OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk integration.
OnSIP Call Assistant Extension
Features
1. Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant call
2. Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable)
3. Zendesk Integration: Auto generates tickets with enhanced caller ID
OnSIP Call Assistant Instructions:
1. You must be an OnSIP (www.onsip.com) customer to use this plugin.
2. Download the extension.
3. Single-click on the extension's icon to toggle the extension ON or OFF
4. In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the \"Settings\" page where you can enter your SIP address and password.
5. At the top of the browser, confirm to allow browser pop-up notifications. Otherwise, you will not receive Caller ID popups.
6. After installing the extension, all phone numbers on the pages you visit will be converted into links, which will initiate a phone call when you click them. A phone number link will be easily recognizable by the phone icon, which will appear when you hover your mouse over it.
OnSIP Call Assistant with Zendesk Instructions:
1. If you have a Zendesk account, go back to the Options menu. (In Chrome, select Window > Extensions > Find OnSIP Call Assistant > Options. Or, right click on the Call Assistant icon in the top right hand corner of your browser and select 'Options')
2. Select the Applications Integrations dropdown and choose Zendesk Integration.
3. Enter your Zendesk URL, Zendesk Email Account, Zendesk API token in the appropriate fields. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.
4. Once you have entered the appropriate fields, click Save.
5. Now, all inbound calls will auto-generate a ticket with caller identification info. The ticket will be assigned to the agent (you) who answered the call and opened in the agent's (your) portal
Visit our Zendesk Integration page at https://info.onsip.com/zendesk for a video demo.
Source Manifest.json
How to download and manually install OnSIP Call Assistant extension for Chrome
Looking for a way to install OnSIP Call Assistant extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install OnSIP Call Assistant extensions manually, this article outlines two simple methods to effortlessly install OnSIP Call Assistant extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download OnSIP Call Assistant extension and manually install through Drag &Drop
If you ever need to manually install a OnSIP Call Assistant extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the OnSIP Call Assistant Extension by clicking the "Download CRX" button on the website.
Look for the OnSIP Call Assistant extension you wish to install. Go to the website and download the OnSIP Call Assistant extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for OnSIP Call Assistant extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the OnSIP Call Assistant extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download OnSIP Call Assistant extension for Chrome and install in Developer Mode
This is another method to install OnSIP Call Assistant extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the OnSIP Call Assistant extension file
Select and download the OnSIP Call Assistant extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the OnSIP Call Assistant extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your OnSIP Call Assistant extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the OnSIP Call Assistant extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install OnSIP Call Assistant extension in 2 ways. We hope this guide proves helpful.
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