Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Latest Version

Version
6.6.3
Update
November 8, 2024
Size
1.57MiB
Developer
www.keeping.com
Category
Users
4,000+
Rating
4.09375 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Scripting
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Keeping | The Original Help Desk for Gmail™ Extension

Manage customer support from Gmail.

Keeping is a Gmail extension that turns your Gmail inbox into a help desk.

It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk.

★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER

For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost.


★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS

There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers.


★ IMPROVE CUSTOMER SUPPORT

Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.

AND MUCH MORE...

Learn about Keeping by visiting https://www.keeping.com
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAozx8UDF6sIw/+qKuJZz6w1WYFA8TKWP6uR5t4R3XRYpWdYz/Z0K2yw4zbigt88Kt3aFzVXBXvaKW3l2m8nSwjSBDTWrL4i/uVFr0xJPfwGk66gzkN+9nQ/NTcrGgoa+Y6MxSWO4S7S1BQs6EmxCNI+4fI6s5fKLSU8JeDxJH8GewXpso2FNOk4QvMtbMMJd1ifc8S8PyNWsdEj041eBeCGT3OveXYgDfY3wZd3+NMJUWTor/FbwRIZG9+htLPN3yaHOLEoltBa/RLA2L/W48zX9Wls9rSP6goxC6MZfV67NvTF81DLdTt9xB3id1iXHhOgqUKEstTChzflfdCP4QYwIDAQAB", "name": "Keeping | The Original Help Desk for Gmail\u2122", "description": "Keeping turns your Gmail into a help desk. Manage customer support from Gmail.", "version": "6.6.3", "icons": { "16": "images/icon16.png", "48": "images/icon48.png", "128": "images/icon128.png" }, "action": { "default_icon": { "19": "images/icon48.png" }, "default_title": "Keeping" }, "host_permissions": ["https://mail.google.com/"], "content_scripts": [ { "all_frames": false, "js": ["content_script.js"], "matches": ["https://mail.google.com/*"], "run_at": "document_end" } ], "permissions": ["scripting"], "web_accessible_resources": [ { "resources": [ "images/*.*", "pageWorld.js", "content_script.css", "gmail_context_app.js" ], "matches": ["https://mail.google.com/*"] } ], "oauth2": { "client_id": "418721513778-fkpeppu760ctndad0k550evj02fad58k.apps.googleusercontent.com", "scopes": ["https://www.googleapis.com/auth/userinfo.email"] }, "background": { "service_worker": "background.js", "type": "module" }}
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How to download and manually install Keeping | The Original Help Desk for Gmail™ extension for Chrome

Looking for a way to install Keeping | The Original Help Desk for Gmail™ extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Keeping | The Original Help Desk for Gmail™ extensions manually, this article outlines two simple methods to effortlessly install Keeping | The Original Help Desk for Gmail™ extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Keeping | The Original Help Desk for Gmail™ extension and manually install through Drag &Drop

If you ever need to manually install a Keeping | The Original Help Desk for Gmail™ extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Keeping | The Original Help Desk for Gmail™ Extension by clicking the "Download CRX" button on the website.

Look for the Keeping | The Original Help Desk for Gmail™ extension you wish to install. Go to the website and download the Keeping | The Original Help Desk for Gmail™ extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Keeping | The Original Help Desk for Gmail™ extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Keeping | The Original Help Desk for Gmail™ extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Keeping | The Original Help Desk for Gmail™ extension for Chrome and install in Developer Mode

This is another method to install Keeping | The Original Help Desk for Gmail™ extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Keeping | The Original Help Desk for Gmail™ extension file

Select and download the Keeping | The Original Help Desk for Gmail™ extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Keeping | The Original Help Desk for Gmail™ extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Keeping | The Original Help Desk for Gmail™ extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Keeping | The Original Help Desk for Gmail™ extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Keeping | The Original Help Desk for Gmail™ extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Francine Pataray (ID: 00000027950c1fbd) Voted 5 ★ - Updated 02/08/2023 Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!

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Adam Fisher (ID: 0000000326f149de) Voted 4 ★ - Updated 02/03/2023 We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.

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Eriq Nelson (ID: 000000b919a9c38b) Voted 5 ★ - Updated 11/10/2022 We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.

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Chris Friend (ID: 000000f0471a520d) Voted 5 ★ - Updated 09/07/2022 Our company has moved to Keeping for support and we love it!

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David (ID: 0000008b04b523e8) Voted 5 ★ - Updated 08/12/2022 My team has been using Keeping for almost 2 years to manage our support inbox, straight from Gmail. We're thrilled with the product, and it's proven itself to be a seamless way to manage all of our customer support tickets. Keeping our customers happy is now as easy as checking our email!