Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.

Latest Version

Version
2.4.0.0
Update
November 16, 2020
Size
10.12KiB
Developer
Category
Users
788
Rating
4.02326 ★
Manifest Version
2
Web Store Status
Languages Support
English
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Permissions
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Zendesk Submit Expander Extension

Update 2.4: Internationalisation - All languages should now be supported.

One of my friends raised a feature request with Zendesk to get this as a first class feature: https://support.zendesk.com/hc/en-us/community/posts/360049132674-Feature-request-individual-submit-buttons-instead-of-drop-down Get on over there and support it so you won't have to live without the expander for a bit next time their UI changes and it breaks.

Do you hate having to make that one extra click to close a ticket? Are you worried your mouse clicks will wear out?
No More! Now the 'submit as' menu is turned into a button group, making all options available all the time with a single click!

Easy As!
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Zendesk Submit Expander", "short_name": "ZSE", "version": "2.4.0.0", "manifest_version": 2, "description": "Takes the ticket submit buttons from the drop-up box in the Zendesk agent view and puts them into a button group instead.", "author": "Dominic Shelton", "icons": { "128": "icon128.png", "48": "icon48.png", "16": "icon16.png" }, "browser_action": { "default_icon": { "128": "icon128.png", "48": "icon48.png", "16": "icon16.png" } }, "content_scripts": [ { "matches": ["*://*.zendesk.com/agent/tickets/*"], "run_at": "document_start", "css": ["zendesk-submit-expander.css"], "js": ["zendesk-submit-expander.js"] } ]}
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How to download and manually install Zendesk Submit Expander extension for Chrome

Looking for a way to install Zendesk Submit Expander extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Zendesk Submit Expander extensions manually, this article outlines two simple methods to effortlessly install Zendesk Submit Expander extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Zendesk Submit Expander extension and manually install through Drag &Drop

If you ever need to manually install a Zendesk Submit Expander extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Zendesk Submit Expander Extension by clicking the "Download CRX" button on the website.

Look for the Zendesk Submit Expander extension you wish to install. Go to the website and download the Zendesk Submit Expander extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Zendesk Submit Expander extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Zendesk Submit Expander extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Zendesk Submit Expander extension for Chrome and install in Developer Mode

This is another method to install Zendesk Submit Expander extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Zendesk Submit Expander extension file

Select and download the Zendesk Submit Expander extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Zendesk Submit Expander extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Zendesk Submit Expander extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Zendesk Submit Expander extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Zendesk Submit Expander extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Andre Plutarco (ID: 000000bf6f46dc15) Voted 3 ★ - Updated 05/18/2023 It was ok, worked for 3 months and now, it doesn't work anymore. It`s a pity, because it really helped.

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Florian v. Rooij (ID: 000000330d751bb2) Voted 2 ★ - Updated 08/02/2022 No longer works with the new ZD layout It only works when creating a new ticket, not when replying to existing ones.

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Blu-eye Geek (ID: 000000440affd0d1) Voted 4 ★ - Updated 02/24/2022 I've given it 4-stars for now only because while it is a great little app, it's not working properly. When you open a ticket, the buttons don't show up, only the option of close or stay on ticket is there. Once you either refresh the screen or close the tab and re-open the ticket will those submit option reappear. Once this is fixed, I will give it the last star that it deserves. Thanks For reference: Zendesk Support Version: 13688

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Matthew Dohm (ID: 0000004ecebb8ea0) Voted 1 ★ - Updated 01/08/2022 doesn't work anymore

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Tyler Williams (ID: 000000b5d34934ee) Voted 5 ★ - Updated 08/04/2021 Its not working right now but I'm still rating it 5 stars. Hopefully the dev can get it back up and running because its fantastic. (Dev if you need assistance let me know and I'll see what I can do to help, if you can email me that would work best.)