Automatically refreshes the ZenDesk Ticket Counts for the different views

Latest Version

Version
0.1.4
Update
July 21, 2023
Size
39.64KiB
Developer
Category
Users
8,000+
Rating
4.33333 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
Scripting
Storage
Tabs
WebNavigation
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ZenDesk Refresher Extension

Upon installation, this extension will check if the site visited is a ZenDesk support domain. Once it detects you have, it will inject a script to refresh the ticket count automatically so that you know when a customer has responded or created a new ticket.

You can change the amount of time between refreshes by clicking the extension icon.

This extension is open source and no data is collected.
Select \"Website\" to the right to view the code.

Update 0.1.4 changes:
- Fixed issue with interference with CC
- Removed history permission and replaced with webNavigation permission
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "ZenDesk Refresher", "description": "Automatically refreshes the ZenDesk Ticket Counts for the different views", "version": "0.1.4", "manifest_version": 3, "background": { "service_worker": "background.js" }, "action": { "default_icon": "icon.png", "default_popup": "popup.html" }, "icons":{ "128":"icon.png" }, "permissions":[ "scripting", "storage", "tabs", "webNavigation" ], "host_permissions":[ "https://*.zendesk.com/agent/*" ]}
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How to download and manually install ZenDesk Refresher extension for Chrome

Looking for a way to install ZenDesk Refresher extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install ZenDesk Refresher extensions manually, this article outlines two simple methods to effortlessly install ZenDesk Refresher extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download ZenDesk Refresher extension and manually install through Drag &Drop

If you ever need to manually install a ZenDesk Refresher extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the ZenDesk Refresher Extension by clicking the "Download CRX" button on the website.

Look for the ZenDesk Refresher extension you wish to install. Go to the website and download the ZenDesk Refresher extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for ZenDesk Refresher extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the ZenDesk Refresher extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download ZenDesk Refresher extension for Chrome and install in Developer Mode

This is another method to install ZenDesk Refresher extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the ZenDesk Refresher extension file

Select and download the ZenDesk Refresher extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the ZenDesk Refresher extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your ZenDesk Refresher extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the ZenDesk Refresher extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install ZenDesk Refresher extension in 2 ways. We hope this guide proves helpful.

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User reviews

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The MacDaddy (ID: 00000054289c38bf) Voted 3 ★ - Updated 07/31/2023 This extension was great when i forst installed it (used in Chrome), but im not sure if the extension is broken or if chrome updates have broken it. But now it doesnt work properly. sometimes it refreshes and sometimes it doesn and i still have to manually refresh. whcih of course after using it fopr almsot a year with no issues means i forget on occasion and new tickets will just sit there.... very frustrating... fix this shite. seeing as Zendddesk CLEARLY is nnever going to create this function within Zendesk ticketing system

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Dries Roggeman (ID: 00000082da867417) Voted 3 ★ - Updated 07/19/2023 Works but only seems to run when the window is active (running it in Edge)

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Dayne Taitt (ID: 000000c3079488aa) Voted 4 ★ - Updated 04/20/2023 Loved it and used it until it stopped working about a week or two ago.

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Simon Harris (ID: 00000010480233ed) Voted 4 ★ - Updated 03/14/2023 I liked it, BUT I encountered an issue when replying on a ticket and adding a CC. The CC box where I type the end-users email address kept disappearing. As soon as I disabled this extension, it behaved correctly.

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Micheal Young (ID: 00000040ebb7ede5) Voted 5 ★ - Updated 03/09/2023 It works beautifully.