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Empower your customer service agents with smart sentence autocomplete
Latest Version
Version
1.0.4
Update
November 26, 2020
Size
101KiB
Developer
swifteq.com
Category
Users
24 
Rating
0 ★
Manifest Version
2
Web Store Status
Extension ID
Languages Support
Permissions
Https://*.zendesk.com/agent/*
ActiveTab
Storage
DeclarativeContent
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ActiveTab
Storage
DeclarativeContent
Agent Helper for Zendesk Extension
Help your customer service agents write faster than the speed of light with AI-powered sentence autocomplete. No upfront investment required. Works out of the box, no need to spend weeks training complex AI models.
Agent Helper by Swifteq boosts the productivity of customer service teams by suggesting sentence completions that are relevant and personalized to each conversation.
Benefits to your team:
➤ Reduce repetitive typing while keeping a consistent tone, matching your brand style
➤ Boost agents productivity and reduce average handling times
➤ Works whether your team is using macros or not
➤ Increase support capacity and improve customer satisfaction
How it works:
Swifteq is leveraging Artificial Intelligence and unsupervised deep learning to automatically detect message-reply patterns in your historical helpdesk conversations. These patterns are then used to make sentence autocomplete suggestions to customer service agents based on what the customers are actually saying.
Getting started:
Enjoy free 14-day trial to evaluate Agent helper's value for your team.
Setup takes up to 5 minutes for the user: install, register, wait for the AI model to be built, and use!
Email us at [email protected] for more information.
Read more
Agent Helper by Swifteq boosts the productivity of customer service teams by suggesting sentence completions that are relevant and personalized to each conversation.
Benefits to your team:
➤ Reduce repetitive typing while keeping a consistent tone, matching your brand style
➤ Boost agents productivity and reduce average handling times
➤ Works whether your team is using macros or not
➤ Increase support capacity and improve customer satisfaction
How it works:
Swifteq is leveraging Artificial Intelligence and unsupervised deep learning to automatically detect message-reply patterns in your historical helpdesk conversations. These patterns are then used to make sentence autocomplete suggestions to customer service agents based on what the customers are actually saying.
Getting started:
Enjoy free 14-day trial to evaluate Agent helper's value for your team.
Setup takes up to 5 minutes for the user: install, register, wait for the AI model to be built, and use!
Email us at [email protected] for more information.
Source Manifest.json
{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Agent Helper for Zendesk", "description" : "Empower your customer service agents with smart sentence autocomplete", "version": "1.0.4", "page_action": { "default_icon": { "16": "images/logo16.png", "32": "images/logo32.png" }, "default_popup": "popup.html" }, "icons": { "16": "images/logo16.png", "48": "images/logo48.png", "32": "images/logo32.png" }, "permissions": [ "https://*.zendesk.com/agent/*", "activeTab", "storage", "declarativeContent" ], "manifest_version": 2, "background": { "scripts": ["background.js"], "persistent": false }, "content_scripts": [ { "all_frames": true, "js": ["thirdParty/jquery-3.5.1.min.js", "thirdParty/popper-1.16.1.min.js", "thirdParty/bootstrap-4.5.2.min.js", "content_script.js"], "css": ["suggest.css"], "matches": ["https://*.zendesk.com/agent/*"], "run_at": "document_idle" } ], "web_accessible_resources": [ "search.html" ]}
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