CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize…

Latest Version

Version
1.4.3
Update
December 4, 2024
Size
478KiB
Developer
cosupport.ai
Category
Users
84
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Storage
Background
Tabs
Identity
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CoSupport AI Extension

CoSupport Agents is a groundbreaking AI assistant, seamlessly integrating with Zendesk through a Google Extension to revolutionize your customer support experience. With patented AI technology, your agents can reply 5x times faster, significantly enhancing efficiency and customer satisfaction.

It gives support agents instant access to the best ticket responses and comprehensive business knowledge, including your knowledge base, product details, and previous interactions.

How to Use the Extension

- Quick Start: Simply add the extension to your Google browser and connect it to your Zendesk account. Connect the extension to your Zendesk account.
- Effortless Integration: Once integrated, the CoSupport Agent begins to work within your Zendesk interface.
- Using AI Suggestions: Receive AI-crafted draft responses and insights directly within Zendesk ticket responses, allowing for faster and more accurate customer support.

CoSupport Agent Allows You To:

- Reduce Support Costs: Efficiently manage your resources with AI-powered support.
- Improve Customer Satisfaction: Deliver faster, more accurate responses, enhancing customer experience.
- Boost Ticket Resolution Speed: Resolve issues more quickly with AI-generated response drafts.

More than Automation

CoSupport Agent goes beyond routine automation. The AI assistant is built on a neural network with machine learning technologies under the hood. Due to reinforcement learning, CoSupport Agent increases the response's accuracy and polishes its communication style along the way. This means our AI doesn’t just automate; it learns, adapts, and evolves to offer smarter, contextually relevant support.

Why It's Unique

- Patented AI Technology: Our solution, acknowledged by the United States Patent and Trademark Office, processes a wide range of queries with high speed, accuracy, and security, all at a lower cost than other popular Large Language Models.
- Data-Driven Customization: Tailored specifically for your business, learning from your customer data and CRM documentation.
- Enhanced Data Privacy and Security: Dedicated server for data storage and anonymized data for AI learning ensure the highest standards of data security.

About CoSupport AI

At CoSupport, we're committed to transforming customer support with AI. Our solutions are designed to augment human agents, not replace them. By leveraging the latest in AI technology, we aim to create a more efficient, effective, and human-centric customer support experience.

Need Help?

For any assistance or queries regarding the setup and utilization of CoSupport Agents, contact us through this web form, https://cosupport.ai/schedule-a-demo. Our dedicated team is always ready to help you streamline your customer support process.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "version": "1.4.3", "manifest_version": 3, "name": "CoSupport AI", "background": { "service_worker": "background.bundle.js", "type": "module" }, "action": { "default_popup": "popup.html", "default_icon": "icon-32.png" }, "icons": { "128": "icon-128.png" }, "content_scripts": [ { "matches": [ "https://*.zendesk.com/*" ], "js": [ "content.zendesk.bundle.js" ], "css": [ "content.styles.css" ] }, { "matches": [ "https://*.freshdesk.com/*" ], "js": [ "content.freshdesk.bundle.js" ], "css": [ "content.styles.css" ] } ], "permissions": [ "storage", "background", "tabs", "identity" ], "host_permissions": [ "https://*.zendesk.com/*", "https://*.freshdesk.com/*" ], "web_accessible_resources": [ { "resources": [ "content.styles.css", "icon-128.png", "icon-32.png", "semantria-real-icon.svg", "warn-icon.svg", "cosupport-icon.svg" ], "matches": [ "https://*.zendesk.com/*", "https://*.freshdesk.com/*" ] } ], "oauth2": { "client_id": "678176513337-ppibg2ltaibnvobdldk9rleak8esbpiu.apps.googleusercontent.com", "scopes": [ "https://www.googleapis.com/auth/userinfo.email" ] }}
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How to download and manually install CoSupport AI extension for Chrome

Looking for a way to install CoSupport AI extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install CoSupport AI extensions manually, this article outlines two simple methods to effortlessly install CoSupport AI extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download CoSupport AI extension and manually install through Drag &Drop

If you ever need to manually install a CoSupport AI extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the CoSupport AI Extension by clicking the "Download CRX" button on the website.

Look for the CoSupport AI extension you wish to install. Go to the website and download the CoSupport AI extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for CoSupport AI extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the CoSupport AI extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download CoSupport AI extension for Chrome and install in Developer Mode

This is another method to install CoSupport AI extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the CoSupport AI extension file

Select and download the CoSupport AI extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the CoSupport AI extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your CoSupport AI extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the CoSupport AI extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install CoSupport AI extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Valerii Shkolnyi (ID: 000000ecbed1eedd) Voted 5 ★ - Updated 10/27/2023 Cool. Easy to use. Kind of everyday helper. Thanks.