OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.

Latest Version

Version
1.8.0.28
Update
June 23, 2023
Size
606KiB
Developer
Category
Users
1,000+
Rating
3.2 ★
Manifest Version
2
Web Store Status
Languages Support
English
See more
Permissions
WebRequest
WebRequestBlocking
Notifications
Idle
Tabs
Https://*.zendesk.com/*
Https://*.highrisehq.com/*
Https://*.onsip.com/*
File://*/*
See more

OnSIP Call Assistant Extension

This extension offers the ability to click-to-call phone numbers in a web page and displays caller-ID browser notifications for incoming calls. Zendesk users can take advantage of automatic ticket generation with caller identifying information. If you are a Highrise user, keep track of communications with auto-call logging in Highrise. To use this plugin, you MUST be an OnSIP CUSTOMER.

Features

1. Click-to-Call: No more dialing! Phone numbers on web pages turn into clickable links for an instant call
2. Caller ID Browser Notifications: Popups will alert you of incoming calls (can disable)
3. Zendesk Integration: Auto generates tickets with enhanced caller ID
4. Highrise Integration: Auto logs calls with your Highrise contacts

OnSIP Call Assistant Instructions:
1. You must be an OnSIP (www.onsip.com) customer to use this plugin.
2. Download the extension.
3. Single-click on the extension's icon to toggle the extension ON or OFF
4. In your Chrome browser, select Window > Extensions > Options under “OnSIP Call Assistant” to open the \"Settings\" page where you can enter your SIP address and password.
5. At the top of the browser, confirm to allow browser pop-up notifications. Otherwise, you will not receive Caller ID popups.
6. After installing the extension, all phone numbers on the pages you visit will be converted into links, which will initiate a phone call when you click them. A phone number link will be easily recognizable by the phone icon, which will appear when you hover your mouse over it.


OnSIP Call Assistant with Highrise Instructions:
1. If you have a Highrise account, go back to the Options menu. (In Chrome, select Window > Extensions > Options)
2. Enter your Highrise domain and API Key in the appropriate fields. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.
3. Select your timezone from the dropdown.
4. Once you have entered the appropriate fields, click Save.
5. Now, all calls with Highrise contacts will be auto-logged as a note in the contact’s profile.

OnSIP Call Assistant with Zendesk Instructions:
1. If you have a Zendesk account, go back to the Options menu. (In Chrome, select Window > Extensions > Find OnSIP Call Assistant > Options. Or, right click on the Call Assistant icon in the top right hand corner of your browser and select 'Options')
2. Select the Applications Integrations dropdown and choose Zendesk Integration.
3. Enter your Zendesk URL, Zendesk Email Account, Zendesk API token in the appropriate fields. Note: If you have any questions about either of these fields, simply hover over the question mark for a tip.
4. Once you have entered the appropriate fields, click Save.
5. Now, all inbound calls will auto-generate a ticket with caller identification info. The ticket will be assigned to the agent (you) who answered the call and opened in the agent's (your) portal


Visit our Highrise Integration page at https://info.onsip.com/highrise for a video demo.
Visit our Zendesk Integration page at https://info.onsip.com/zendesk for a video demo.
Read more

Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "name" : "OnSIP Call Assistant", "version" : "1.8.0.28", "manifest_version": 2, "description" : "OnSIP customers can maximize workday efficiency with click-to-call, caller ID popups, and Zendesk & Highrise integration.", "icons" : { "16" : "images/icon-16.png", "19" : "images/icon-19.png", "48" : "images/icon-48.png", "128" : "images/icon-128.png" }, "browser_action" : { "default_title" : "Disable OnSIP extension", "default_icon" : "images/icon-19.png" }, "options_ui" : { "page": "options/setup/index.html" }, "background" : { "page": "bg_page.html" }, "permissions" : ["webRequest", "webRequestBlocking", "notifications", "idle", "tabs", "https://*.zendesk.com/*", "https://*.highrisehq.com/*", "https://*.onsip.com/*", "file://*/*"], "content_security_policy" : "default-src 'self'; connect-src https: wss:; img-src *; script-src 'self' https://ssl.google-analytics.com https://*.onsip.com https://*.highrisehq.com https://*.zendesk.com;", "web_accessible_resources": ["images/icon-48.png","images/icon-phone.png","js/libraries/jquery.js","js/utils.js","js/content_page.js","js/libraries/strophe.js","js/libraries/ox.js"], "content_scripts" : [{ "matches" : ["http://*/*", "https://*/*", "file://*/*"], "js" : ["js/libraries/jquery.js", "js/utils.js", "js/content_page.js" ], "css" : ["css/content_page.css"], "run_at" : "document_end", "all_frames" : true }]}
Read more

How to download and manually install OnSIP Call Assistant extension for Chrome

Looking for a way to install OnSIP Call Assistant extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install OnSIP Call Assistant extensions manually, this article outlines two simple methods to effortlessly install OnSIP Call Assistant extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download OnSIP Call Assistant extension and manually install through Drag &Drop

If you ever need to manually install a OnSIP Call Assistant extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the OnSIP Call Assistant Extension by clicking the "Download CRX" button on the website.

