Highlight Zendesk tickets in Views based on priority

Latest Version

Version
1.2.6
Update
July 21, 2019
Size
185KiB
Developer
alexculligan.com
Category
Users
220
Rating
3.71429 ★
Manifest Version
2
Web Store Status
Languages Support
English (United States)
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Permissions
DeclarativeContent
Storage
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Zendesk Priority Highlights Extension

This extension no longer uses Google Analytics.

This extension automatically works in the Zendesk Views pages for accounts in most languages supported by Zendesk.

- Identifies tickets that have a Priority.
- Highlights tickets with Urgent priority as red.
- Highlights tickets with High priority as orange.
- Highlights tickets with Normal priority as yellow.
- Highlights tickets with Low priority as green.
- User can choose what priorities to highlight in the options page or the extension icon.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "author": "Alex Culligan", "background": { "scripts": ["js/background.js"], "persistent": false }, "page_action": { "name": "Zendesk Priority Highlights", "default_icon": { "16": "img/disabled/16.png", "24": "img/disabled/24.png", "32": "img/disabled/32.png", "48": "img/disabled/48.png", "128": "img/disabled/128.png", "256": "img/disabled/256.png" }, "default_popup": "html/popup-options.html" }, "content_scripts": [ { "all_frames": false, "css": ["css/style.css"], "js": [ "js/jquery.js", "js/content.js"], "matches": [ "https://*.zendesk.com/agent/*"], "run_at": "document_idle" } ], "description": "Highlight Zendesk tickets in Views based on priority", "icons": { "16": "img/default/16.png", "24": "img/default/24.png", "32": "img/default/32.png", "48": "img/default/48.png", "128": "img/default/128.png", "256": "img/default/256.png" }, "manifest_version": 2, "name": "Zendesk Priority Highlights", "options_ui": { "page": "html/options.html" }, "permissions" : [ "declarativeContent", "storage" ], "short_name": "Priority Highlights", "version": "1.2.6"}
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How to download and manually install Zendesk Priority Highlights extension for Chrome

Looking for a way to install Zendesk Priority Highlights extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Zendesk Priority Highlights extensions manually, this article outlines two simple methods to effortlessly install Zendesk Priority Highlights extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Zendesk Priority Highlights extension and manually install through Drag &Drop

If you ever need to manually install a Zendesk Priority Highlights extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Zendesk Priority Highlights Extension by clicking the "Download CRX" button on the website.

Look for the Zendesk Priority Highlights extension you wish to install. Go to the website and download the Zendesk Priority Highlights extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Zendesk Priority Highlights extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Zendesk Priority Highlights extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Zendesk Priority Highlights extension for Chrome and install in Developer Mode

This is another method to install Zendesk Priority Highlights extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Zendesk Priority Highlights extension file

Select and download the Zendesk Priority Highlights extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Zendesk Priority Highlights extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Zendesk Priority Highlights extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Zendesk Priority Highlights extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Zendesk Priority Highlights extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Jeremy Edgell (ID: 000000adb3cb9797) Voted 4 ★ - Updated 06/24/2019 This is working again for me. I really like it, but the ability to customize colours would be greatly appreciated! Right now, colours are static and cannot be changed, but I'd love to be able to change it! (eg. Normal = Green, High = Blue, etc)

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Adam Gerson (ID: 0000007ec1b5e0ed) Voted 1 ★ - Updated 03/21/2019 It no longer works...

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Amon Wong (ID: 0000004f80dbd845) Voted 1 ★ - Updated 03/13/2019 It's currently not working. 😔

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Blah Blahs (ID: 00000063890e839f) Voted 5 ★ - Updated 01/07/2019 It works, but you have to make sure your Zendesk view has the priority column.