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CXone Agent Browser Extension
Latest Version
Version
1.0.31
Update
November 11, 2024
Size
760KiB
Developer
Category
Users
6,000+ 
Rating
4.33333 ★
Manifest Version
3
Web Store Status
Extension ID
Languages Support
Permissions
Storage
ActiveTab
ContextMenus
Offscreen
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ActiveTab
ContextMenus
Offscreen
CXone Agent Extension Extension
NICE CXone Integrated Agent browser extension allows for seamless integration with any CRM to consolidate customer context with NICE CXone contact center functionality. Users have access to a unified inbox for all interactions, including voice and digital, creating a consistent experience regardless of the channel or product. Additionally, agents have visibility into the complete customer journey via a single customer card that aggregates both contact history and customer data, creating more efficient, empowered agents.
Key Features Include:
-\tA single inbox for all interaction handling, independent of the channel
-\tThe ability to manage multiple interactions at a single time
-\tView contact details, history, associated channels, and all current activities for the contact on a single contact card
-\tAbility to see previous interactions that have been handled by the agent
-\tSearch for agents, skills, teams, and address books to initiate outbound interactions
-\tReview agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill
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Key Features Include:
-\tA single inbox for all interaction handling, independent of the channel
-\tThe ability to manage multiple interactions at a single time
-\tView contact details, history, associated channels, and all current activities for the contact on a single contact card
-\tAbility to see previous interactions that have been handled by the agent
-\tSearch for agents, skills, teams, and address books to initiate outbound interactions
-\tReview agent status, skills assigned to the agent, number of calls in queue, how long calls have been waiting, and the number of agents assigned to a skill
Source Manifest.json
{"update_url": "https://clients2.google.com/service/update2/crx", "name": "CXone Agent Extension", "short_name": "cxai", "description": "CXone Agent Browser Extension", "version": "1.0.31", "manifest_version": 3, "icons": { "16": "assets/images/dockLogo.png", "48": "assets/images/dockLogo.png", "128": "assets/images/dockLogo.png" }, "action": { "default_popup": "popup.html", "default_title": "CXone Extension", "default_icon": "assets/images/dockLogo.png" }, "optional_permissions": [ "system.cpu", "system.memory" ], "permissions": ["storage", "activeTab", "contextMenus", "offscreen"], "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [""], "exclude_globs": [ "*.niceincontact.com/*", "*.nicecxone.com/*", "*.nicecxone-*.com/*", "*localhost:*/*" ], "run_at": "document_end", "js": ["contentScript.js"] } ], "externally_connectable": { "matches": [ "http://localhost:4200/*", "https://cxagent.nicecxone-dev.com/*", "https://cxagent.nicecxone-test.com/*", "https://cxagent.nicecxone-staging.com/*", "https://cxagent.nicecxone.com/*", "https://cxagent.nicecxone-gov.com/*" ] }, "web_accessible_resources": [ { "resources": ["assets/images/*.png", "assets/images/*.svg"], "matches": [""] }, { "resources": [ "options.html" ], "matches": [ "http://localhost:4200/*", "https://cxagent.nicecxone-dev.com/*", "https://cxagent.nicecxone-test.com/*", "https://cxagent.nicecxone-staging.com/*", "https://cxagent.nicecxone.com/*", "https://cxagent.nicecxone-gov.com/*" ] } ], "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAq8j1Nmz56KsgU4yn0UzQDHJ1pvIT6MerJYOnWX3y6yNeT9WLlqLFJZM1Hgz4GeTCZZvTVpFb+v1yvUfoHO3mfr9MMAwid4vXAklLFMkb+sjEc8gY9GkRH6ze+B7sg7g3N5+5m6AMwSBgewEAHW2smY2VMbFfyLVZlkf9rh1YBlLOYZMfpPmybIaSMfuW72Q11UXnP1LcfoiZW+qhW0x85mJp89tV8HaGnM6CYrBiNK2YD3aGSUAfLN9oFdOSqpEw5eFw4O9JmLlbFfixSXm9sBsS7JfkB7HPRnQBzjhk+VGkamSFzqnEu1zv10C2JnrnwHra+YZbmDAIaNBvGSXLnwIDAQAB"}
Read more
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User reviews
Michael Roberts (ID: 000000df67fa3f1e) Voted 5 ★ - Updated 06/30/2023
Mahesh Chandiramani (ID: 000000e0ced6d518) Voted 5 ★ - Updated 01/24/2023
Hugh Smith (ID: 00000023c07d067c) Voted 5 ★ - Updated 11/29/2022
