Quality is a tool for improving customer support quality, allows you to effortlessly provide peer-reviews without leaving your CRM.

Latest Version

Version
3.0.28
Update
October 29, 2024
Size
9.24MiB
Developer
Category
Users
737
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Tabs
Identity
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Quality Extension

Quality, within the Operator framework, addresses the needs of Quality Assurance Managers who are responsible for maintaining and enhancing the quality of interactions within CX teams. Its intended purpose is to provide a seamless and cost-effective solution for improving agent performance, monitoring customer interactions, and ensuring consistent service quality through peer-to-peer feedback.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Quality", "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAkkHbpQkyP+QjQTM0+e8rHepMw4MEeYiBCQcvUCRLh6X6JtP5md4dLfbYIGP/gFHFp838sk5wdUz9WKH+y4Mshd0D21F13/wf4NeceSMB42Tq1p6t4rpVI5b3+y8VOO/6qVY7Z+dEauqMZLggbdhEFRiedpYSdSc6dh9wMWmIdlbvebFjn+ICXIIsbgusqTqeqaAFEdPzsgd8sFgwSCzmTazu1GLljIKzSmrKt6RdAzpMCAF39QImJy84X0Xp+7SLBRUgvA9PqbegBymY/8JVdfWIDr5hc2vbXhYu3tt7VRQGTa4aUZV5sKTtykSbi6MYC21Ox5ktTHnGnng7SRk0PQIDAQAB", "short_name": "Quality", "version": "3.0.28", "description": "Quality is a tool for improving customer support quality, allows you to effortlessly provide peer-reviews without leaving your CRM.", "icons": { "16": "assets/icons/chrome/quality_icon_16.png", "48": "assets/icons/chrome/quality_icon_48.png", "128": "assets/icons/chrome/quality_icon_128.png" }, "action": { "default_title": "Quality", "default_popup": "popup.html", "default_icon": { "16": "assets/icons/chrome/quality_icon_48.png" } }, "permissions": [ "tabs", "identity" ], "host_permissions": [ "https://*.zendesk.com/", "https://*.zendesk.com/", "http://*.launchoperator.com/waizen", "https://*.launchoperator.com/waizen", "https://js.stripe.com/", "https://accounts.google.com/o/oauth2/*" ], "content_security_policy": { "extension_pages": "script-src 'self'; object-src 'self'; script-src-elem https://apis.google.com 'self'" }, "content_scripts": [ { "matches": [ "https://*.zendesk.com/*", "https://secure.helpscout.net/*", "https://js.stripe.com/v3/" ], "js": [ "./content.js" ] } ], "oauth2": { "client_id": "629006850447-9138ll5pigrrsp4tmotcbsds7qd27vfk.apps.googleusercontent.com", "scopes": [ "https://www.googleapis.com/auth/userinfo.email", "https://www.googleapis.com/auth/userinfo.profile" ] }}
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