17KiB

icon

Dark Mode for Salesforce Extension · Productivity 100,000+ 153 ★ 3.28MiB

icon

Tenfold Click To Dial Extension Extension · Productivity 100,000+ 0 ★ 3.12MiB

icon

Chili Piper: Automate Scheduling & Handoff Extension · Productivity 100,000+ 13 ★ 5.43MiB

icon

RightAnswers X Extension · Productivity 100,000+ 3 ★ 61.84KiB

icon

CXone Guide Extension Extension · Developer Tools 100,000+ 2 ★ 147KiB

icon

CXone Agent Noise Cancellation Extension · Social & Communication 100,000+ 0 ★ 12.82MiB

icon

Dark Mode for ServiceNow Extension · Productivity 100,000+ 12 ★ 695KiB

icon

Talkdesk Click-to-Call Extension Extension · Social & Communication 100,000+ 22 ★ 292KiB

icon

NICE inContact Log Collector - beta Extension · Developer Tools 100,000+ 2 ★ 25.55KiB

icon

Lightning Extension Extension · Productivity 100,000+ 103 ★ 1.54MiB

icon

RingCentral Contact Center Voice Extension · Productivity 100,000+ 10 ★ 2.84MiB

icon

Outreach Everywhere Extension · Productivity 100,000+ 80 ★ 9.38MiB

icon

ServiceNow Dark Mode - NightWolf Extension · Productivity 100,000+ 11 ★ 85.45KiB

icon

Okta Browser Plugin Extension · Productivity 100,000+ 864 ★ 2.62MiB

icon

Glean Extension · Productivity 100,000+ 39 ★ 165KiB

icon

RingDNA by Revenue.io Extension · Productivity 100,000+ 24 ★ 351KiB

icon

Salesforce Dark Theme Extension · Productivity 100,000+ 30 ★ 224KiB

icon

Xactware ClickOnce Extension · Productivity 100,000+ 3 ★ 263KiB

icon

TextExpander: Keyboard Shortcuts & Templates Extension · Productivity 100,000+ 186 ★ 23.22MiB