Contact Center's Chrome extension
Contact Center Extension
Providing great customer service is key to growing your business. Verizon's Contact Center Hub solution is an easy-to-use, cloud-based contact center solution that enables customers to connect with your business anytime, anywhere. It can be set up quickly, so you can spend more time engaging with customers and less time dealing with technology. The service is adjustable and scalable in real-time to suit your varying business needs.
Customer service agents can work anywhere they have an internet connection or a mobile device. Simple mobile apps enable them with advanced features to receive customer interactions on the go. Key features include:
- Simple voice and SMS contact center capability
- From purchase to setup in as little as 24 hours
- Easily configure Call Routing and IVR from a browser
- Toll Free or 10-Digit Local Numbers with Flat-rate calling plans
- Analytics and reporting for a real-time perspective of the virtual center
- Native CRM integrations to integrate with your current business processes
- Affordable pricing, so even the smallest business can buy
Get Started:
1. You must subscribe to Verizon's Contact Center Hub service through our Business Sales team.
2. Download and install the Contact Center Hub App on your device.
3. Enter the user credentials provided by your Contact Center Hub service administrator.
Visit https://www.verizon.com/business/small-medium/ to learn more about Contact Center Hub.
Source Manifest.json
"update_url": "https://clients2.google.com/service/update2/crx",
"version":"2.706.1",
"manifest_version":2,
"name":"Contact Center",
"description":"Contact Center's Chrome extension",
"browser_action":{"default_popup":"popup.html",
"default_title":"Contact Center Chrome",
"default_icon":{"16":"static/icons/production/16/unlogged.png",
"32":"static/icons/production/32/unlogged.png",
"48":"static/icons/production/48/unlogged.png",
"128":"static/icons/production/128/unlogged.png"}},
"background":{"page":"background.html",
"persistent":true},
"content_scripts":[{"matches":["
"js":["static/js/inject.js",
"static/js/vendors.js"],
"css":["static/css/inject.css"],
"all_frames":true}],
"permissions":["tabs",
"
"storage",
"cookies",
"contextMenus"],
"icons":{"16":"static/icons/production/16/enabled.png",
"32":"static/icons/production/32/enabled.png",
"48":"static/icons/production/48/enabled.png",
"128":"static/icons/production/128/enabled.png"},
"web_accessible_resources":["static/images/logo.svg",
"static/images/extension-image.png"],
"content_security_policy":"script-src 'self' https://*.segment.com/ ; object-src 'self'"}
How to download and manually install Contact Center extension for Chrome
Looking for a way to install Contact Center extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.
However, you may need to install Contact Center extensions manually, this article outlines two simple methods to effortlessly install Contact Center extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.
Method 1: Download Contact Center extension and manually install through Drag &Drop
If you ever need to manually install a Contact Center extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.
Step 1: Download the Contact Center Extension by clicking the "Download CRX" button on the website.
Look for the Contact Center extension you wish to install. Go to the website and download the Contact Center extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for Contact Center extension that contains all the data.
Step 2: Extract &Arrange Files
Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.
Step 3: Go to the Chrome Extensions Page
Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.
Step 4: Drag and Drop the Extension
Now, go to the folder where you extracted the Contact Center extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.
Step 5: Complete the Installation
Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.
Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.
Method 2: Download Contact Center extension for Chrome and install in Developer Mode
This is another method to install Contact Center extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.
Step 1: Download the Contact Center extension file
Select and download the Contact Center extension by clicking the 'Download CRX' button on the website.
Step 2: Extract the downloaded contents
Convert the file to a ZIP file if it is in CRX format then extract the Contact Center extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your Contact Center extension running.
Step 3: Open Chrome Extension Setting Page
In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.
Step 4: Enable Developer Mode
After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.
Step 5: Load the Unpacked Extension
Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."
Step 6: Select the Extension Folder
Once the pop-up opens upon clicking Load unpacked, select the Contact Center extension directory and click on the "Select Folder "button.
Step 7: Confirm and Install
After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.
Conclusion
Here we've made a step-by-step guide on How to manually install Contact Center extension in 2 ways. We hope this guide proves helpful.
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