Channels automatically highlights phone numbers on websites and allows you to call them with just a click!
Channels Click to Call Extension
From handling calls with maximum flexibility to providing excellent customer service, Channels makes it easy to turn phone calls into your main advantage.
ANSWER ON-THE-SPOT CUSTOMER CALLS
Our Click-to-Call widget comes with a powerful link under which you’ll find all crucial customer details that will help you lead the call even when you’re unprepared.
Where do we take these details from?
eCOMMERCE INTEGRATIONS
Channels integrates with your favorite eCommerce platforms such as Shopify and Magento and pulls customer data from them to show you it right when your customers are calling.
With details such as their Full name, company, role, phone number, and latest orders, you won’t have to ask endless questions to identify your customer and their issue and you’ll be able to get straight to the point of the conversation.
No more interview-like customer support phone calls, right?
MAKE ONE-CLICK CALLS FROM ANY WEBPAGE YOU WANT
Channels gives you an option to turn on auto-highlighting for phone numbers. This allows you to make phone calls simply by clicking on the phone numbers you see on any webpage you are.
It can save you tons of time and come in handy especially when you’re using tools like Pipedrive (that Channels integrates with!) where you store your clients’ details along with their phone numbers.
This way, you don’t have to switch between various software and you can make calls in the most flexible way.
MAKE YOU LIVECHAT MORE VERSATILE
Channels integrates with LiveChat to make it an even better solution. Namely, we all know that chat has its limitations and not every issue can be resolved through text.
Thus, whenever you get stuck during a conversation and want to move the talk over the phone or get back to your customer by calling, you can simply send them a Callback request and collect their phone number, directly in Channels.
This will help you keep everything organized and will make it easier for you to call them back.
WORK ON CUSTOMER HAPPINESS WITH IVR
Channels comes with an IVR. IVR is a piece of software that lets your customers make calls accordingly to their issue by choosing a tone on a keypad.
Therefore, using an IVR, you can connect your customers directly to the right customer service rep and limit the number of times when you have to redirect your customers or, even worse, put them on hold.
Keep them happy by making it easy to resolve their issues and don’t make them spend too much time on pointless waiting.
HANDLE PHONE CALLS WHEREVER YOU ARE
Besides Channels Click-to-Call widget that is available in the Chrome Web Store, you can also get Channels Mobile app (on Android and iOS) that lets you take business phone calls no matter where you.
This way, your office won’t be the only place where you’re ready to assist your customers and no case will turn out to be unreachable.
GO GLOBAL, CALL GLOBAL
Channels makes it easy for you to connect with your worldwide customers. That’s because we offer international phone numbers from more than 60 countries. Using them, you can appeal to customers from all over the world and make it easy for them to contact your company. If you combine it with the Toll-free numbers that we offer, you’ll make it a no-brainer for your customers to call your support center in case of an issue.
On top of that, Channels remembers that - especially - a customer support center should save your business some money and not make it spend more. Thus, you’ll find only affordable call rates, so in case you want to make outbound calls, it won’t ever hurt your budget.
LOOSE NO IMPORTANT DETAIL
In Channels, you’ll find an option to record every call you make. This way, you can rewind any important conversation you had and recall important information. Plus, we store your call recordings even up to 365 days, so you don’t have to worry whether you’ll “have them for long enough”.
MONITOR CALLS LIVE
Sometimes you want to have access to an ongoing call without being a part of it. It comes in handy when you have to onboard new representatives or coach them. In such a case, you can make use of live-listing which allows you to monitor every call live without actually being present during the call.
START NOW WITH A 7-DAY FREE TRIAL
Channels comes in two, simple pricing plans which you can check at channels.app/pricing.
Yet, to make it easier for you to start, you can signup for a 7-day trial and use Channels for free with no limitation for 7 days.
We don’t require a credit card upfront so there’s really no reason why you shouldn’t try it out yourself!
Source Manifest.json
How to download and manually install Channels Click to Call extension for Chrome
Looking for a way to install Channels Click to Call extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install Channels Click to Call extensions manually, this article outlines two simple methods to effortlessly install Channels Click to Call extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download Channels Click to Call extension and manually install through Drag &Drop
If you ever need to manually install a Channels Click to Call extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the Channels Click to Call Extension by clicking the "Download CRX" button on the website.
Look for the Channels Click to Call extension you wish to install. Go to the website and download the Channels Click to Call extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Channels Click to Call extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the Channels Click to Call extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download Channels Click to Call extension for Chrome and install in Developer Mode
This is another method to install Channels Click to Call extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the Channels Click to Call extension file
Select and download the Channels Click to Call extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the Channels Click to Call extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Channels Click to Call extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the Channels Click to Call extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install Channels Click to Call extension in 2 ways. We hope this guide proves helpful.
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User reviews
Liron Feldman (ID: 000000b6ddf65c07) Voted 5 ★ - Updated 10/22/2022