Genesys Cloud brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent…

Latest Version

Version
1.0.18
Update
June 12, 2024
Size
58.59KiB
Developer
Category
Users
80,000+
Rating
3.16667 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
Storage
ContextMenus
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Genesys Cloud Extension

Genesys Cloud for Chrome brings your Genesys Cloud user experience with you wherever you go on the web. Providing an agent optimized user interface, Genesys Cloud for Chrome provides quick access to your call controls, status management, company directory, and performance metrics. Additional features include WebRTC Softphone and audio controls, configurable screen pops, click-to-dial/click-to-email, drag and drop conferencing, and more. Embedded directly in your web browser, Genesys Cloud for Chrome provides your most commonly used contact center functionality alongside every web application you use on a daily basis.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name": "__MSG_appName__", "options_page": "options.html", "options_ui": { "page": "options.html" }, "manifest_version": 3, "version": "1.0.18", "description": "__MSG_appDesc__", "default_locale": "en", "action": { "default_icon": { "19": "assets/img/inactiveLogo19.png", "38": "assets/img/inactiveLogo38.png" }, "default_title": "__MSG_appTitle__" }, "icons": { "16": "assets/img/logo16.png", "19": "assets/img/logo19.png", "38": "assets/img/logo38.png", "128": "assets/img/logo128.png" }, "minimum_chrome_version": "88", "background": { "service_worker":"backgroundMain.js", "type": "module" }, "content_scripts": [{ "matches": ["*://*/*"], "js": [ "app/js/browserHelperService.js", "app/js/settingsHelper.js", "app/js/contentScript.js" ], "all_frames": true }], "permissions": [ "storage", "contextMenus" ], "storage": { "managed_schema": "schema.json" }}
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How to download and manually install Genesys Cloud extension for Chrome

Looking for a way to install Genesys Cloud extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install Genesys Cloud extensions manually, this article outlines two simple methods to effortlessly install Genesys Cloud extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download Genesys Cloud extension and manually install through Drag &Drop

If you ever need to manually install a Genesys Cloud extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the Genesys Cloud Extension by clicking the "Download CRX" button on the website.

Look for the Genesys Cloud extension you wish to install. Go to the website and download the Genesys Cloud extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Genesys Cloud extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the Genesys Cloud extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download Genesys Cloud extension for Chrome and install in Developer Mode

This is another method to install Genesys Cloud extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the Genesys Cloud extension file

Select and download the Genesys Cloud extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the Genesys Cloud extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Genesys Cloud extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the Genesys Cloud extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install Genesys Cloud extension in 2 ways. We hope this guide proves helpful.

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User reviews

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Dillon Kelly (ID: 0000002524605f89) Voted 1 ★ - Updated 12/28/2022 This is getting one star as it needs more development. I am writing this review in the hopes that either Genesys or google look at this and get this fixed. I will be bring this up to my Google rep as well. With the default configuration you have no way to choose your region. Genesys Cloud has many different regions. The default here goes to their US1 region. My organization is in US2 and the user has no way to change that. If you try to config the json for this the extension will either once up with a 404 not found if you use the URL for the US2 region or if you use the whole URL for the organization logon then the extension will just load a blank page. However if you use those same URLs through the browser and not the extension everything works as expected. This is true on chrome devices and on non-chrome devices running a chrome browser. This needs to be fixed as it would be unusable for any organization that is not hosted in US1.

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chandu sc (ID: 000000781c9409aa) Voted 4 ★ - Updated 09/05/2022 Works well for click to dial

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shahzaib butt (ID: 0000003cd86f3f9f) Voted 2 ★ - Updated 07/22/2022 cannot no find my organisation using this extension

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Hans Desir (ID: 000000100acd4fa5) Voted 3 ★ - Updated 12/18/2020 Is there a way to show the group in the notification as well? So users who are part of multiple groups can see what group the call is coming from and how to answer the phone?

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Matthieu Frys (ID: 000000734da614be) Voted 4 ★ - Updated 08/05/2020 Go help to simplify the utilisation, more and more options arrive on this months after months. There are some limit that seems to come from Chrome Extension itself. The next step should be some 'more simple' function like make a call faster, and have a view on the actual queue.