RingCentral RingCX Chrome Extension

Latest Version

Version
24.4.1.8
Update
November 21, 2024
Size
4.16MiB
Developer
Category
Users
709
Rating
1 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Background
Notifications
Storage
System.display
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RingCentral RingCX Chrome Extension Extension

Overview
RingCentral RingCX Chrome Extension
RingCX Chrome Extension (updated version released in October, 2024)

With RingCX Chrome Extension, make or receive phone calls without leaving Chrome or switching between tabs.

Features
* Click-to-dial: Easily click any phone number from Chrome to leverage RingCX to call right within your browser.
* Click-to-copy: Copy any number to RingCX manual dial field. From here you can make any quick edits to the number before dialing.
*Instant screen pop: When a call comes in, the RingCX Chrome extension instantly responds; identifying the caller by their phone number (if configured in settings) and opening up the respective CRM record or webpage.

Benefits:
*Eliminates the need to navigate between your website and RingCX agent UI
*Integrates easily with any website or CRM.
*Configures in minutes with no training required

Pre-requisites:
*Admin needs to enable the chrome extension for an agent group (go to Admin Portal> Users>Agents>Edit Agent Group> Enable Chrome Extension). Once enabled, all agents within the agent group will be able to access it. By default it is disabled for any agent group.
*Configure the extension as per requirement
Provide the URL of your CRM or website which will be presented as a screen pop for incoming calls. Make sure to add phone number (ANI) as a variable in the URL (Optional).
Provide when do you want the URL to be opened, whether when a call is received or answered (Optional)
Provide websites where the extension should not run (Blocked URLs) or websites where the extension should only run (Allowed URLs). Admin can set either Blocked URLs or Allowed URLs, but not both (Optional).

Getting started:
1)Download the extension
2)Click on the Puzzle Icon (Extensions) on the top right
3)Click on RingCX Chrome Extension
4)Login to your RingCX account (if not already) and Click on the Connect button available on the Extension. Please make sure your admin has enabled the extension for you (agent group).
5)Start using it (make inbound and outbound calls)
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "version": "24.4.1.8", "minimum_chrome_version": "101", "name": "RingCentral RingCX Chrome Extension", "description": "RingCentral RingCX Chrome Extension", "background": { "service_worker": "background.js" }, "permissions": [ "background", "notifications", "storage", "system.display" ], "host_permissions": [ "" ], "action": {}, "icons": { "16": "icon_16.png", "32": "icon_32.png", "48": "icon_48.png", "128": "icon_128.png" }, "web_accessible_resources": [ { "resources": [ "redirect.html", "client.html", "popup.html", "assets/*" ], "matches": [ "" ] } ], "externally_connectable": { "matches": [ "https://localhost:8053/*", "https://engage.aws91-l26.aws91.lab.engage.int.ringcentral.com/*", "https://engage.aws91-l28.aws91.lab.engage.int.ringcentral.com/*", "https://aws46-engage-dev.vacd.biz/*", "https://ringcx.ringcentral.com/*" ] }, "rcxHosts": [ "https://localhost:8053/*", "https://engage.aws91-l26.aws91.lab.engage.int.ringcentral.com/*", "https://engage.aws91-l28.aws91.lab.engage.int.ringcentral.com/*", "https://aws46-engage-dev.vacd.biz/*", "https://ringcx.ringcentral.com/*" ], "content_security_policy": { "extension_pages": "script-src 'self'; object-src 'self'" }, "content_scripts": [ { "matches": [ "" ], "js": [ "./content.js" ] } ]}
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How to download and manually install RingCentral RingCX Chrome Extension extension for Chrome

Looking for a way to install RingCentral RingCX Chrome Extension extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install RingCentral RingCX Chrome Extension extensions manually, this article outlines two simple methods to effortlessly install RingCentral RingCX Chrome Extension extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download RingCentral RingCX Chrome Extension extension and manually install through Drag &Drop

If you ever need to manually install a RingCentral RingCX Chrome Extension extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the RingCentral RingCX Chrome Extension Extension by clicking the "Download CRX" button on the website.

Look for the RingCentral RingCX Chrome Extension extension you wish to install. Go to the website and download the RingCentral RingCX Chrome Extension extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for RingCentral RingCX Chrome Extension extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the RingCentral RingCX Chrome Extension extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download RingCentral RingCX Chrome Extension extension for Chrome and install in Developer Mode

This is another method to install RingCentral RingCX Chrome Extension extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the RingCentral RingCX Chrome Extension extension file

Select and download the RingCentral RingCX Chrome Extension extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the RingCentral RingCX Chrome Extension extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your RingCentral RingCX Chrome Extension extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the RingCentral RingCX Chrome Extension extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install RingCentral RingCX Chrome Extension extension in 2 ways. We hope this guide proves helpful.

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