This Chrome Extension is built for Think Help Desk Clients, if you do not have Think Help Desk, please contact sales@thinkhelpdesk.
Think Help Desk Extension
In our Chrome Extension we provide end users the ability to record screen, grab a snapshot, or go directly to submit a ticket. 100% Free and Lightweight!
Affordable
We built our cloud based solution to be affordable. We don't charge per tech or per user. Our pricing is 50%-75% cheaper than our competitors. We have been doing this for over 10 years and our parent company has been in the business for over 25 years. In that time we figured out how to do things more efficiently. You can get up and running for as little as $79/month.
Customizable
Customization is key to making our software stand out. We spent extra time making sure you are never stuck with a one size fits all solution. Our software allows you to define which fields, colors, features and reports you want to use. You even get to decide how they act when you use them. Best of all, our team helps you make things perfect. You never have to guess your way through setting up your help desk.
Work Flow
Automatically routes requests to the responsible parties. Requests automatically go to the correct person(s) to handle the issue(s). So when a user has a leak in their office, Maintenance knows about it. If the user needs printer paper purchasing gets the request. And when a user can't login the request goes to the tech department. Only manage your issues not everyone else's.
Secure
Security is on everyones mind including ours. We include captcha, SSL, database encryption, unique passwords, universal passwords, password storage for devices and your data is separate from all other THD customers.
Cloud Based
Our system is 100% Cloud based. This means you have nothing to install, nothing to manage and nothing to backup. Everything runs in your browser. We don't require agents or applets. Think how much easier things are when you don't have to maintain them.
Free Support
We use our ThinkHelpDesk software to handle requests from our clients. You can open a request and our team will solve the issue ASAP. Free setup help is also part of the support we offer.
Daily Backup
Your data is backed up every hour, every day, because protecting your information is important. We also allow you to download your data whenever you want.
LDAP Integration
LDAP integration is available. We can help you tie your Help Desk into your Directory. Our engineering team will work with you to make sure your integration goes smoothly and is completely secure.
Asset Tracking
Asset tracking is a built in feature. This enables you to tie assets to both users and tickets. When a user request comes in you always have all the information you need when you need it.
Check List
You can setup check lists for your users. After they open a request. A pop-up check list will make sure they have some basic information to try to solve their own issue.
Star Rating
A simple system that allows feedback from your users. The Star Rating system allows users to answer questions you want to know. It will show up as an option in their email notice when the ticket is closed. The users can rate and comment on the service they received and this information can be shared with a manager, a team or be anonymous.
Quick Quote
Get a quick quote from a vendor to complete your task. The system will send out a request to approved vendors and tie the responses to the request. This way you can see all the info in the ticket and not have to search through lots of mailboxes.
Source Manifest.json
How to download and manually install Think Help Desk extension for Chrome
Looking for a way to install Think Help Desk extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install Think Help Desk extensions manually, this article outlines two simple methods to effortlessly install Think Help Desk extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download Think Help Desk extension and manually install through Drag &Drop
If you ever need to manually install a Think Help Desk extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the Think Help Desk Extension by clicking the "Download CRX" button on the website.
Look for the Think Help Desk extension you wish to install. Go to the website and download the Think Help Desk extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Think Help Desk extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the Think Help Desk extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download Think Help Desk extension for Chrome and install in Developer Mode
This is another method to install Think Help Desk extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the Think Help Desk extension file
Select and download the Think Help Desk extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the Think Help Desk extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Think Help Desk extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the Think Help Desk extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install Think Help Desk extension in 2 ways. We hope this guide proves helpful.
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