Look for the OnSIP Call Assistant extension you wish to install. Go to the website and download the OnSIP Call Assistant extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for OnSIP Call Assistant extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the OnSIP Call Assistant extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download OnSIP Call Assistant extension for Chrome and install in Developer Mode

This is another method to install OnSIP Call Assistant extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the OnSIP Call Assistant extension file

Select and download the OnSIP Call Assistant extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the OnSIP Call Assistant extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your OnSIP Call Assistant extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the OnSIP Call Assistant extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install OnSIP Call Assistant extension in 2 ways. We hope this guide proves helpful.

Similar Extensions

icon

JustCall - Click To Call for CRM Tools Extension · Productivity 1,000+ 55 ★ 941KiB

icon

ip2phone Click To Call Extension · Productivity 1,000+ 0 ★ 124KiB

icon

Bitcally Extension · Productivity 1,000+ 14 ★ 805KiB

icon

SIP Phone Extension · Social & Communication 1,000+ 6 ★ 1.05MiB

icon

Asterisk Click2Call Extension · Developer Tools 1,000+ 17 ★ 320KiB

icon

URL Networks number2url Extension · Productivity 1,000+ 9 ★ 130KiB

icon

SIP Click To Call Phone Extension Extension · Productivity 1,000+ 0 ★ 73.69KiB

icon

Click to Call CTI for CRM Extension · Productivity 1,000+ 42 ★ 2.43MiB

icon

Click To Call Chrome Extension Extension · Productivity 1,000+ 14 ★ 55.27KiB

icon

Noojee Click for Asterisk Extension · Productivity 1,000+ 5 ★ 263KiB

icon

CRM Asterisk CTI Phone Integration Extension · Social & Communication 1,000+ 0 ★ 391KiB

icon

Gigaset SIP Dialer Extension · Social & Communication 1,000+ 7 ★ 16.57KiB

icon

Asterisk CTI Phone Extension for Vtiger CRM Extension · Productivity 1,000+ 1 ★ 387KiB

icon

FoxTel Click To Call Extension · Productivity 1,000+ 7 ★ 15.66KiB

icon

Right Click to Dial - SIP Dialer Extension · Social & Communication 1,000+ 13 ★ 26.04KiB

icon

RingByName Click2Call Extension · Productivity 1,000+ 9 ★ 457KiB

icon

Zoiper Click2Dial Extension · Productivity 1,000+ 50 ★ 297KiB

icon

TeleGo Extension · Productivity 1,000+ 7 ★ 2.59MiB

icon

Cisco Dialer Extension · Social & Communication 1,000+ 17 ★ 50.85KiB

icon

Jolt Select Dial PBX Extension · Productivity 1,000+ 14 ★ 107KiB

icon

Callbee Phone Extension · Productivity 1,000+ 5 ★ 4.91MiB

icon

Tel Linker Extension · Social & Communication 1,000+ 21 ★ 16.82KiB

icon

Softswitch Click2Call Extension · Social & Communication 1,000+ 1 ★ 169KiB

User reviews

icon

Tyler Weil (ID: 0000008c24482caf) Voted 2 ★ - Updated 08/25/2022 Works for all plain text phone numbers, but anything with an embedded "tel:" link is ignored (and the standalone OnSIP app also cannot open these). These links are pretty common across most modern websites these days. Can you not add this functionality to the extension to override a tel: link with the onsip: link? If so, full 5 stars. Otherwise, I'm giving it the proportionate amount of stars based on the percent of time it actually converts phone numbers correctly.

icon

Aaron Davis (ID: 00000048fc9ef9eb) Voted 1 ★ - Updated 01/22/2016 Totally misleading...says it's a free plugin, but upon deeper inspection it's only free if you're a paying customer.

icon

(ID: ) Voted 1 ★ - Updated 01/16/2016 One starr is really to hi.

icon

Brad Cooper (ID: 0000006442a443b2) Voted 2 ★ - Updated 10/29/2015 Sometimes it works, sometimes it doesn't. With an app like this, it has to work all the time when using it to make frequent calls all day long in sales. Sometimes I roll over a number and it says "@null" instead of "@myusername.onsip.com". Also tried it on Firefox, not working on the website for which i need to use it.

icon

Phil Hart (ID: 000000c53bfc9b18) Voted 4 ★ - Updated 07/29/2015 works fine with zendesk. But please add Freshdesk integration as well.