Threado AI’s agent assist - AI-generated responses, Summarize tickets, Refine customer replies

Latest Version

Version
3.4.0
Update
October 4, 2024
Size
3.72MiB
Developer
threado.com
Category
Users
136
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
See more
Permissions
Notifications
Alarms
See more

Threado AI’s Agent Assist Extension

Description/ Overview:
Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations.

However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension.

Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system.


Key Features:

👉 Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension.

👉 AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly.

👉 Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience.

👉 Summarise tickets: Summarise every ticket concisely and add as private note

👉 Works across top helpdesks tools: Zendesk, Freshdesk, Intercom, Salesforce and many more!

Install the Extension to access the power of ThreadoAI in your browser.

Know more 👉 https://www.threado.com/
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Threado AI\u2019s Agent Assist", "description": "Threado AI\u2019s agent assist - AI-generated responses, Summarize tickets, Refine customer replies", "version": "3.4.0", "author": "Avinash Srivastava", "host_permissions": [""], "permissions": ["notifications", "alarms"], "action": { "default_title": "Threado AI\u2019s Agent Assist", "default_icon": "icon.png" }, "icons": { "16": "icon.png", "48": "icon.png", "128": "icon.png" }, "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [""], "js": ["contentScript.js"] } ], "web_accessible_resources": [ { "resources": ["update.html", "icon.png"], "matches": [""] } ]}
Read more

How to download and manually install Threado AI’s Agent Assist extension for Chrome

Looking for a way to install Threado AI’s Agent Assist extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Threado AI’s Agent Assist extensions manually, this article outlines two simple methods to effortlessly install Threado AI’s Agent Assist extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Threado AI’s Agent Assist extension and manually install through Drag &Drop

If you ever need to manually install a Threado AI’s Agent Assist extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Threado AI’s Agent Assist Extension by clicking the "Download CRX" button on the website.

Look for the Threado AI’s Agent Assist extension you wish to install. Go to the website and download the Threado AI’s Agent Assist extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Threado AI’s Agent Assist extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Threado AI’s Agent Assist extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Threado AI’s Agent Assist extension for Chrome and install in Developer Mode

This is another method to install Threado AI’s Agent Assist extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Threado AI’s Agent Assist extension file

Select and download the Threado AI’s Agent Assist extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Threado AI’s Agent Assist extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Threado AI’s Agent Assist extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Threado AI’s Agent Assist extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Threado AI’s Agent Assist extension in 2 ways. We hope this guide proves helpful.

Similar Extensions

icon

DIG This Deal Extension · Shopping 136 4 ★ 292KiB

icon

Linqbase - LinkedIn CRM & Outreach Extension · Productivity 136 4 ★ 2.13MiB

icon

ABCommerce Extension · Productivity 136 6 ★ 4.09MiB

icon

Anti FeR toolkit Extension · Fun 136 3 ★ 85.54KiB

icon

Apiary - Web Highlighter & Annotator Extension · Social & Communication 136 0 ★ 1.51MiB

icon

Weeklee Extension · Productivity 136 1 ★ 1.27MiB

icon

Salesforce Shortcuts Extension · Productivity 136 2 ★ 333KiB

icon

Wedge Extension Extension · Productivity 136 0 ★ 3.61MiB

icon

Loop8 Privacy Manager Extension · Productivity 136 5 ★ 5.85MiB

icon

Simple Bookmarks Manager Extension · Productivity 136 1 ★ 60.96KiB

icon

Color picker free Extension · Developer Tools 136 11 ★ 602KiB

icon

CoSupport AI Extension · Productivity 136 18 ★ 478KiB

icon

Suspend tabs Extension · Productivity 136 0 ★ 27.74KiB

icon

Michael's Upgrade for TrakED Extension · Productivity 136 0 ★ 410KiB

icon

TranscribeIQ - AI Insights for Transcripts Extension · Productivity 136 11 ★ 67.99KiB

icon

Stop It Grandpa Extension · News & Weather 136 2 ★ 10.67KiB

icon

Site Blocker Extension · Productivity 136 2 ★ 46.95KiB

icon

ClipFlip Extension · Social & Communication 136 7 ★ 470KiB

icon

Grand Connection Networking Referral App Extension · Social & Communication 136 2 ★ 3.61MiB

icon

Tweetlio X: Twitter Companion Extension · Social & Communication 136 5 ★ 223KiB

icon

Easy Reply Extension · Productivity 136 3 ★ 199KiB

icon

AgileMana JIRA assistant Extension · Productivity 136 2 ★ 85.43KiB

icon

JobJette - Free AI Job Search Copilot Extension · Productivity 136 1 ★ 1.2MiB

icon

Nota AI Tools Extension · Productivity 136 0 ★ 831KiB

Get source code (.Zip)

Drop .crx file here or click
the button to choose the file