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Threado AI’s agent assist - AI-generated responses, Summarize tickets, Refine customer replies
Latest Version
Version
3.4.0
Update
October 4, 2024
Size
3.72MiB
Developer
threado.com
Category
Users
136 
Rating
5 ★
Manifest Version
3
Web Store Status
Extension ID
Languages Support
Permissions
Notifications
Alarms
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Alarms
Threado AI’s Agent Assist Extension
Description/ Overview:
Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations.
However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension.
Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system.
Key Features:
👉 Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension.
👉 AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly.
👉 Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience.
👉 Summarise tickets: Summarise every ticket concisely and add as private note
👉 Works across top helpdesks tools: Zendesk, Freshdesk, Intercom, Salesforce and many more!
Install the Extension to access the power of ThreadoAI in your browser.
Know more 👉 https://www.threado.com/
Read more
Threado AI is the AI-powered support assistant that you can train on your knowledge base, past resolutions, workspace and community conversations.
However to access the AI answers you need to login into Threado app. To make it easy for agents working on Zendesk and Freshdesk to access ThreadoAI features, we have built the chrome extension.
Now chrome extension can be used with your favourite Ticketing system. Once installed you can generate AI responses, summarise tickets and refine customer replies, right from your Ticketing system.
Key Features:
👉 Seamless Training: Train your bot in Threado app and access answers from the Chrome Extension.
👉 AI-generated responses: Once trained, support agents can input questions and receive auto-generated customer replies, complete with source references, via the Chrome extension. This enables them to respond to customers swiftly.
👉 Refinement of customer replies: Support agents can refine their draft replies by rephrasing, expanding, shortening and auto-improving them in seconds, leading to an enhanced customer experience.
👉 Summarise tickets: Summarise every ticket concisely and add as private note
👉 Works across top helpdesks tools: Zendesk, Freshdesk, Intercom, Salesforce and many more!
Install the Extension to access the power of ThreadoAI in your browser.
Know more 👉 https://www.threado.com/
Source Manifest.json
{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "Threado AI\u2019s Agent Assist", "description": "Threado AI\u2019s agent assist - AI-generated responses, Summarize tickets, Refine customer replies", "version": "3.4.0", "author": "Avinash Srivastava", "host_permissions": [""], "permissions": ["notifications", "alarms"], "action": { "default_title": "Threado AI\u2019s Agent Assist", "default_icon": "icon.png" }, "icons": { "16": "icon.png", "48": "icon.png", "128": "icon.png" }, "options_page": "options.html", "background": { "service_worker": "background.js" }, "content_scripts": [ { "matches": [""], "js": ["contentScript.js"] } ], "web_accessible_resources": [ { "resources": ["update.html", "icon.png"], "matches": [""] } ]}
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