Add Service-Now Functionality to Chrome for Service-Now.

Latest Version

Version
1.8
Update
October 31, 2014
Size
17.07KiB
Developer
Category
Users
2,000+
Rating
4.26316 ★
Manifest Version
2
Web Store Status
Languages Support
English (United States)
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Permissions
ContextMenus
Storage
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ServiceNow Lookup Extension

Allows for the quick access to Service-Now tickets through a quick reference on the Address Bar (Typing 'sn' on the Address Bar followed by a space) or through a context menu when selecting text on a site.

This allows you to get into a RFC, INC or other ticket quickly without having to manually navigate through your Service-Now site.

Recognized Ticket Prefixes:
* RFC - Change Request
* INC - Incident
* CTASK - Change Task
* REQ - SC Request
* TASK - SC Task
* RITM - SC Request Item
* KB - Knowledge Base Item
* PRB - Problem

Anything that does not match one of these prefixes will automatically be placed into the Service-Now text search interface to try and find any matches.

Once you have installed this application you will need to configure your Service-Now hostname for accessing your interface. (EG company.service-now.com) This can be configured under 'Extensions' by clicking the 'Options' button for the Service-Now Lookup Extension.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "ServiceNow Lookup", "description": "Add Service-Now Functionality to Chrome for Service-Now.", "version": "1.8", "permissions": [ "contextMenus", "storage" ], "content_scripts": [{ "matches": ["http://*/*", "https://*/*"], "js": ["content_script.js"] }], "background": { "scripts": ["background.js"] }, "omnibox": { "keyword": "sn" }, "options_page": "options.html", "icons": { "16": "sn-lookup16.png", "48": "sn-lookup48.png", "128": "sn-lookup128.png" }, "manifest_version": 2}
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How to download and manually install ServiceNow Lookup extension for Chrome

Looking for a way to install ServiceNow Lookup extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install ServiceNow Lookup extensions manually, this article outlines two simple methods to effortlessly install ServiceNow Lookup extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download ServiceNow Lookup extension and manually install through Drag &Drop

If you ever need to manually install a ServiceNow Lookup extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the ServiceNow Lookup Extension by clicking the "Download CRX" button on the website.

Look for the ServiceNow Lookup extension you wish to install. Go to the website and download the ServiceNow Lookup extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for ServiceNow Lookup extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the ServiceNow Lookup extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download ServiceNow Lookup extension for Chrome and install in Developer Mode

This is another method to install ServiceNow Lookup extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the ServiceNow Lookup extension file

Select and download the ServiceNow Lookup extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the ServiceNow Lookup extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your ServiceNow Lookup extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the ServiceNow Lookup extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install ServiceNow Lookup extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Patrick (ID: 000000e6623cec6d) Voted 5 ★ - Updated 02/20/2018 This is sooooooooooooooooooooooooooooooooooooooooooooooo much better than the global search

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Shawn Noble (ID: 0000008272734280) Voted 4 ★ - Updated 02/17/2017 it does a greatjob.

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Yusiel Leyva (ID: 0000007053f986b2) Voted 4 ★ - Updated 12/05/2016 Would love to have this extension without the extra tab left behind. other than that, its great

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Christopher Feyrer (ID: 00000042f575cd51) Voted 5 ★ - Updated 11/29/2016 Much quicker than built in text.

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Tom Harren (ID: 000000af76a869b2) Voted 4 ★ - Updated 07/01/2016 This extension is clean and simple, but has a few small quirks. It leaves a new tab behind and it sometimes gets the INCs mixed up when you search them. A workaround to all of this is to add a custom search engine to chrome rather than using this extension. It will even pull up INC numbers automatically as well! To do this: 1)Right-click on the searchbox and click "Edit Search Engines..." 2)Scroll down until you see the three boxes for text entry. 3) Put "Service Now" in the "Add a new search engine box". 5) Add your favorite keyword, such as "sn" that can be used to search things fast. 6) Add the search page from the service now site you use. To do this, search something in Service Now like you normally would, and then keep that paste that URL in the 3rd box. 7) Edit that search URL adding a %s where you search term was. For example, if you had searched "chrome" is service now, put "%s" there and leave the rest of the URL alone. Now you have a fast search without any extensions and without the extra tab left behind bug!!