Serviceware Knowledge 5 client in a browser extension: Access knowledge while using other websites.

Latest Version

Version
4.22.0
Update
September 5, 2024
Size
1.42MiB
Developer
Category
Users
20,000+
Rating
5 ★
Manifest Version
3
Web Store Status
Languages Support
Deutsch
English
See more
Permissions
Alarms
ContextMenus
Tabs
Scripting
Storage
Notifications
Identity
UnlimitedStorage
See more

Serviceware Knowledge Integrator Extension

Find relevant information even faster. By using the Serviceware Knowledge Integrator, you can now access the knowledge from your Serviceware Knowledge database directly when using other websites.

What is the Serviceware Knowledge Integrator?

The Serviceware Knowledge Integrator is a browser plugin that can be integrated into (almost) every web application. With the Integrator, it is possible to display knowledge from Serviceware Knowledge directly in a web application, so that application-specific integrations do not have to be developed anymore.

The Serviceware Knowledge Integrator can read specific areas of web applications and perform targeted searches based on this data. This enables knowledge from Serviceware Knowledge to be displayed exactly where it is needed without context changes. The required information is actively displayed in the respective browser tab without having to search for it.

How is the integrator applied?

- With the Serviceware Knowledge Integrator, knowledge content from the linked Serviceware Knowledge system can be quickly searched and displayed. This is useful, for example, when a user wants to briefly look up a search word in Serviceware Knowledge from a website.

- The function \"Search with Serviceware Knowledge Integrator\" offers the possibility to mark one or more words on a website and to search for this or these words in the Serviceware Knowledge system by right-clicking on the option \"Search with Serviceware Knowledge Integrator\" in the context menu.

- The Serviceware Knowledge Integrator informs the user about new, unconfirmed messages in the Serviceware Knowledge System. The Serviceware Knowledge Integrator icon in the browser bar displays the number of unconfirmed Serviceware Knowledge messages for the user. The displayed number disappears as soon as all messages are confirmed or the user logs off in the Serviceware Knowledge Integrator.

What are the advantages of using the Integrator?

Knowledge from Serviceware Knowledge is displayed without the user having to actively search for it.
The required information is displayed within the current context, i.e. in the same browser window.
Since no context change is necessary, the readiness to use Serviceware Knowledge increases and the service quality and processing speed increases as well.
Furthermore, the effort needed for the integration of Serviceware Knowledge content into web-based tools is reduced significantly.


What are the requirements for using the integrator?

- An existing Serviceware Knowledge system
- Using Google Chrome or Microsoft Edge browser
- The Serviceware Knowledge Integrator is available in German and English.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "__MSG_appName__", "short_name": "__MSG_shortAppName__", "author": "SABIO GmbH", "version": "4.22.0", "description": "__MSG_appDesc__", "default_locale": "en", "icons": { "16": "extension/resources/icons/icon-alert-16.png", "48": "extension/resources/icons/icon-alert-48.png", "128": "extension/resources/icons/icon-alert-128.png" }, "action": { "default_icon": { "16": "extension/resources/icons/icon-inactive-16.png", "48": "extension/resources/icons/icon-inactive-48.png", "128": "extension/resources/icons/icon-inactive-128.png" }, "default_popup": "popup/index.html" }, "content_scripts": [ { "matches": [ "*://*/*" ], "js": [ "app/content-script.js" ] } ], "background": { "service_worker": "extension/background.js" }, "web_accessible_resources": [ { "resources": [ "shared/resources/*", "page/*" ], "matches": [ "*://*/*" ] } ], "permissions": [ "alarms", "contextMenus", "tabs", "scripting", "storage", "notifications", "identity", "unlimitedStorage" ], "host_permissions": [ "*://*/*" ], "manifest_version": 3, "minimum_chrome_version": "102", "options_ui": { "page": "options/index.html", "open_in_tab": true } }
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How to download and manually install Serviceware Knowledge Integrator extension for Chrome

Looking for a way to install Serviceware Knowledge Integrator extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Serviceware Knowledge Integrator extensions manually, this article outlines two simple methods to effortlessly install Serviceware Knowledge Integrator extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Serviceware Knowledge Integrator extension and manually install through Drag &Drop

If you ever need to manually install a Serviceware Knowledge Integrator extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Serviceware Knowledge Integrator Extension by clicking the "Download CRX" button on the website.

Look for the Serviceware Knowledge Integrator extension you wish to install. Go to the website and download the Serviceware Knowledge Integrator extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Serviceware Knowledge Integrator extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Serviceware Knowledge Integrator extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Serviceware Knowledge Integrator extension for Chrome and install in Developer Mode

This is another method to install Serviceware Knowledge Integrator extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Serviceware Knowledge Integrator extension file

Select and download the Serviceware Knowledge Integrator extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Serviceware Knowledge Integrator extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Serviceware Knowledge Integrator extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Serviceware Knowledge Integrator extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Serviceware Knowledge Integrator extension in 2 ways. We hope this guide proves helpful.

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