Have Better Customer Conversations

Latest Version

Version
2020.3.20
Update
March 7, 2020
Size
18.46MiB
Developer
dashboard.tenfold.com
Category
Users
20,000+
Rating
4.22727 ★
Manifest Version
2
Web Store Status
Languages Support
Deutsch
English
Français
Nederlands
Dansk
Español
Italiano
Polski
Svenska
See more
Permissions
Tabs
Cookies
Gcm
Storage
System.cpu
System.memory
ContextMenus
Notifications
WebRequest
WebRequestBlocking
Http://*/*
Https://*/*
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Tenfold Extension

Tenfold integrates enterprise CRMs and phone systems enabling contact center agents to better serve their customers via a robust agent UI. The Tenfold Chrome Extension is the agent facing portion of the Tenfold solution. The Tenfold Chrome Extension interacts with Tenfold Cloud and Google Firebase to provide functionality to it's end users including:

- Identify callers via the Tenfold UI by leveraging the contact center CRM as the system of record. Tenfold searches the CRM automatically using the phone number of the caller and presents the results to the agent.

- Capture notes about the interaction and save them to the CRM using the notepad in the Tenfold UI. This call data is available in Tenfold's dashboard and the CRM so that agents and supervisors can view analytics.

- Create and update cases or opportunities the contact center has associated with the caller.

- Click to dial phone numbers within the CRM and on any website in the Chrome browser using the build in phone number parser in the Tenfold UI. Additionally, the Tenfold Local Presence feature enables agents to initiate outbound dials to their existing customers using localized pre-registered numbers across different area codes.

- Leave pre-recorded voicemails when calling existing customers. This enables contact centers to offer a higher quality and consistent experience while saving the agent time on each call.

- Launch online meetings with a single click from the Tenfold UI.

Tenfold is designed to integrate seamlessly with most enterprise CRMs and phone systems via out of the box API’s.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "Tenfold", "short_name": "__MSG_extShortName__", "version": "2020.3.20", "description": "__MSG_extDescription__", "default_locale": "en", "background": { "scripts": [ "RavenSetup.js", "Utils.js", "StorageService.js", "BackgroundLoader.js", "LicenseLoader.js" ] }, "browser_action": { "default_icon": { "19": "v3/icon19.png", "38": "v3/icon38.png", "48": "v3/icon48.png" }, "default_popup": "v3/history/template/history.html", "default_title": "Tenfold Call Logging and Analytics" }, "content_scripts": [ { "matches": [ "http://*/*", "https://*/*" ], "js": [ "Utils.js", "StorageService.js", "PopupLoader.js" ], "css": [ "bundle.css", "vedge/jquery.datetimepicker.css", "vedge/select2.css", "vedge/iframeOuter.css" ], "run_at": "document_end" }, { "all_frames": true, "js": [ "vedge/ctd/ctd-crm.min.js" ], "matches": [ "http://*/*", "https://*/*" ], "run_at": "document_end" }, { "js": [ "Utils.js", "v3/plugins/calendar-meeting/calendarMeetingIntegration.js" ], "css": [ "v3/plugins/calendar-meeting/calendarMeetingIntegration.css" ], "matches": [ "http://calendar.google.com/*", "https://calendar.google.com/*" ], "run_at": "document_end" }, { "matches": [ "*://mail.google.com/*" ], "js": [ "inboxsdk.js", "vedge/history/js/jquery/jquery.js", "vedge/select2.min.js", "vedge/jquery.datetimepicker.full.min.js", "vedge/tenfoldNextFollowUp.js" ], "run_at": "document_end" }, { "matches": [ "http://*/*", "https://*/*" ], "js": [ "messageDispatcher.js" ], "run_at": "document_start" } ], "web_accessible_resources": [ "v3/*", "vedge/*", "vprevious/*" ], "permissions": [ "tabs", "cookies", "gcm", "storage", "system.cpu", "system.memory", "contextMenus", "notifications", "webRequest", "webRequestBlocking", "http://*/*", "https://*/*" ], "icons": { "16": "v3/icon16.png", "48": "v3/icon48.png", "96": "v3/icon96.png", "128": "v3/icon128.png" }, "content_security_policy": "script-src 'self' 'unsafe-eval' https://localhost:3033 http://localhost:3033 https://*.firebaseio.com https://*.fullstory.com ; object-src 'self'; frame-src 'self' https://localhost:3033 http://localhost:3033 https://*.firebaseio.com https://*.cloudfront.net https://*.fullstory.com;", "externally_connectable": { "matches": [ "https://*.tenfold.com/*", "https://*.micloudoffice.com/*", "https://*.mitel.com/*" ] }, "options_ui": { "page": "options/index.html", "open_in_tab": true }}
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User reviews

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Renee Richveis (ID: 00000034ed7a7272) Voted 1 ★ - Updated 05/14/2018 We have nothing but problems with the system at our company... There is always a bug to try and work through to fix. Would allocate more time to discuss with the company, but the issue has been prominent for the last few years of using it. We talk to many people and nothing is ever truly fixed. That said, I just keep uninstalling and installing to deal with the issues.

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Joel Simmons (ID: 000000077655191a) Voted 1 ★ - Updated 05/10/2018 It's buggy and it sometimes won't integrate properly with my soft phone.

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Irina Svetlowa (ID: 0000002e11afe78e) Voted 5 ★ - Updated 03/17/2017 Hi, I am interested in acquiring your extension "Tenfold". Please contact me at: [email protected]

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Kendrick Gardner (ID: 00000023b923ae7f) Voted 5 ★ - Updated 01/12/2017 With Tenfold, we were able get our Salesforce & Broadsoft platforms linked up with ease, and the attendant growth in overall call volume and closed-won opps speaks for itself. The sales automation benefits have been solid, but it’s the actionable clarity provided by their call data and prospect interaction analytics that's proven to be the real value prop. Particular kudos to their responsive dev team, who have worked hard over the last few months to accommodate our custom requests. If you’re operating in the outbound sales arena, I'd highly recommend you explore Tenfold’s wealth of CTI solutions for your own team. Thanks guys!

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David Zimmerman (ID: 000000bffcc44dc3) Voted 5 ★ - Updated 12/09/2016 TenFold has been a huge improvement over any previous setup I’ve worked with and makes life so much easier. TenFold helps to increase productivity and save time. User adoption is simple and it integrates perfectly into my business phone system and our CRM (I’ve used it both for Salesforce and Unsightly). The interface is simplistic but useful and utilizes space in a great way. Our team loves using the product, plain and simple. We tried Inside Sales in the past and it was a tough experience and expensive. Customer service is the best part. It’s hard these days to get great service and support without paying an arm and a leg for it. Like any software, we’ve had tiny issues here and there…but the TenFold support team has always been here to help. I’ve used the product for quite a while now and it keeps getting better and better. This great product absolutely pays for itself “tenfold” (guess they came up with a perfect name for the company).