Empower your customer service agents with smart sentence autocomplete

Latest Version

Version
1.0.4
Update
November 26, 2020
Size
101KiB
Developer
swifteq.com
Category
Users
24
Rating
1 ★
Manifest Version
2
Web Store Status
Languages Support
English
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Permissions
Https://*.zendesk.com/agent/*
ActiveTab
Storage
DeclarativeContent
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Agent Helper for Zendesk Extension

Help your customer service agents write faster than the speed of light with AI-powered sentence autocomplete. No upfront investment required. Works out of the box, no need to spend weeks training complex AI models.

Agent Helper by Swifteq boosts the productivity of customer service teams by suggesting sentence completions that are relevant and personalized to each conversation.

Benefits to your team:
➤ Reduce repetitive typing while keeping a consistent tone, matching your brand style
➤ Boost agents productivity and reduce average handling times
➤ Works whether your team is using macros or not
➤ Increase support capacity and improve customer satisfaction

How it works:
Swifteq is leveraging Artificial Intelligence and unsupervised deep learning to automatically detect message-reply patterns in your historical helpdesk conversations. These patterns are then used to make sentence autocomplete suggestions to customer service agents based on what the customers are actually saying.

Getting started:
Enjoy free 14-day trial to evaluate Agent helper's value for your team.
Setup takes up to 5 minutes for the user: install, register, wait for the AI model to be built, and use!

Email us at [email protected] for more information.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Agent Helper for Zendesk", "description" : "Empower your customer service agents with smart sentence autocomplete", "version": "1.0.4", "page_action": { "default_icon": { "16": "images/logo16.png", "32": "images/logo32.png" }, "default_popup": "popup.html" }, "icons": { "16": "images/logo16.png", "48": "images/logo48.png", "32": "images/logo32.png" }, "permissions": [ "https://*.zendesk.com/agent/*", "activeTab", "storage", "declarativeContent" ], "manifest_version": 2, "background": { "scripts": ["background.js"], "persistent": false }, "content_scripts": [ { "all_frames": true, "js": ["thirdParty/jquery-3.5.1.min.js", "thirdParty/popper-1.16.1.min.js", "thirdParty/bootstrap-4.5.2.min.js", "content_script.js"], "css": ["suggest.css"], "matches": ["https://*.zendesk.com/agent/*"], "run_at": "document_idle" } ], "web_accessible_resources": [ "search.html" ]}
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How to download and manually install Agent Helper for Zendesk extension for Chrome

Looking for a way to install Agent Helper for Zendesk extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Agent Helper for Zendesk extensions manually, this article outlines two simple methods to effortlessly install Agent Helper for Zendesk extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Agent Helper for Zendesk extension and manually install through Drag &Drop

If you ever need to manually install a Agent Helper for Zendesk extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Agent Helper for Zendesk Extension by clicking the "Download CRX" button on the website.

Look for the Agent Helper for Zendesk extension you wish to install. Go to the website and download the Agent Helper for Zendesk extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Agent Helper for Zendesk extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Agent Helper for Zendesk extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Agent Helper for Zendesk extension for Chrome and install in Developer Mode

This is another method to install Agent Helper for Zendesk extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Agent Helper for Zendesk extension file

Select and download the Agent Helper for Zendesk extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Agent Helper for Zendesk extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Agent Helper for Zendesk extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Agent Helper for Zendesk extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Agent Helper for Zendesk extension in 2 ways. We hope this guide proves helpful.

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