Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Latest Version

Version

1.0.18

Update

June 12, 2024

Size

58.59KiB

Developer

Genesys Cloud for Chrome Extension

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "__MSG_appName__", "options_page": "options.html", "options_ui": { "page": "options.html" }, "manifest_version": 3, "version": "1.0.18", "description": "__MSG_appDesc__", "default_locale": "en", "action": { "default_icon": { "19": "assets/img/inactiveLogo19.png", "38": "assets/img/inactiveLogo38.png" }, "default_title": "__MSG_appTitle__" }, "icons": { "16": "assets/img/logo16.png", "19": "assets/img/logo19.png", "38": "assets/img/logo38.png", "128": "assets/img/logo128.png" }, "minimum_chrome_version": "88", "background": { "service_worker":"backgroundMain.js", "type": "module" }, "content_scripts": [{ "matches": ["*://*/*"], "js": [ "app/js/browserHelperService.js", "app/js/settingsHelper.js", "app/js/contentScript.js" ], "all_frames": true }], "permissions": [ "storage", "contextMenus" ], "storage": { "managed_schema": "schema.json" }}

Download CRX(58.59KiB)

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User reviews

Dillon Kelly (ID: 0000002524605f89) Voted 1 ★ - Updated 12/28/2022 This is getting one star as it needs more development. I am writing this review in the hopes that either Genesys or google look at this and get this fixed. I will be bring this up to my Google rep as well. With the default configuration you have no way to choose your region. Genesys Cloud has many different regions. The default here goes to their US1 region. My organization is in US2 and the user has no way to change that. If you try to config the json for this the extension will either once up with a 404 not found if you use the URL for the US2 region or if you use the whole URL for the organization logon then the extension will just load a blank page. However if you use those same URLs through the browser and not the extension everything works as expected. This is true on chrome devices and on non-chrome devices running a chrome browser. This needs to be fixed as it would be unusable for any organization that is not hosted in US1.

chandu sc (ID: 000000781c9409aa) Voted 4 ★ - Updated 09/05/2022 Works well for click to dial

shahzaib butt (ID: 0000003cd86f3f9f) Voted 2 ★ - Updated 07/22/2022 cannot no find my organisation using this extension

Hans Desir (ID: 000000100acd4fa5) Voted 3 ★ - Updated 12/18/2020 Is there a way to show the group in the notification as well? So users who are part of multiple groups can see what group the call is coming from and how to answer the phone?

Matthieu Frys (ID: 000000734da614be) Voted 4 ★ - Updated 08/05/2020 Go help to simplify the utilisation, more and more options arrive on this months after months. There are some limit that seems to come from Chrome Extension itself. The next step should be some 'more simple' function like make a call faster, and have a view on the actual queue.

Get source code (.Zip)

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Genesys Cloud for Chrome