AI-powered extension automates ticket tagging, retrieves relevant past tickets and generates responses using your knowledgebase

Latest Version

Version
1.3
Update
November 7, 2024
Size
86.75KiB
Developer
Category
Users
9
Rating
0 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Storage
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Agent Assist powered by Wizr AI Extension

Wizr AI Agent Assist - Enhance Your Support Team's Productivity Supercharge your support team with our Wizr AI Agent Assist, the ultimate AI-powered extension for customer service. Designed to streamline workflows, operations and boost productivity, this innovative tool automates essential support tasks, enabling your agents to deliver top-notch customer service effortlessly.
Key Features:
● Smart Ticket Tagging: Automatically categorize the ticket into specific buckets and prioritize tickets based on their content, ensuring faster and more efficient issue resolution.
● Past Ticket Lookup: Quickly find and reference similar past tickets to help agents understand and resolve recurring issues more effectively.
● FAQ Integration: Seamlessly access a comprehensive FAQ database to provide accurate and consistent answers to common customer questions.
● Response Generation: Use advanced AI to draft accurate, personalized responses to user queries using vast knowledge base, SOP and other documentation, saving time and maintaining high-quality interactions.
Benefits:
● Boost Efficiency: Automate routine tasks to allow your agents to focus on more complex issues.
● Improve Accuracy: Ensure consistent and accurate responses with AI-driven solutions.
● Enhance Customer Satisfaction: Provide timely and relevant support, improving overall customer experience.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Agent Assist powered by Wizr AI", "version": "1.3", "description":"AI-powered extension automates ticket tagging, retrieves relevant past tickets and generates responses using your knowledgebase", "icons": { "16": "icons/wizr_logo.png", "32": "icons/wizr_logo.png", "48": "icons/wizr_logo.png", "128": "icons/wizr_logo.png" }, "permissions": [ "storage" ], "action": { "default_popup": "popup.html" }, "content_scripts": [ { "matches": ["*://*.mail.google.com/*","*://wizrconnect.azurewebsites.net/extension","*://wizrconnectcore-prod.azurewebsites.net/extension","*://*.outlook.live.com/*","*://*.zendesk.com/*","*://*.freshdesk.com/*","*://*.saasant.com/*","*://*.myfreshworks.com/*","*://*.freshchat.com/*","*://*.force.com/*"], "js": ["content.js"], "css": ["wizr-button.css"] } ], "web_accessible_resources": [ { "resources": ["floating-page.html","floating-page.css","icons/wizr_logo.png","floating-page.js","wizr-button.css","icons/vector.png","icons/dislike.png","icons/like.png","icons/pdf.png","icons/link.png","icons/settings.png","icons/minimize.png","icons/maximize.png","icons/close.png","icons/reload.png","icons/down_arrow.png","icons/envelope.png","icons/ticket.png","icons/receipt.png","icons/question.png","icons/query_display_question_icon.png","icons/book.png","icons/emoji.png","icons/diamond.png","icons/bag.png","icons/long_text.png","icons/robot.png","icons/right_arrow.png","icons/brain.png","icons/default_size.png","icons/dropdown_icon.png","icons/home.png","icons/api.png"], "matches": ["*://*.mail.google.com/*","*://*.outlook.live.com/*","*://*.zendesk.com/*","*://*.freshdesk.com/*","*://*.saasant.com/*","*://*.myfreshworks.com/*","*://*.freshchat.com/*","*://*.force.com/*"] } ], "background": { "service_worker": "background.js" }}
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