Highlight Zendesk tickets in Views based on priority

Latest Version

Version
1.2.6
Update
July 21, 2019
Size
185KiB
Developer
alexculligan.com
Category
Users
220
Rating
3.71429 ★
Manifest Version
2
Web Store Status
Languages Support
English (United States)
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Permissions
DeclarativeContent
Storage
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Zendesk Priority Highlights Extension

This extension no longer uses Google Analytics.

This extension automatically works in the Zendesk Views pages for accounts in most languages supported by Zendesk.

- Identifies tickets that have a Priority.
- Highlights tickets with Urgent priority as red.
- Highlights tickets with High priority as orange.
- Highlights tickets with Normal priority as yellow.
- Highlights tickets with Low priority as green.
- User can choose what priorities to highlight in the options page or the extension icon.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "author": "Alex Culligan", "background": { "scripts": ["js/background.js"], "persistent": false }, "page_action": { "name": "Zendesk Priority Highlights", "default_icon": { "16": "img/disabled/16.png", "24": "img/disabled/24.png", "32": "img/disabled/32.png", "48": "img/disabled/48.png", "128": "img/disabled/128.png", "256": "img/disabled/256.png" }, "default_popup": "html/popup-options.html" }, "content_scripts": [ { "all_frames": false, "css": ["css/style.css"], "js": [ "js/jquery.js", "js/content.js"], "matches": [ "https://*.zendesk.com/agent/*"], "run_at": "document_idle" } ], "description": "Highlight Zendesk tickets in Views based on priority", "icons": { "16": "img/default/16.png", "24": "img/default/24.png", "32": "img/default/32.png", "48": "img/default/48.png", "128": "img/default/128.png", "256": "img/default/256.png" }, "manifest_version": 2, "name": "Zendesk Priority Highlights", "options_ui": { "page": "html/options.html" }, "permissions" : [ "declarativeContent", "storage" ], "short_name": "Priority Highlights", "version": "1.2.6"}
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User reviews

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Jeremy Edgell (ID: 000000adb3cb9797) Voted 4 ★ - Updated 06/24/2019 This is working again for me. I really like it, but the ability to customize colours would be greatly appreciated! Right now, colours are static and cannot be changed, but I'd love to be able to change it! (eg. Normal = Green, High = Blue, etc)

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Adam Gerson (ID: 0000007ec1b5e0ed) Voted 1 ★ - Updated 03/21/2019 It no longer works...

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Amon Wong (ID: 0000004f80dbd845) Voted 1 ★ - Updated 03/13/2019 It's currently not working. 😔

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Blah Blahs (ID: 00000063890e839f) Voted 5 ★ - Updated 01/07/2019 It works, but you have to make sure your Zendesk view has the priority column.