RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.

Latest Version

Version
2.1.2
Update
November 18, 2024
Size
2.84MiB
Developer
Category
Users
30,000+
Rating
3.1 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Storage
Downloads
ContentSettings
Notifications
Tabs
Offscreen
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RingCentral Contact Center Voice Extension

RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser:

* See agent state immediately in the browser
* Send and receive all calls directly from the Agent Desktop
* Establish agent WebRTC connections directly from the Agent Desktop

RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.
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Source Manifest.json

{"update_url":"https://clients2.google.com/service/update2/crx",
"manifest_version":3,
"name":"RingCentral Contact Center Voice",
"author":"RingCentral",
"version":"2.1.2",
"description":"RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.",
"action":{"default_icon":{"16":"img/icon16.png",
"48":"img/icon48.png",
"128":"img/icon128.png"},
"default_popup":"popup.html"},
"content_scripts":[{"matches":["https://apps.ringcentral.com/integration/googlechrome/redirect.html*"],
"all_frames":true,
"js":["js/redirect.bundle.js"],
"css":["css/redirect.css"]},{"matches":["https://service.ringcentral.com/login/*",
"https://service.ops.ringcentral.com/login/*",
"https://login.ringcentral.com/*",
"https://login.ops.ringcentral.com/*",
"https://accounts.google.com/signin/oauth/*"],
"all_frames":true,
"js":["js/signIn.bundle.js"],
"run_at":"document_start"}],
"background":{"service_worker":"js/serviceWorker.bundle.js"},
"options_ui":{"page":"options.html"},
"permissions":["storage",
"downloads",
"contentSettings",
"notifications",
"tabs",
"offscreen"],
"host_permissions":["https://platform.ringcentral.com/*"],
"web_accessible_resources":[{"resources":["*.js",
"*.html",
"/img/icon128.png"],
"matches":[],
"extensions":[]}]}
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How to download and manually install RingCentral Contact Center Voice extension for Chrome

Looking for a way to install RingCentral Contact Center Voice extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install RingCentral Contact Center Voice extensions manually, this article outlines two simple methods to effortlessly install RingCentral Contact Center Voice extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download RingCentral Contact Center Voice extension and manually install through Drag &Drop

If you ever need to manually install a RingCentral Contact Center Voice extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the RingCentral Contact Center Voice Extension by clicking the "Download CRX" button on the website.

Look for the RingCentral Contact Center Voice extension you wish to install. Go to the website and download the RingCentral Contact Center Voice extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for RingCentral Contact Center Voice extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the RingCentral Contact Center Voice extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download RingCentral Contact Center Voice extension for Chrome and install in Developer Mode

This is another method to install RingCentral Contact Center Voice extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the RingCentral Contact Center Voice extension file

Select and download the RingCentral Contact Center Voice extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the RingCentral Contact Center Voice extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your RingCentral Contact Center Voice extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the RingCentral Contact Center Voice extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install RingCentral Contact Center Voice extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Anthony Onorato (ID: 000000ee9b447b1f) Voted 3 ★ - Updated 03/07/2023 It works well, however I am still looking for workarounds to stop automatic gain control. It is overriding my audio settings and I've narrowed it down to this. I also wish we could have a ring volume that is different than call volume.

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RetroHipster 94 (ID: 000000d603132269) Voted 4 ★ - Updated 03/26/2022 Works great for it's purpose, however would love the option to adjust the ringing tone or volume level. It can be very loud and alarming and would love to see other sound options, much like the ring central app alows

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John DeBoer (ID: 0000003514248318) Voted 1 ★ - Updated 07/10/2020 I've had a love/hate relationship with this extension. I'm hoping somebody can prove me wrong and I will gladly be your biggest champion if am. At first, I was disappointed when I noticed that there wasn't really any call control happening in this extension. Sure, you can end a call but, other than that, it appears to be nothing but a status monitor which we don't need because we already have 15 other windows that we need to have in RC's CC. Then, I noticed that there is an option with this extension, on by default, that allows you to accept agent leg connections automatically. No more having to ring yourself before the call goes out. This is huge for an OUTBOUND ONLY call center because it enables folks to make their calls without having to accept the agent leg. The problem, though, is that it also automatically accepts the INBOUND calls too. Essentially, it does the same thing as the auto-answer feature. We already had that. Please fix this! It would be a HUGE improvement if this would work like a normal telephone... you hit one button to initiate the call without having to use auto-answer for inbound calls.