CrispConvoTracker: Streamline customer interaction tracking in Crisp.

Latest Version

Version
1.4.1
Update
June 3, 2024
Size
24.05KiB
Developer
Category
Users
127
Rating
1 ★
Manifest Version
3
Web Store Status
Languages Support
English
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Permissions
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CrispConvoTracker Extension

\"CrispConvoTracker\" is a feature designed to enhance the customer interaction tracking capabilities within the Crisp platform. Crisp is a customer messaging platform that allows businesses to communicate with their customers through various channels like live chat, email, SMS, and more. The \"ConvoTracker\" aspect of Crisp is focused on providing tools and functionalities to streamline and optimize the process of monitoring and managing customer conversations.

With CrispConvoTracker, businesses can keep a close eye on the interactions they have with their customers, ensuring that each conversation is properly documented and managed. This can be crucial for businesses looking to provide excellent customer service, as it enables them to track the progress of each conversation, monitor response times, and ensure that no customer inquiries slip through the cracks.

Key features of CrispConvoTracker may include:

Conversation Monitoring: The tool allows businesses to monitor ongoing conversations in real-time. This ensures that customer inquiries are addressed promptly and effectively.

Message History: It provides a comprehensive history of all interactions with a particular customer. This allows support agents to quickly catch up on previous conversations, making it easier to provide personalized and contextually relevant responses.

Response Time Metrics: CrispConvoTracker may include metrics that track the average response times, enabling businesses to assess their performance in terms of timely customer support.

Categorization and Tags: It may allow businesses to categorize conversations based on different criteria such as urgency, topic, or customer type. This helps in organizing and prioritizing customer inquiries.

Assignment and Routing: The feature might enable businesses to assign conversations to specific team members or departments, ensuring that each inquiry is directed to the most appropriate person for a quick and accurate response.

Notifications and Alerts: CrispConvoTracker may offer customizable notifications and alerts to notify team members of new conversations or important updates.

Analytics and Reporting: The tool may include reporting features that provide insights into customer interaction trends, allowing businesses to make data-driven decisions to improve their support processes.

Overall, CrispConvoTracker aims to provide businesses with a centralized and efficient system for managing customer interactions. By leveraging this tool, businesses can enhance their customer service efforts, leading to higher customer satisfaction and loyalty.
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Source Manifest.json

{"update_url": "https://clients2.google.com/service/update2/crx", "manifest_version": 3, "name": "CrispConvoTracker", "version": "1.4.1", "description": "CrispConvoTracker: Streamline customer interaction tracking in Crisp.", "icons": { "512": "icons/icon512.png" }, "background": { "service_worker": "/scripts/background.js" }, "host_permissions": [""], "action": { "default_icon": { "512": "icons/icon512.png" }, "default_title": "CrispConvoTracker", "default_popup": "popup.html" }, "content_scripts": [ { "matches": ["https://app.crisp.chat/*"], "js": ["/scripts/content.js"] } ], "content_security_policy": {}}
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How to download and manually install CrispConvoTracker extension for Chrome

Looking for a way to install CrispConvoTracker extensions for Chrome, you can search for them in the Chrome Web Store, clicking the "Add to Chrome" button, and following the straightforward process.

However, you may need to install CrispConvoTracker extensions manually, this article outlines two simple methods to effortlessly install CrispConvoTracker extensions, whether they come as unpacked folders in compressed formats like .zip or as .crx files.

Method 1: Download CrispConvoTracker extension and manually install through Drag &Drop

If you ever need to manually install a CrispConvoTracker extension for Chrome, don't worry, it's a simple process. Just follow these easy steps, and you will have your extension ready to use in no time.

Step 1: Download the CrispConvoTracker Extension by clicking the "Download CRX" button on the website.

Look for the CrispConvoTracker extension you wish to install. Go to the website and download the CrispConvoTracker extension package, which is usually a .CRX file and comes in a zipped file. Here ".crx" file is the format for CrispConvoTracker extension that contains all the data.

Step 2: Extract &Arrange Files

Once the file is downloaded, extract that file into its own folder. Similarly, give that extension files a permanent home. In other words, keep it in a folder that you don't accidentally delete it because these files will be needed to make that extension work.

Step 3: Go to the Chrome Extensions Page

Open Google Chrome and in the address bar, type chrome://extensions; it will open the Google Chrome extensions page. Make sure that "My extensions" is selected in the sidebar.

Step 4: Drag and Drop the Extension

Now, go to the folder where you extracted the CrispConvoTracker extension and drag &drop the extension file from there anywhere onto the extension page within Google Chrome.

Step 5: Complete the Installation

Once you drag and drop the extension file, follow the steps that Google Chrome takes you through. Similarly, if the extension file is of .crx file format, you will be required to review the permissions and then add the extension.

Now, you can manage that added extension as you would like to with any other Chrome extension that you added through Chrome Webstore. Its icon will also appear in the Google Chrome Menu on the right side of the address bar once you activate it.

Method 2: Download CrispConvoTracker extension for Chrome and install in Developer Mode

This is another method to install CrispConvoTracker extension manually, but the twist is that here, you install by enabling the developer mode option provided in Google Chrome. This mode is commonly used for testing extensions or running unpublished tools.

Step 1: Download the CrispConvoTracker extension file

Select and download the CrispConvoTracker extension by clicking the 'Download CRX' button on the website.

Step 2: Extract the downloaded contents

Convert the file to a ZIP file if it is in CRX format then extract the CrispConvoTracker extension zip file or folder that you downloaded. Make sure you extract it using the same folder name and keep it safely in another folder, so you don't delete it by mistake. The extracted folder will be needed to keep your CrispConvoTracker extension running.

Step 3: Open Chrome Extension Setting Page

In the address bar of Google Chrome, type chrome://extensions and open the Chrome Extension Page.

Step 4: Enable Developer Mode

After opening the Chrome Extension page, look at the top right side, and you will find the toggle option of "Developer mode."Simply enable that developer mode option.

Step 5: Load the Unpacked Extension

Once you enable the developer mode option, you will see the menu of Load Unpacked, Pack Extensions and Update. From that, select the option "Load unpacked."

Step 6: Select the Extension Folder

Once the pop-up opens upon clicking Load unpacked, select the CrispConvoTracker extension directory and click on the "Select Folder "button.

Step 7: Confirm and Install

After you select an extension folder of a Google Chrome extension you're installing manually, confirm its installation for the final time and let the installation complete.

Conclusion

Here we've made a step-by-step guide on How to manually install CrispConvoTracker extension in 2 ways. We hope this guide proves helpful.

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