Deskroom makes us closer

Latest Version

Version
0.0.1
Update
January 8, 2025
Size
1.26MiB
Developer
Category
Users
0
Rating
0 ★
Manifest Version
3
Web Store Status
Languages Support
English
한국어
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Permissions
Storage
Cookies
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Deskroom Extension Extension

데스크룸: CS팀을 위한 상담 어시스턴트 서비스

데스크룸은 사내의 CS, CX팀을 위한 Knowledge Management System (KMS)과 답변 추천 기능을 제공합니다.

1. KMS

Knowledge Base를 구축하려고 할 때, 매번 CS/CX팀과 운영팀이 모여 매뉴얼과 상담 내역을 정리하지 않으셨나요? 더 이상 수기로 작업하실 필요가 없습니다. 포맷에 관계없이, 데스크룸에 매뉴얼이나 상담 내역 파일을 업로드해주세요. 저희가 자동으로 질문(Q)과 답변(A)으로 구성된 Knowledge Base를 구성해드립니다. 엑셀, 워드, hwp, PDF 등 어떤 포맷이던 상관 없습니다.

2. 답변 추천 기능

고객과 상담할 때, 엑셀이나 노션으로 작성된 Knowledge Base에서 Ctrl + F로 키워드를 검색하셨나요? 유사한 문의가 여러 개 나오면, 하나하나 내려보지는 않으셨나요? 더 이상 그러실 필요 없습니다. 상담 메신저의 채팅창에서 고객의 메시지를 드래그하거나, 전화 상담 중 고객의 문의를 간단하게 입력하세요. 데스크룸이 Knowledge Base 안에 있는 답변들 중 가장 적절한 답변을 추천해드립니다.
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Source Manifest.json

{
"update_url": "https://clients2.google.com/service/update2/crx",
"icons":{"16":"icon16.plasmo.4787a7b2.png",
"32":"icon32.plasmo.694aad84.png",
"48":"icon48.plasmo.2a065abe.png",
"64":"icon64.plasmo.c5644220.png",
"128":"icon128.plasmo.f450bad4.png"},
"manifest_version":3,
"action":{"default_icon":{"16":"icon16.plasmo.4787a7b2.png",
"32":"icon32.plasmo.694aad84.png",
"48":"icon48.plasmo.2a065abe.png",
"64":"icon64.plasmo.c5644220.png",
"128":"icon128.plasmo.f450bad4.png"},
"default_popup":"popup.html"},
"version":"0.0.1",
"author":"Humphrey ",
"name":"__MSG_extensionName__",
"description":"__MSG_extensionDescription__",
"background":{"service_worker":"static/background/index.js"},
"permissions":["storage",
"cookies"],
"content_scripts":[{"matches":["https://www.plasmo.com/*",
"https://desk.channel.io/*",
"https://sell.smartstore.naver.com/*",
"https://sell.smartstore.naver.com/#/home/about",
"https://sell.smartstore.naver.com/#/talktalk/chat",
"https://talk.sell.smartstore.naver.com/*",
"https://mail.google.com/*",
"https://www.thecloudgate.io/dashboard/*",
"https://sbadmin01.sabangnet.co.kr/*",
"https://artisit.idus.com/message/*",
"https://admin.moji.cool/*",
"https://mail.daum.net/*",
"https://appstoreconnect.apple.com/apps/*",
"https://play.google.com/store/apps/*",
"https://dcamp.kr/admin/content/*",
"https://business.kakao.com/dashboard/*",
"https://center-pf.kakao.com/*",
"https://workspace.gitple.io/*",
"https://dcamp.kr/*",
"https://play.google.com/*",
"https://www.thecloudgate.io/*",
"https://admin.dcamp.kr/*",
"https://*.notion.site/*",
"https://counselor.happytalk.io/*",
"https://wing.coupang.com/*",
"https://kream-admin-mockup.vercel.app/*",
"https://admin.kream.co.kr/admin2/*"],
"js":["page.ebf5d673.js"],
"run_at":"document_start",
"all_frames":true,
"css":["page.f5932ba8.css"]}],
"default_locale":"ko",
"host_permissions":["https://app.deskroom.so/*",
"https://app-dev.deskroom.so/*"],
"web_accessible_resources":[{"resources":["/index.html",
"/tabs/login-success.html"],
"matches":[""]},{"matches":["https://www.plasmo.com/*",
"https://desk.channel.io/*",
"https://sell.smartstore.naver.com/*",
"https://sell.smartstore.naver.com/*",
"https://sell.smartstore.naver.com/*",
"https://talk.sell.smartstore.naver.com/*",
"https://mail.google.com/*",
"https://www.thecloudgate.io/*",
"https://sbadmin01.sabangnet.co.kr/*",
"https://artisit.idus.com/*",
"https://admin.moji.cool/*",
"https://mail.daum.net/*",
"https://appstoreconnect.apple.com/*",
"https://play.google.com/*",
"https://dcamp.kr/*",
"https://business.kakao.com/*",
"https://center-pf.kakao.com/*",
"https://workspace.gitple.io/*",
"https://dcamp.kr/*",
"https://play.google.com/*",
"https://www.thecloudgate.io/*",
"https://admin.dcamp.kr/*",
"https://*.notion.site/*",
"https://counselor.happytalk.io/*",
"https://wing.coupang.com/*",
"https://kream-admin-mockup.vercel.app/*",
"https://admin.kream.co.kr/*"],
"resources":["page.596aa76b.png",
"page.e3062ac3.png",
"page.004c9323.css",
"page.66b4e2b7.css",
"page.e9ae1de4.css"]}]}
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