Your Customer Support Solution. View and respond to SherpaDesk tickets from the browser with this extension.

Latest Version

Version
1.0.17
Update
November 7, 2024
Size
43.69KiB
Developer
sherpadesk.com
Category
Users
7,000+
Rating
4.125 ★
Manifest Version
3
Web Store Status
Languages Support
English
See more
Permissions
Storage
Alarms
See more

SherpaDesk | Helpdesk Customer Support Ext Extension

Sherpadesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: IT helpdesk ticketing, analytics, invoicing, project management, time tracking, billing, remote assistance, & much more.

View and respond to SherpaDesk tickets from the browser with this extension.

“Finally, a Help Desk Solution that focuses on what matters: Time.”

Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Why focus on time?

SherpaDesk is built for folks who focus on time. Most consultants (like us when we launched!) use hours-worked as a key variable in their business. Hours serve as the basis for invoicing, resource allocation, asset replacement, and of course...revenue.

What about HelpDesk?

Let’s be clear. We’ve built a robust help-desk solution and we know how important it is to centralize client issues and respond to customers in near-record time.

Hundreds of customers use SherpaDesk as their go-to help desk solution. Yet when we ask our customers what they love about SherpaDesk, it’s how time appears in every corner of our solution. Hours-worked, after all, guides questions around profit, resource allocation, and brings transparency to customer interactions.

Check out sherpadesk.com for more...

BENEFITS OF SHERPADESK.COM

➤ Track and manage multiple time and billing rates for each of your customers support requests and projects.

➤ Provide a fully customized portal for each of the customers you support. Each portal can be designed to match their respective websites creating a seamless experience as they interact with your organization.

➤ Deep integration into email. Use email to create tickets, update ticket information and close & confirm customer’s request without ever having to log in into the application.

➤ Use our remote assistance to take over your user's desktop and conduct a 2-way chat.

➤ Mobile – Using HTML5 the mobile application is available on iPhone, Android, and Blackberry
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "SherpaDesk | Helpdesk Customer Support Ext", "description": "Your Customer Support Solution. View and respond to SherpaDesk tickets from the browser with this extension.", "version": "1.0.17", "manifest_version": 3, "action": { "default_icon": "icon.png", "default_popup": "popup.html", "default_title": "SherpaDesk Helpdesk Customer Support | Extension" }, "icons": { "128": "icon-1.png", "16": "icon-16.png", "48": "icon-48.png" }, "permissions": [ "storage", "alarms" ], "host_permissions": [ "https://api.sherpadesk.com/*", "https://*.sherpadesk.com/*" ], "externally_connectable": { "matches": [ "*://*.sherpadesk.com/*" ] }, "background": { "service_worker": "/js/background.js", "type": "module" }, "web_accessible_resources": [{ "resources": ["icon-48.png"], "matches": [""] }]}
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How to download and manually install SherpaDesk | Helpdesk Customer Support Ext extension for Chrome

Looking for a way to install SherpaDesk | Helpdesk Customer Support Ext extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install SherpaDesk | Helpdesk Customer Support Ext extensions manually, this article outlines two simple methods to effortlessly install SherpaDesk | Helpdesk Customer Support Ext extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download SherpaDesk | Helpdesk Customer Support Ext extension and manually install through Drag &Drop

If you ever need to manually install a SherpaDesk | Helpdesk Customer Support Ext extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the SherpaDesk | Helpdesk Customer Support Ext Extension by clicking the "Download CRX" button on the website.

Look for the SherpaDesk | Helpdesk Customer Support Ext extension you wish to install. Go to the website and download the SherpaDesk | Helpdesk Customer Support Ext extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for SherpaDesk | Helpdesk Customer Support Ext extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the SherpaDesk | Helpdesk Customer Support Ext extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download SherpaDesk | Helpdesk Customer Support Ext extension for Chrome and install in Developer Mode

This is another method to install SherpaDesk | Helpdesk Customer Support Ext extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the SherpaDesk | Helpdesk Customer Support Ext extension file

Select and download the SherpaDesk | Helpdesk Customer Support Ext extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the SherpaDesk | Helpdesk Customer Support Ext extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your SherpaDesk | Helpdesk Customer Support Ext extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the SherpaDesk | Helpdesk Customer Support Ext extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install SherpaDesk | Helpdesk Customer Support Ext extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Roger Everton (ID: 0000009a9ab14e14) Voted 5 ★ - Updated 01/30/2018 Great add-on - I use chrome all the time and this links all my tickets and accounts seamlessly. Great work on the Desk too!

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Greg Drozd (ID: 000000ccb8d9feb3) Voted 1 ★ - Updated 04/04/2017 I couldn't log in with my credentials ...yes. I know what my pass is.

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ธวัฒน์ชัย พิพัฒน์โชติ (ID: 0000006fe01d88d5) Voted 2 ★ - Updated 11/04/2013 Signup ตรงไหน????

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Vladimir Gooz (ID: 000000cbd044c61f) Voted 5 ★ - Updated 03/30/2013 Excellent software for customer support

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Evgeniy Tolmachev (ID: 000000b893fe5bb1) Voted 5 ★ - Updated 02/15/2013 Wow! it's working