This extension helps us to manage ServiceNow

Latest Version

Version
1.1.19
Update
July 13, 2016
Size
86.26KiB
Developer
Category
Users
276
Rating
4.42857 ★
Manifest Version
2
Web Store Status
Languages Support
English
See more
Permissions
Alarms
Notifications
Tabs
Storage
Idle
*://*/*
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ServiceNow Alert Extension

ServiceNow Alert show how many unaccepted tickets the user has in his queues in ServiceNow Application.
If your queue has more tickets than before it will show a notification with the information of the newest one.

HOW TO USE
- Login in ServiceNow;
- Install ServiceNow Alert;
- Set the root URL of your ServiceNow (default value https://aomev.service-now.com) in options.

If you wish you can follow just one group of yours.
If you have any search result of ServiceNow page which you'd like to follow too, just go to Options and paste the URL you'd like to follow and save.

It will show how many tickets you have unaccepted in your queues in the extension icon.
If the queue has 2 unaccepted tickets and it has now 4, the notification will show the newest ticket that arrived.
Every minute it will check updates.

Version 1.1.18
- Add option to follow user's workflow.
- Change images for differentiate severity 1,2,3,4.
Version 1.1.19
- Following Workflow correction.
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 2, "name": "ServiceNow Alert", "short_name": "ServiceNow Alert Beta", "description": "This extension helps us to manage ServiceNow", "version": "1.1.19", "options_page": "options.html", "background": { "scripts": ["js/jquery.js","js/background.js"], "persistent": true }, "browser_action": {"default_title": "ServiceNow Alert", "default_icon": "images/ITSM50.png","default_popup": "popup.html" }, "icons": { "16": "images/ITSM16.png", "48": "images/ITSM48.png", "128": "images/ITSM128.png" }, "permissions": [ "alarms", "notifications", "tabs", "storage", "idle","*://*/*" ]}
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How to download and manually install ServiceNow Alert extension for Chrome

Looking for a way to install ServiceNow Alert extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install ServiceNow Alert extensions manually, this article outlines two simple methods to effortlessly install ServiceNow Alert extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download ServiceNow Alert extension and manually install through Drag &Drop

If you ever need to manually install a ServiceNow Alert extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the ServiceNow Alert Extension by clicking the "Download CRX" button on the website.

Look for the ServiceNow Alert extension you wish to install. Go to the website and download the ServiceNow Alert extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for ServiceNow Alert extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the ServiceNow Alert extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download ServiceNow Alert extension for Chrome and install in Developer Mode

This is another method to install ServiceNow Alert extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the ServiceNow Alert extension file

Select and download the ServiceNow Alert extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the ServiceNow Alert extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your ServiceNow Alert extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the ServiceNow Alert extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install ServiceNow Alert extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Amit Tarali (ID: 000000fdf5a033b6) Voted 5 ★ - Updated 10/05/2023 We used this during Tokyo Olympics ; prior to covid we had big screens to monitor tickets through dashboard. during Covid we started working from home and then we got to know about this extension. it helped a lot to monitor tickets.

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garcia_t22 (ID: 000000e17d9b5be5) Voted 4 ★ - Updated 07/06/2021 Thanks for the effort, good features, it makes our support periods easier.

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Tim Gillespie (ID: 0000007adb7c5c38) Voted 4 ★ - Updated 09/27/2016 Like what I see.. Suggestions. Ability to follow multiple Qs/Searches.. AND ability to see/follow assigned ticket updates and SLA options.. I know.. a lot.. but would be so useful.

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Jordi Nadal (ID: 000000c9b6f5bc02) Voted 5 ★ - Updated 08/30/2016 It allows having track of unaccepted tickets and tickets with pending workflow assigned to your group. You can also create new tickets with a simple click. Service now should provide something like this out of the box. Awesome extension!

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Vignesh Don (ID: 000000c7962c98fb) Voted 3 ★ - Updated 03/28/2016 Much appreciated effort dude, would really be useful if you can let me know how the ticket alert happens, what is the "X" mark in the icon