Have Better Customer Conversations

Latest Version

Version
2020.3.20
Update
March 7, 2020
Size
18.46MiB
Developer
dashboard.tenfold.com
Category
Users
20,000+
Rating
4.22727 ★
Manifest Version
2
Web Store Status
Languages Support
Deutsch
English
Français
Nederlands
Dansk
Español
Italiano
Polski
Svenska
See more
Permissions
Tabs
Cookies
Gcm
Storage
System.cpu
System.memory
ContextMenus
Notifications
WebRequest
WebRequestBlocking
Http://*/*
Https://*/*
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Tenfold Extension

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:

- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

- Create and update cases or opportunities the contact center has associated with the caller.

- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

- Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "Tenfold", "short_name": "__MSG_extShortName__", "version": "2020.3.20", "description": "__MSG_extDescription__", "default_locale": "en", "background": { "scripts": [ "RavenSetup.js", "Utils.js", "StorageService.js", "BackgroundLoader.js", "LicenseLoader.js" ] }, "browser_action": { "default_icon": { "19": "v3/icon19.png", "38": "v3/icon38.png", "48": "v3/icon48.png" }, "default_popup": "v3/history/template/history.html", "default_title": "Tenfold Call Logging and Analytics" }, "content_scripts": [ { "matches": [ "http://*/*", "https://*/*" ], "js": [ "Utils.js", "StorageService.js", "PopupLoader.js" ], "css": [ "bundle.css", "vedge/jquery.datetimepicker.css", "vedge/select2.css", "vedge/iframeOuter.css" ], "run_at": "document_end" }, { "all_frames": true, "js": [ "vedge/ctd/ctd-crm.min.js" ], "matches": [ "http://*/*", "https://*/*" ], "run_at": "document_end" }, { "js": [ "Utils.js", "v3/plugins/calendar-meeting/calendarMeetingIntegration.js" ], "css": [ "v3/plugins/calendar-meeting/calendarMeetingIntegration.css" ], "matches": [ "http://calendar.google.com/*", "https://calendar.google.com/*" ], "run_at": "document_end" }, { "matches": [ "*://mail.google.com/*" ], "js": [ "inboxsdk.js", "vedge/history/js/jquery/jquery.js", "vedge/select2.min.js", "vedge/jquery.datetimepicker.full.min.js", "vedge/tenfoldNextFollowUp.js" ], "run_at": "document_end" }, { "matches": [ "http://*/*", "https://*/*" ], "js": [ "messageDispatcher.js" ], "run_at": "document_start" } ], "web_accessible_resources": [ "v3/*", "vedge/*", "vprevious/*" ], "permissions": [ "tabs", "cookies", "gcm", "storage", "system.cpu", "system.memory", "contextMenus", "notifications", "webRequest", "webRequestBlocking", "http://*/*", "https://*/*" ], "icons": { "16": "v3/icon16.png", "48": "v3/icon48.png", "96": "v3/icon96.png", "128": "v3/icon128.png" }, "content_security_policy": "script-src 'self' 'unsafe-eval' https://localhost:3033 http://localhost:3033 https://*.firebaseio.com https://*.fullstory.com ; object-src 'self'; frame-src 'self' https://localhost:3033 http://localhost:3033 https://*.firebaseio.com https://*.cloudfront.net https://*.fullstory.com;", "externally_connectable": { "matches": [ "https://*.tenfold.com/*", "https://*.micloudoffice.com/*", "https://*.mitel.com/*" ] }, "options_ui": { "page": "options/index.html", "open_in_tab": true }}
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How to download and manually install Tenfold extension for Chrome

Looking for a way to install Tenfold extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Tenfold extensions manually, this article outlines two simple methods to effortlessly install Tenfold extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Tenfold extension and manually install through Drag &Drop

If you ever need to manually install a Tenfold extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Tenfold Extension by clicking the "Download CRX" button on the website.

Look for the Tenfold extension you wish to install. Go to the website and download the Tenfold extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Tenfold extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Tenfold extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Tenfold extension for Chrome and install in Developer Mode

This is another method to install Tenfold extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Tenfold extension file

Select and download the Tenfold extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Tenfold extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Tenfold extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Tenfold extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Tenfold extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Renee Richveis (ID: 00000034ed7a7272) Voted 1 ★ - Updated 05/14/2018 We have nothing but problems with the system at our company... There is always a bug to try and work through to fix. Would allocate more time to discuss with the company, but the issue has been prominent for the last few years of using it. We talk to many people and nothing is ever truly fixed. That said, I just keep uninstalling and installing to deal with the issues.

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Joel Simmons (ID: 000000077655191a) Voted 1 ★ - Updated 05/10/2018 It's buggy and it sometimes won't integrate properly with my soft phone.

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Irina Svetlowa (ID: 0000002e11afe78e) Voted 5 ★ - Updated 03/17/2017 Hi, I am interested in acquiring your extension "Tenfold". Please contact me at: [email protected]

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Kendrick Gardner (ID: 00000023b923ae7f) Voted 5 ★ - Updated 01/12/2017 With Tenfold, we were able get our Salesforce & Broadsoft platforms linked up with ease, and the attendant growth in overall call volume and closed-won opps speaks for itself. The sales automation benefits have been solid, but it’s the actionable clarity provided by their call data and prospect interaction analytics that's proven to be the real value prop. Particular kudos to their responsive dev team, who have worked hard over the last few months to accommodate our custom requests. If you’re operating in the outbound sales arena, I'd highly recommend you explore Tenfold’s wealth of CTI solutions for your own team. Thanks guys!

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David Zimmerman (ID: 000000bffcc44dc3) Voted 5 ★ - Updated 12/09/2016 TenFold has been a huge improvement over any previous setup I’ve worked with and makes life so much easier. TenFold helps to increase productivity and save time. User adoption is simple and it integrates perfectly into my business phone system and our CRM (I’ve used it both for Salesforce and Unsightly). The interface is simplistic but useful and utilizes space in a great way. Our team loves using the product, plain and simple. We tried Inside Sales in the past and it was a tough experience and expensive. Customer service is the best part. It’s hard these days to get great service and support without paying an arm and a leg for it. Like any software, we’ve had tiny issues here and there…but the TenFold support team has always been here to help. I’ve used the product for quite a while now and it keeps getting better and better. This great product absolutely pays for itself “tenfold” (guess they came up with a perfect name for the company).