Converts textual date times into status coloured icons with relative remaining time.

Latest Version

Version

1.2

Update

August 21, 2024

Size

85.25KiB

Developer

Performset (Zendesk) - Next SLA Breach Extension

This plug-in has been specifically designed and provided for Cloudset customers only, running Performset on Zendesk Support.
Performset is an advanced SLA/OLA Management solution for Zendesk.
The plug-in is designed to represent the Next SLA Breach data in a pill format that matches Zendesk native rendition.
The following two custom fields should be included on your Zendesk View:
- SLA Next Event Time
- SLA Next Event Timestamp

Timezone adjustments for agents is set using the Chrome Plugin Options capability.

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Performset (Zendesk) - Next SLA Breach", "description": "Converts textual date times into status coloured icons with relative remaining time.", "version": "1.2", "manifest_version": 3, "permissions": [ "storage" ], "options_page": "options.html", "content_scripts": [ { "matches": [ "http://*.zendesk.com/agent/*", "https://*.zendesk.com/agent/*" ], "js": [ "jquerymin3.3.1.js", "moment-min.js", "moment-timezone-with-data-min.js", "cloudsetcc.js", "time.js", "nextslabreach.js", "main.js" ], "css": [ "nextslabreach.css" ] } ], "icons": { "16": "images/logo16.png", "32": "images/logo32.png", "48": "images/logo48.png", "128": "images/logo128.png" }}

Download CRX(85.25KiB)

Performset (Zendesk) - Next SLA Breach

Converts textual date times into status coloured icons with relative remaining time.

Latest Version

Performset (Zendesk) - Next SLA Breach Extension

Source Manifest.json

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