Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango

Latest Version

Version
1.0.1
Update
March 25, 2024
Size
1.55MiB
Developer
Category
Users
585
Rating
3.66667 ★
Manifest Version
3
Web Store Status
Languages Support
English (United States)
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Permissions
Scripting
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Totango Touchpoint Connect Extension

Using Touchpoint Connect increases productivity and improves cross-functional visibility into customer communication by allowing users to:

- Expand a drawer UI that has a “log to timeline” checkbox

- Search for accounts

- Select accounts and associated contact

- Add selected accounts and contact information to the emails distribution list

- Record a copy of the email in the Totango platform for that account

To use Totango Touchpoint Connect, you need a valid Totango account.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "Totango Touchpoint Connect", "description": "Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango", "version": "1.0.1", "content_scripts": [ { "matches": [ "https://mail.google.com/*" ], "js": ["content.js"], "css": ["content.css"], "run_at": "document_end" } ], "icons": { "16": "icons/icon-16.png", "32": "icons/icon-32.png", "48": "icons/icon-48.png", "64": "icons/Totango_Logo_RGB_Icon_64px.png", "128": "icons/Totango_Logo_RGB_Icon_128px.png" }, "background": { "service_worker": "background.js" }, "permissions": [ "scripting" ], "host_permissions": [ "https://mail.google.com/" ], "manifest_version": 3}
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How to download and manually install Totango Touchpoint Connect extension for Chrome

Looking for a way to install Totango Touchpoint Connect extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Totango Touchpoint Connect extensions manually, this article outlines two simple methods to effortlessly install Totango Touchpoint Connect extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Totango Touchpoint Connect extension and manually install through Drag &Drop

If you ever need to manually install a Totango Touchpoint Connect extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Totango Touchpoint Connect Extension by clicking the "Download CRX" button on the website.

Look for the Totango Touchpoint Connect extension you wish to install. Go to the website and download the Totango Touchpoint Connect extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Totango Touchpoint Connect extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Totango Touchpoint Connect extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Totango Touchpoint Connect extension for Chrome and install in Developer Mode

This is another method to install Totango Touchpoint Connect extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Totango Touchpoint Connect extension file

Select and download the Totango Touchpoint Connect extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Totango Touchpoint Connect extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Totango Touchpoint Connect extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Totango Touchpoint Connect extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Totango Touchpoint Connect extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Nick Elliott (ID: 000000566fda0ac9) Voted 1 ★ - Updated 10/16/2023 Was really hoping for a more automated process of logging emails to Totango, accessing email templates, and tracking logs (opens, clicks, etc.). This plug-in requires you to select the company you wish your email to be logged each time. Using an auto-bcc plug-in to [email protected] is working better for my needs. If you need to access your contact list and that's it, this was a nice plug-in for that. I've already removed it and will wait for the next version.

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Shona Fenner (ID: 0000000668f360f5) Voted 5 ★ - Updated 10/16/2023 I've been waiting over a year for this Gmail + Totango integration... it works like a charm and makes things SO MUCH EASIER. Just started using it and am excited to see Touchpoint Templates available soon.

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Kristin Lisson (ID: 0000002e5d111035) Voted 5 ★ - Updated 10/15/2023 Love working in Totango, and this makes life so much easier to extend my workflow to my inbox!