www.keeping.com

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

Latest Version

Version

6.6.3

Update

November 8, 2024

Size

1.57MiB

Developer

www.keeping.com

Keeping | The Original Help Desk for Gmail™ Extension

Manage customer support from Gmail.

Keeping is a Gmail extension that turns your Gmail inbox into a help desk.

It’s the ideal solution for teams and businesses of all sizes to deliver better customer support without having to use an external help desk.

★ ADD COLLABORATION TO GMAIL & LET EVERYONE IN YOUR TEAM ANSWER SUPPORT EMAILS TOGETHER

For excellent customer service, your entire team should be involved. Keeping lets everyone in your team receive, respond to and assign support emails directly from within their own mailbox. All support emails get shared and responses are automatically synchronized, to avoid double work. No more Cc’s, Bcc’s, Forwards and emails that get lost.

★ SPEND LESS TIMES ANSWERING SUPPORT EMAILS

There’s no bigger drain on productivity than being forced to type the same replies over and over again. When a new support email comes in, Keeping™ automatically suggests possible responses based on previous answers.

★ IMPROVE CUSTOMER SUPPORT

Keeping™ lets you measure important metrics so that you can improve how well you assist customers over time. See how many support inquiries you’ve received and how quickly you’ve responded. Drill down by date and monitor your team’s performance.

AND MUCH MORE...

Learn about Keeping by visiting https://www.keeping.com

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAozx8UDF6sIw/+qKuJZz6w1WYFA8TKWP6uR5t4R3XRYpWdYz/Z0K2yw4zbigt88Kt3aFzVXBXvaKW3l2m8nSwjSBDTWrL4i/uVFr0xJPfwGk66gzkN+9nQ/NTcrGgoa+Y6MxSWO4S7S1BQs6EmxCNI+4fI6s5fKLSU8JeDxJH8GewXpso2FNOk4QvMtbMMJd1ifc8S8PyNWsdEj041eBeCGT3OveXYgDfY3wZd3+NMJUWTor/FbwRIZG9+htLPN3yaHOLEoltBa/RLA2L/W48zX9Wls9rSP6goxC6MZfV67NvTF81DLdTt9xB3id1iXHhOgqUKEstTChzflfdCP4QYwIDAQAB", "name": "Keeping | The Original Help Desk for Gmail\u2122", "description": "Keeping turns your Gmail into a help desk. Manage customer support from Gmail.", "version": "6.6.3", "icons": { "16": "images/icon16.png", "48": "images/icon48.png", "128": "images/icon128.png" }, "action": { "default_icon": { "19": "images/icon48.png" }, "default_title": "Keeping" }, "host_permissions": ["https://mail.google.com/"], "content_scripts": [ { "all_frames": false, "js": ["content_script.js"], "matches": ["https://mail.google.com/*"], "run_at": "document_end" } ], "permissions": ["scripting"], "web_accessible_resources": [ { "resources": [ "images/*.*", "pageWorld.js", "content_script.css", "gmail_context_app.js" ], "matches": ["https://mail.google.com/*"] } ], "oauth2": { "client_id": "418721513778-fkpeppu760ctndad0k550evj02fad58k.apps.googleusercontent.com", "scopes": ["https://www.googleapis.com/auth/userinfo.email"] }, "background": { "service_worker": "background.js", "type": "module" }}

Download CRX(1.57MiB)

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User reviews

Francine Pataray (ID: 00000027950c1fbd) Voted 5 ★ - Updated 02/08/2023 Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "[email protected]" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "[email protected]" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "[email protected]" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!

Adam Fisher (ID: 0000000326f149de) Voted 4 ★ - Updated 02/03/2023 We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.

Eriq Nelson (ID: 000000b919a9c38b) Voted 5 ★ - Updated 11/10/2022 We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.

Chris Friend (ID: 000000f0471a520d) Voted 5 ★ - Updated 09/07/2022 Our company has moved to Keeping for support and we love it!

David (ID: 0000008b04b523e8) Voted 5 ★ - Updated 08/12/2022 My team has been using Keeping for almost 2 years to manage our support inbox, straight from Gmail. We're thrilled with the product, and it's proven itself to be a seamless way to manage all of our customer support tickets. Keeping our customers happy is now as easy as checking our email!

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Keeping | The Original Help Desk for Gmail™