This extension helps us to manage ServiceNow

Latest Version

Version

1.1.19

Update

July 13, 2016

Size

86.26KiB

Developer

ServiceNow Alert Extension

ServiceNow Alert show how many unaccepted tickets the user has in his queues in ServiceNow Application.
If your queue has more tickets than before it will show a notification with the information of the newest one.

HOW TO USE
- Login in ServiceNow;
- Install ServiceNow Alert;
- Set the root URL of your ServiceNow (default value https://aomev.service-now.com) in options.

If you wish you can follow just one group of yours.
If you have any search result of ServiceNow page which you'd like to follow too, just go to Options and paste the URL you'd like to follow and save.

It will show how many tickets you have unaccepted in your queues in the extension icon.
If the queue has 2 unaccepted tickets and it has now 4, the notification will show the newest ticket that arrived.
Every minute it will check updates.

Version 1.1.18
- Add option to follow user's workflow.
- Change images for differentiate severity 1,2,3,4.
Version 1.1.19
- Following Workflow correction.

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "ServiceNow Alert", "short_name": "ServiceNow Alert Beta", "description": "This extension helps us to manage ServiceNow", "version": "1.1.19", "options_page": "options.html", "background": { "scripts": ["js/jquery.js","js/background.js"], "persistent": true }, "browser_action": {\t"default_title": "ServiceNow Alert", "default_icon": "images/ITSM50.png",\t"default_popup": "popup.html" }, "icons": { "16": "images/ITSM16.png", "48": "images/ITSM48.png", "128": "images/ITSM128.png" }, "permissions": [ "alarms", \t"notifications", \t"tabs", \t"storage", \t"idle",\t"*://*/*" ]}

Download CRX(86.26KiB)

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User reviews

Amit Tarali (ID: 000000fdf5a033b6) Voted 5 ★ - Updated 10/05/2023 We used this during Tokyo Olympics ; prior to covid we had big screens to monitor tickets through dashboard. during Covid we started working from home and then we got to know about this extension. it helped a lot to monitor tickets.

garcia_t22 (ID: 000000e17d9b5be5) Voted 4 ★ - Updated 07/06/2021 Thanks for the effort, good features, it makes our support periods easier.

Tim Gillespie (ID: 0000007adb7c5c38) Voted 4 ★ - Updated 09/27/2016 Like what I see.. Suggestions. Ability to follow multiple Qs/Searches.. AND ability to see/follow assigned ticket updates and SLA options.. I know.. a lot.. but would be so useful.

Jordi Nadal (ID: 000000c9b6f5bc02) Voted 5 ★ - Updated 08/30/2016 It allows having track of unaccepted tickets and tickets with pending workflow assigned to your group. You can also create new tickets with a simple click. Service now should provide something like this out of the box. Awesome extension!

Vignesh Don (ID: 000000c7962c98fb) Voted 3 ★ - Updated 03/28/2016 Much appreciated effort dude, would really be useful if you can let me know how the ticket alert happens, what is the "X" mark in the icon

Get source code (.Zip)

Drop .crx file here or click
the button to choose the file

ServiceNow Alert