ParcelLab Chrome plugin for Customer Service teams to retrieve and display trackings from parcelLab

Latest Version

Version
0.8.0 beta
Update
August 2, 2023
Size
1.1MiB
Developer
Category
Users
39
Rating
1 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
SidePanel
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parcelLab Extension

parcelLab is the premier global provider of post-purchase customer experience software.

Our Chrome extension helps brands increase customer service productivity by empowering agents to answer order delivery questions faster.

With our Chrome extension there’s no need to switch between your other applications and parcelLab! All relevant tracking information is available in real-time for every single order in one view, alongside the customer. Shipping disruptions are highlighted so customer service agents can quickly see what went wrong and when it happened, improving the customer experience while reducing call handle times and repeat call-backs.

This app is free to download but requires an existing parcelLab account with tracking data enabled prior to installation. Contact us at [email protected] or reach out to your Account Manager for more information and pricing.

Reduce WISMO & WISMR inquiries with proactive notifications and fewer resources

Say goodbye to manually searching for tracking updates. Our Chrome extension automatically displays the most up to date information, including:
·\tCustomer name, recipient address, and carrier
·\tOrder and tracking numbers with the latest delivery status
·\tMultiple shipments sorted with the most critical deliveries and disruptions first
·\tProduct details + see what’s in each box for multi-package shipments
·\tDetailed view of earlier shipping activity and estimated delivery date
·\tEasy access to additional carrier data like delivery location
·\tAll customer communication (email, SMS etc.)
·\tSearch by order or customer email to see full buying history
·\tResend email communications
·\tInitiate a return

Key benefits
·\tReducing workload: access all necessary tracking and delivery information in one view within our Chrome extension.
·\tResolve inquiries faster: no switching between platforms to try and find the right answers for customer questions.
·\tBetter customer experience: give accurate answers faster, have better conversations with your customers to build trust and loyalty.

For pricing and more information contact us at [email protected].
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "parcelLab", "version": "0.8.0", "version_name": "0.8.0 beta", "description": "parcelLab Chrome plugin for Customer Service teams to retrieve and display trackings from parcelLab", "author": "[email protected]", "icons": { "16": "/img/parcelLab_Glyph_RGB_Color.png", "48": "/img/parcelLab_Glyph_RGB_Color.png", "128": "/img/parcelLab_Glyph_RGB_Color.png" }, "action": { "default_icon": { "16": "/img/parcelLab_Glyph_RGB_Color.png", "24": "/img/parcelLab_Glyph_RGB_Color.png", "32": "/img/parcelLab_Glyph_RGB_Color.png" }, "default_title": "parcelLab Order Tracking", "default_popup": "popup.html" }, "side_panel": { "default_path": "sidepanel.html" }, "options_page": "options.html", "permissions": ["sidePanel"], "homepage_url": "https://parcellab.com/", "minimum_chrome_version": "114"}
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How to download and manually install parcelLab extension for Chrome

Looking for a way to install parcelLab extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install parcelLab extensions manually, this article outlines two simple methods to effortlessly install parcelLab extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download parcelLab extension and manually install through Drag &Drop

If you ever need to manually install a parcelLab extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the parcelLab Extension by clicking the "Download CRX" button on the website.

Look for the parcelLab extension you wish to install. Go to the website and download the parcelLab extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for parcelLab extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the parcelLab extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download parcelLab extension for Chrome and install in Developer Mode

This is another method to install parcelLab extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the parcelLab extension file

Select and download the parcelLab extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the parcelLab extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your parcelLab extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the parcelLab extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install parcelLab extension in 2 ways. We hope this guide proves helpful.

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