Gravity Marketplace Click-to-Engage plugin extension to enable click-to-dial in Twilio Flex contact centers.

Latest Version

Version
1.0.1
Update
December 20, 2023
Size
2.05MiB
Developer
gravitymarketplace.io
Category
Users
14
Rating
1 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Scripting
Storage
Tabs
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Click-to-Engage (C2E) for Twilio Flex Extension

Click-to-Engage (C2E) is a powerful plugin designed to streamline outbound sales activities within Twilio Flex. With this innovative solution, customers can initiate outbound calls effortlessly by simply clicking on phone numbers displayed on any website. This feature is a game-changer for sales teams who need to connect with leads quickly and efficiently without the need for extensive development work.

Key Features

Click to Dial: Click-to-Engage allows agents to swiftly initiate outbound calls by clicking on phone numbers displayed on any website. This feature empowers sales teams to reach out to leads seamlessly from various web pages, including CRM platforms and other services.

Effortless Call Transfers: Once an active call is established, agents can use Click-to-Engage to easily transfer the call to another team member. Whether it's a warm or cold transfer, this functionality ensures smooth collaboration during sales interactions.

Empower your outbound sales teams with Click-to-Engage and revolutionize how they connect with potential leads. Enhance productivity, save valuable time, and boost customer engagement by clicking to dial from any website. Launching initially with voice channel functionality, this plugin is a game-changer for your sales operations.

Full details available at: https://store.gravitymarketplace.io/gmkt-apps/c2e/details
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Click-to-Engage (C2E) for Twilio Flex", "description": "Gravity Marketplace Click-to-Engage plugin extension to enable click-to-dial in Twilio Flex contact centers.", "version": "1.0.1", "manifest_version": 3, "permissions": ["scripting", "storage", "tabs"], "background": { "service_worker": "background.js" }, "host_permissions": [""], "externally_connectable": { "matches": ["*://flex.twilio.com/*", "http://localhost:3000/*"] }, "web_accessible_resources": [ { "resources": ["fonts/*.woff2", "gmkt-logo.svg"], "matches": [""] } ], "action": { "default_popup": "popup.html" }, "icons": { "16": "icon16.png", "48": "icon48.png", "128": "icon128.png" }, "key": "MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAu0CCr/lPQCZP+6XSUoajYxFxgngQZIp0HWu+O9ghQA1flAnS7TmHHCZRvA8KxfLuWn7PVo9zsbfGJ3aHfV3pnQ3SxbthTmbpZwr1iswJ9LZTqqD6KOEDv1BHcaC9mZDKJyUuajHhygrIoDs6BarsfwgXeiDb8xi95ciTYptWcNh+xYjlzncmBsw1+gKn9tasHOJrmQ43jpyzeQst6CzhZJUDQjoekHYhDFpTaSy7bANyTrpxlq75O43Xf6wnQaTKMwFSuckS8xRb5no85krnprVjnnyxyxq8OEuL2k+L+d8IArZkzD7Ke0wt38cUMPw01YYSqu/5k+btF23wULlKZQIDAQAB"}
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How to download and manually install Click-to-Engage (C2E) for Twilio Flex extension for Chrome

Looking for a way to install Click-to-Engage (C2E) for Twilio Flex extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Click-to-Engage (C2E) for Twilio Flex extensions manually, this article outlines two simple methods to effortlessly install Click-to-Engage (C2E) for Twilio Flex extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Click-to-Engage (C2E) for Twilio Flex extension and manually install through Drag &Drop

If you ever need to manually install a Click-to-Engage (C2E) for Twilio Flex extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Click-to-Engage (C2E) for Twilio Flex Extension by clicking the "Download CRX" button on the website.

Look for the Click-to-Engage (C2E) for Twilio Flex extension you wish to install. Go to the website and download the Click-to-Engage (C2E) for Twilio Flex extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Click-to-Engage (C2E) for Twilio Flex extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Click-to-Engage (C2E) for Twilio Flex extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Click-to-Engage (C2E) for Twilio Flex extension for Chrome and install in Developer Mode

This is another method to install Click-to-Engage (C2E) for Twilio Flex extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Click-to-Engage (C2E) for Twilio Flex extension file

Select and download the Click-to-Engage (C2E) for Twilio Flex extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Click-to-Engage (C2E) for Twilio Flex extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Click-to-Engage (C2E) for Twilio Flex extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Click-to-Engage (C2E) for Twilio Flex extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Click-to-Engage (C2E) for Twilio Flex extension in 2 ways. We hope this guide proves helpful.

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