Juiced-up notes for Kayako ticketing system

Latest Version

Version
1.0.0
Update
July 8, 2015
Size
649KiB
Developer
Category
Users
5
Rating
1 ★
Manifest Version
2
Web Store Status
Languages Support
English (UK)
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Permissions
Storage
Tabs
ActiveTab
Background
WebNavigation
Http://*/*
Https://*/*
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Notes for Kayako Extension

Notes for Kayako is an extension to boost your productivity and workflow in the business environment.
If your workplace uses Kayako Ticketer (http://www.kayako.com) you can add this extension to boost the (rather basic) functionality of the stock software.

Key features:

- Escalate/De-escalate a note with a simple flag so that management can see when they are needed
- Categorise note by 'issue', 'task' or 'misc' - depending on what you feel the note is about
- Give the note a status, so that other staff know when the note is irrelevant (i.e. 'closed') and no longer requires being looked at
- Insert steps to completion, and check them off when done. This keeps all staff in the loop about what has been done so far, saving embarrassment when having to check with customers.
- Search for any text in the note body with a live search function, or filter by name, status, type, or all at once!
- Edit and Updates in Ajax, so no need to refresh the page
- Auto-expanding 'steps' when creating or editing a note, allowing rapid data entry that works with you, not against you.
- Auto-hides the cumbersome 'bubble' display above email replies, compacting everything in to the extension popup screen.
- A useful counter badge on the icon, showing you how many notes there are on the page. This goes green when all tickets are not escalated, and red when at least one is.

No known bugs. Please note that this extension uses JSON formatting to overwrite the note body. If you use it to edit any existing notes in your software, you will be overwriting the format of that note to use the new JSON formatting. I take no responsibility should this not be desired in your business environment, so please check with your management team that this extension has been approved prior to this.

Alternatively you can just 'not' use the editing features, and use it to display notes in a nice, clean interface. When you need to edit an existing note or add a new one, you can click the drop down above the search bar to show/hide the original ticket display.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "Notes for Kayako", "description": "Juiced-up notes for Kayako ticketing system", "version": "1.0.0", "content_security_policy": "script-src 'self' https://ssl.google-analytics.com; object-src 'self'", "icons": { "32": "assets/img/icon-32.png", "128": "assets/img/icon-128.png" }, "browser_action": { "default_icon": "assets/img/icon-19.png", "default_popup": "popup.html" }, "options_page": "options.html", "permissions": [ "storage", "tabs", "activeTab", "background", "webNavigation", "http://*/*", "https://*/*" ], "content_scripts": [ { "matches": [ "" ], "js": [ "assets/js/require.js", "assets/js/jquery-2.1.4.min.js", "assets/js/bootbox.min.js", "assets/js/moment.js", "assets/js/taffy.js", "assets/js/crawler.js" ], "css": [ "assets/css/style.css", "assets/css/font-awesome.min.css" ], "run_at": "document_start" } ], "web_accessible_resources": [ "assets/js/require.js", "assets/css/bootstrap.min.css", "assets/css/font-awesome.min.css", "assets/js/jquery-2.1.4.min.js", "assets/fonts/*" ], "background": { "scripts": [ "assets/js/moment.js", "assets/js/jquery-2.1.4.min.js", "assets/css/font-awesome.min.css", "assets/js/taffy.js", "assets/js/classes/Note.js", "assets/js/classes/NoteManager.js", "assets/js/background.js" ] }}
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How to download and manually install Notes for Kayako extension for Chrome

Looking for a way to install Notes for Kayako extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Notes for Kayako extensions manually, this article outlines two simple methods to effortlessly install Notes for Kayako extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Notes for Kayako extension and manually install through Drag &Drop

If you ever need to manually install a Notes for Kayako extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Notes for Kayako Extension by clicking the "Download CRX" button on the website.

Look for the Notes for Kayako extension you wish to install. Go to the website and download the Notes for Kayako extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Notes for Kayako extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Notes for Kayako extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Notes for Kayako extension for Chrome and install in Developer Mode

This is another method to install Notes for Kayako extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Notes for Kayako extension file

Select and download the Notes for Kayako extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Notes for Kayako extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Notes for Kayako extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Notes for Kayako extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Notes for Kayako extension in 2 ways. We hope this guide proves helpful.

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