8x8 UC Agent drives productivity by enabling voice calls and Click To Dial in Gmail and calendar

Latest Version

Version
2.0
Update
October 17, 2024
Size
25.79KiB
Developer
8x8.com
Category
Users
5,000+
Rating
3 ★
Manifest Version
3
Web Store Status
Languages Support
English
See more
Permissions
ActiveTab
Scripting
Storage
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8x8 Virtual Office for Integrations Extension

8x8's out-of-the-box integration with G Suite instantly provides context specific to that caller including email, records from Salesforce for Salesforce users, and a one click to call capability to reach out to the subject matter expert.
The results? More intelligent and productive interactions between your employees and your customers.
Features include:
Instantly filters email specific to the caller
Click-to-dial from Gmail and Google Calendar
Integrated search results from 8x8 call history, Google directory and Salesforce
Single user interface for email and business communications


Key Benefits
Enhanced Customer Experience
Auto-sorting and screen pops for relevant information as the call arrives keep the context during the communication delivering a frictionless experience.

Increased Productivity
The integration empowers the user to have all the information in one place enabling a first call resolution.
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "8x8 Virtual Office for Integrations", "description": "8x8 UC Agent drives productivity by enabling voice calls and Click To Dial in Gmail and calendar", "version": "2.0", "action": { "default_title": "8x8 Virtual Office for Integrations" }, "content_scripts": [ { "matches": [""], "all_frames": true, "js": ["content.js"], "run_at": "document_end" }], "permissions": [ "activeTab","scripting","storage" ], "optional_host_permissions": [ "*://*/*" ], "web_accessible_resources": [{ "resources": ["agentmodelmapping.json"], "matches": [] }], "host_permissions": ["https://*/*"], "background": { "service_worker": "background-wrapper.js" }}
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User reviews

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Larry White (ID: 00000086a328e37a) Voted 1 ★ - Updated 04/26/2023 complete garbage. Definitely not "Plug n play" and support is an absolute joke. I've followed the directions specifically and when contacting support they have no idea what I'm talking about and even tried telling me this feature does not exist.

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Bob Collopy (ID: 000000187cce67d5) Voted 1 ★ - Updated 03/13/2023 Useless. Honestly 8x8 is something to avoid if you want something beyond an individual cell phone number. Even then, the service isn't great. Been using it for years with my company of 50 people. A big reason I got 8x8 is it works with Zoho. But that's basically a lie. And they have ZERO clue on how to actually use the stuff they have.

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Tom Glover (ID: 00000030653bb945) Voted 1 ★ - Updated 04/08/2021 Not sure how these other reviews have a 5 star rating... this extension is absolutely awful. Very clunky and laggy, basic UI, and it doesn't even call when using with Zoho. Support team for 8x8 is shocking too, they literally just point you to a support post online, which just shows you how to set up. If you want my advice, use a different PBX system!

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Rich Medeiros (ID: 00000082433da479) Voted 5 ★ - Updated 03/24/2020 Intuitive to use

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Stan Dubuque (ID: 0000005056cda210) Voted 5 ★ - Updated 11/03/2018 Hands down the most useful and productive tool I've ever added to chrome. Love it!